# Using the Support Portal
How to Raise a Ticket on the DigitalGenius Support Portal
**Quick Guide to Raising a Support Ticket:**
1. Visit the [DigitalGenius Support Portal](https://digital-genius.atlassian.net/servicedesk/customer/portal/7) and select your request type (Automations or Flow Builder Product).
2. Fill out the ticket form with your issue details, including a summary, description, and any relevant attachments or examples.
3. Submit your ticket and monitor its progress through the "My Requests" section, responding to any follow-up questions from the support team.
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**How to Raise a Ticket on the DigitalGenius Support Portal**
If you encounter any issues or require assistance with DigitalGenius automations or with DigitalGenius products, you can raise a support ticket through the DigitalGenius Support Portal.
Follow these steps to submit your request:
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### 1. Access the DigitalGenius Support Portal
* Access to the DigitalGenius Support Portal using this link: [DigitalGenius Support Portal](https://digital-genius.atlassian.net/servicedesk/customer/portal/7).
### 2. Choose the Appropriate Request Type
* You can raise a request for DG Support using the options provided, you will see a list of available request types:
1. **Automations** (Report an issue with an automation, Request a new automation setup, Report a system outage);
2. **Flow Builder Product** (Add a new user to Flow Builder, Report a bug, Suggest a feature, Ask a how-to question, Report a system outage).
Choose the one that best matches your issue or inquiry.
If you selected “Automations”, and you want to Report an issue with an automation, click the field.
### 3. Fill in the Required Fields
Provide the necessary information about your issue. Be as detailed as possible to help the support team understand and address your concern efficiently.
* **Raise this request on behalf of:** To raise a ticket on portal, firstly your email must be added in our portal’s database. Only users that are added on database can access the portal.
* **Summary**: A brief description of the issue.
* **Automation Channel:** Select the product where is the issue.
* **Example Ticket IDs / Link to flow / Link to CRM:** Please provide ticket IDs or links to where this error is present.
* **Description**: Include detailed information such as:
* Steps to reproduce the issue.
* Expected outcome vs. actual outcome.
* Any error messages encountered.
* **Attachments**: Upload any relevant files or screenshots that might help in troubleshooting the issue.
### 4. Submit Your Ticket
* Once you have completed the form, click the **"Submit"** button.
* You will receive a confirmation on email that Support team are on it :).
### 5. Monitor Your Ticket
* You can track the status of your ticket by logging into the Support Portal and navigating to the **"My Requests"** section.
* The support team may request additional information or provide updates, so check your email and the portal regularly.
### 6. Respond to Support Team Queries
* If the support team reaches out with follow-up questions or suggestions, reply promptly to ensure a quicker resolution. You will see in the comments on ticket all replies or additional questions from support team.
### 7. Close the Ticket (Optional)
* Once the issue has been resolved to your satisfaction, you can mark the ticket as **"Resolved"** or **"Closed"** in the portal.
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By following these steps, you can efficiently raise and manage your support tickets on the DigitalGenius Support Portal.