# DigitalGeniusDocs Documentation

> Documentation for DigitalGeniusDocs

## Guides
- [Where can I get help?](https://docs.digitalgenius.com/docs/what-kind-of-requests-can-i-raise-to-digitalgenius-support.md)
- [Using the Support Portal](https://docs.digitalgenius.com/docs/create-a-ticket-on-support-portal.md): How to Raise a Ticket on the DigitalGenius Support Portal
- [E-commerce Intents](https://docs.digitalgenius.com/docs/ecommerce-intents.md)
- [Change Order Category](https://docs.digitalgenius.com/docs/change-order.md)
- [Return Questions Category](https://docs.digitalgenius.com/docs/returns-category.md)
- [Order Status Category](https://docs.digitalgenius.com/docs/order-status.md)
- [Quality Issue Category](https://docs.digitalgenius.com/docs/quality-issue-category.md)
- [Update Account Category](https://docs.digitalgenius.com/docs/update-account-category.md)
- [Miscellaneous Category](https://docs.digitalgenius.com/docs/miscellaneous.md)
- [In Store Category](https://docs.digitalgenius.com/docs/in-store-category.md)
- [Loyalty Program](https://docs.digitalgenius.com/docs/loyalty-program.md)
- [Chat Category](https://docs.digitalgenius.com/docs/chat-category.md)
- [Subscription Category](https://docs.digitalgenius.com/docs/subscription-category.md)
- [Business Inquiry Category](https://docs.digitalgenius.com/docs/business-inquiry-category.md)
- [Online Category](https://docs.digitalgenius.com/docs/online-category.md)
- [Conversation Sentiment Detection](https://docs.digitalgenius.com/docs/conversation-sentiment-detection.md): Detects the sentiment of a conversation transcript
- [Conversation Summarization](https://docs.digitalgenius.com/docs/conversation-summarization.md): Summarizes a conversation transcript in a concise, customer-focused way
- [Generative Prompt](https://docs.digitalgenius.com/docs/generative-prompt.md): Sends a prompt to an LLM and returns the generated response.
- [Generic AI Agent](https://docs.digitalgenius.com/docs/generic-ai-agent.md): A generic AI Agent that works directly with the conversation object
- [Warranty Master](https://docs.digitalgenius.com/docs/warranty-master.md): Runs AI-generated / label / receipt / zoom-out image detection (each independent and best-effort) on a set of images, then runs defect detection — against a supplied list of possible defects — on whichever images remain (i.e. not AI-generated, not a label, not a receipt). Also posts best-effort per-image warranty analytics to the flow-server.
- [AI Generated Image Detection](https://docs.digitalgenius.com/docs/ai-generated-image-detection.md): Detects whether one or more images were generated by AI by analyzing image metadata (e.g. C2PA/EXIF/PNG text-chunk provenance signals like OpenAI, Midjourney, Stable Diffusion, Adobe Firefly), not the visual content of the image itself.
- [Simulator](https://docs.digitalgenius.com/docs/testing.md): Validate your chat automation before changes go live using simulated customer conversations.
- [Conversation Simulations](https://docs.digitalgenius.com/docs/conversation-simulations.md)
- [DoorDash - Get Tracking Info](https://docs.digitalgenius.com/docs/doordash-get-tracking-info.md): Returns delivery tracking information from DoorDash Drive for a given external delivery ID.
- [WIZMO](https://docs.digitalgenius.com/docs/wizmo.md): https://shipwizmo.com/
- [🔑 WIZMO Track & Trace](https://docs.digitalgenius.com/docs/wizmo-track-trace.md): This action retrieves tracking information for a WIZMO parcel.
- [Deposco - Cancel Order Lines for a Sales Order](https://docs.digitalgenius.com/docs/deposco-cancel-order-lines-for-a-sales-order.md): Cancels an entire Deposco sales order, selected order lines, or a partial quantity for selected order lines.
- [Deposco - Get Order](https://docs.digitalgenius.com/docs/deposco-get-order.md): Retrieves a sales order from Deposco by its order number using the Shopify order number.
- [DX](https://docs.digitalgenius.com/docs/dx-delivery.md): Actions for DX delivery and tracking.
- [DX Delivery Track & Trace](https://docs.digitalgenius.com/docs/dx-delivery-track-trace.md): Retrieves delivery tracking for a parcel shipped with DX, using either a tracking number and postcode or a tracking URL. Use it to tell customers the current status of their DX shipment.
- [DX Express Track & Trace](https://docs.digitalgenius.com/docs/dx-express-track-trace.md): Tracking information from DX Express retrieved from the DX Tracking API.
- [Sending ES Track & Trace](https://docs.digitalgenius.com/docs/sending-es-track-trace.md): Tracking information from Sending ES retrieved from the Sending ES website
- [UniUni Track & Trace](https://docs.digitalgenius.com/docs/uniuni-track-trace.md): Tracking information from UniUni retrieved from the UniUni Tracking API.
- [IFS Group Track & Trace](https://docs.digitalgenius.com/docs/ifs-group-track-trace.md): Tracking information from IFS Group retrieved from the IFS Group Tracking API.
- [🔑 J&J Fulfillment Track & Trace](https://docs.digitalgenius.com/docs/jj-fulfillment-track-trace.md): This action is used to get the tracking information from J&J Global Fulfillment for a specified order or tracking number
- [InPost](https://docs.digitalgenius.com/docs/inpost-pl.md): Actions for tracking InPost shipments in Poland and the UK.
- [🔑 InPost PL Track & Trace](https://docs.digitalgenius.com/docs/inpost-pl-track-trace.md): This action is used to get the tracking information from InPost PL for a specified tracking number
- [🔑 InPost UK Track & Trace](https://docs.digitalgenius.com/docs/inpost-uk-track-trace.md): This action is used to get the tracking information from InPost UK for a specified tracking number
- [IFS Group](https://docs.digitalgenius.com/docs/ifs-group.md): IFS Group - Global Logistics & Shipping Solutions
- [Trackyourparcel Track & Trace](https://docs.digitalgenius.com/docs/trackyourparcel-track-trace.md): Returns tracking status for a parcel from a TrackYourParcel tracking URL. Use it when you have the TrackYourParcel link for a shipment.
- [🔑 PostAG Track & Trace](https://docs.digitalgenius.com/docs/post-ag-track-trace.md): This action is used to get the tracking information from PostAG for a specified tracking number
- [🔑 Yamato Track & Trace](https://docs.digitalgenius.com/docs/yamato-track-trace.md): This action is used to get the tracking information from Yamato for a specified tracking number
- [🔑 ShipBob Get Shipment by Shipment ID](https://docs.digitalgenius.com/docs/shipbob-get-shipment-by-shipment-id.md): This action is used to get the tracking information from ShipBob for a specified shipment ID
- [ShipBob](https://docs.digitalgenius.com/docs/shipbob.md): https://www.shipbob.com
- [🔑 ShipBob Get Order by Reference ID](https://docs.digitalgenius.com/docs/shipbob-get-order-by-reference-id.md): This action is used to get the order information from ShipBob for a specified reference id
- [🔑 ShipBob Cancel Order](https://docs.digitalgenius.com/docs/shipbob-cancel-order.md): This action is used to cancel an order in ShipBob for a specified ShipBob Order ID
- [Canpar Track & Trace](https://docs.digitalgenius.com/docs/canpar-track-trace.md): Retrieves live delivery tracking for a parcel shipped with Canpar, using the parcel's tracking number (barcode). Use it to tell customers where their Canpar shipment is and its current status.
- [PostNord Track & Trace](https://docs.digitalgenius.com/docs/postnord-track-trace.md): Returns the current tracking status and latest event for a PostNord shipment from its tracking reference. Use it in order tracking flows to tell customers where their parcel is.
- [Paazl Create Return Label](https://docs.digitalgenius.com/docs/paazl-create-return-label.md): Creates a return shipping label in Paazl for a given order and carrier service. Use it in returns flows to generate a label the customer can use to send items back.
- [Quiver Track & Trace](https://docs.digitalgenius.com/docs/quiver-track-trace.md): Returns the current shipping status and latest tracking event for a Quiver shipment from its tracking ID. Use it in order tracking flows to update customers on parcels shipped with Quiver.
- [USPS](https://docs.digitalgenius.com/docs/usps.md): Actions for USPS delivery estimates, tracking and proof of delivery.
- [Parcel Perform](https://docs.digitalgenius.com/docs/parcel-perform.md): Actions for retrieving shipment and tracking data from Parcel Perform.
- [UPS](https://docs.digitalgenius.com/docs/ups.md): Actions for UPS delivery estimates and shipping labels.
- [UPS Cancel Collection](https://docs.digitalgenius.com/docs/ups-cancel-collection.md): Cancels a scheduled UPS collection (pickup). Use it when a pickup is no longer needed.
- [UPS Track & Trace](https://docs.digitalgenius.com/docs/ups-track-trace.md): Returns detailed UPS tracking for a parcel, including proof of delivery when available. Use it in UPS tracking flows.
- [Yodel](https://docs.digitalgenius.com/docs/yodel.md): Actions for tracking Yodel shipments.
- [ZigZag](https://docs.digitalgenius.com/docs/zigzag.md): Actions for ZigZag returns.
- [ProCarrier](https://docs.digitalgenius.com/docs/procarrier.md): Actions for tracking ProCarrier shipments.
- [CDL](https://docs.digitalgenius.com/docs/cdl.md): Actions for CDL tracking.
- [CDL Tracking](https://docs.digitalgenius.com/docs/cdl-tracking.md): Returns delivery tracking information for a parcel shipped with the carrier CDL, using a CDL reference number. Use it to check the status and delivery progress of a CDL shipment.
- [CDL Tracking (DG storage)](https://docs.digitalgenius.com/docs/cdl-tracking-dg-storage.md): Returns CDL delivery tracking information sourced from CDL files stored by DigitalGenius, using a tracking number. Use it for CDL shipments where tracking comes from CDL's file feed rather than a live API call.
- [DHL](https://docs.digitalgenius.com/docs/dhl-carrier.md): Actions for DHL tracking and return labels.
- [DHL Track & Trace](https://docs.digitalgenius.com/docs/dhl.md): Retrieves delivery tracking for a parcel shipped with DHL, using the DHL tracking number. Use it to tell customers the current status of their DHL shipment.
- [DHL Return Label](https://docs.digitalgenius.com/docs/dhl-return-label.md): Generates a DHL return label for a parcel and returns it so it can be sent to the customer. Use it during a returns flow to give the customer a ready return label.
- [DHL America Tracking](https://docs.digitalgenius.com/docs/dhl-america-tracking.md): Retrieves delivery tracking for a parcel shipped with DHL in the Americas, using the DHL tracking number. Use it to tell customers the current status of their DHL shipment.
- [DHL Track & Trace](https://docs.digitalgenius.com/docs/dhl-track-trace.md): Retrieves delivery tracking for a DHL parcel across DHL's various services (express, parcel, eCommerce and more), using the tracking number. Use it to tell customers the current status of their DHL shipment.
- [DHL eCommerce Track and Trace](https://docs.digitalgenius.com/docs/dhl-ecommerce-track-and-trace.md): Retrieves delivery tracking for parcels shipped with DHL eCommerce Solutions, using the tracking number. Use it to tell customers the current status of their DHL eCommerce shipment.
- [DHL Get ReceiverId by Country](https://docs.digitalgenius.com/docs/dhl-get-receiverid-by-country.md): Retrieves DHL receiver/location data by country using account credentials. Returns a list of available receiver locations.
- [DHL Parcel DE Return Label](https://docs.digitalgenius.com/docs/dhl-parcel-de-return-label.md): Generates a DHL Parcel Germany return label for a shipment and stores it so it can be shared with the customer. Use it to give customers a ready return label during a returns flow.
- [Starlinks Track & Trace](https://docs.digitalgenius.com/docs/starlinks-track-trace.md): Returns tracking status for a Starlinks parcel by tracking number or URL. Use it in tracking flows for Starlinks shipments.
- [Track and Trace](https://docs.digitalgenius.com/docs/track-and-trace.md): Looks up parcel tracking across multiple supported carriers from a single action. Use it when the carrier is known and you want a unified tracking response.
- [XPO Tracking](https://docs.digitalgenius.com/docs/xpo-tracking.md): Returns tracking information for an XPO Logistics parcel. Use it in tracking flows for XPO shipments.
- [Royal Mail](https://docs.digitalgenius.com/docs/royal-mail.md): Actions for Royal Mail tracking, return labels and shipment registration. These actions use the Royal Mail Sapient API.
- [Royal Mail Track and Trace](https://docs.digitalgenius.com/docs/royal-mail-track-and-trace.md): Returns Royal Mail tracking information for a parcel by calling the Royal Mail Tracking API directly. Use it when you want live tracking straight from Royal Mail.
- [Royal Mail Track & Trace(DG Data)](https://docs.digitalgenius.com/docs/royal-mail-track-trace-dg-data.md): Returns the latest Royal Mail tracking status for a parcel from DigitalGenius carrier storage. Use it in tracking flows when Royal Mail events are already being ingested by DigitalGenius.
- [Royal Mail Return Label via Sapient](https://docs.digitalgenius.com/docs/royal-mail-return-label-via-sapient.md): Generates a Royal Mail return label through Sapient (Intersoft) so a customer can post an item back to you. Use it inside return flows when you need to hand the shopper a printable label.
- [Sapient Register Trackings](https://docs.digitalgenius.com/docs/sapient-register-trackings.md): Registers a list of tracking numbers with Sapient (Intersoft) so their statuses start being tracked and delivered via webhook. Use it when you need to start following parcels through Sapient.
- [Sapient Track & Trace(DG Storage)](https://docs.digitalgenius.com/docs/sapient-track-trace-dg-storage.md): Returns the latest Sapient/Intersoft tracking status for a parcel from DigitalGenius carrier storage. Use it in tracking flows once a parcel has been registered with Sapient.
- [Shippypro Tracking](https://docs.digitalgenius.com/docs/shippypro-tracking.md): Retrieves parcel tracking information from Shippypro. Maps internal status codes to human-readable statuses and extracts key delivery dates.
- [BigBlue Track & Trace](https://docs.digitalgenius.com/docs/bigblue-track-trace.md)
- [Pall-Ex](https://docs.digitalgenius.com/docs/pallex.md): Actions for tracking Pall-Ex consignments from DigitalGenius flows.
- [Pall-Ex Track and Trace](https://docs.digitalgenius.com/docs/pallex-track-and-trace.md): Looks up a Pall-Ex consignment by order or consignment reference and returns standardised delivery status with scan history.
- [Widget Features](https://docs.digitalgenius.com/docs/widget-features.md)
- [Technical Documentation](https://docs.digitalgenius.com/docs/technical-documentation.md)
- [Mobile Platform Support](https://docs.digitalgenius.com/docs/mobile-platform-support.md)
- [Creating and Updating Widgets](https://docs.digitalgenius.com/docs/creating-and-updating-widgets.md)
- [Integrating Genius Chat Widget](https://docs.digitalgenius.com/docs/integrating-genius-chat.md)
- [Configuration](https://docs.digitalgenius.com/docs/configuration.md)
- [CSAT (Customer Satisfaction Score)](https://docs.digitalgenius.com/docs/csat.md)
- [Language](https://docs.digitalgenius.com/docs/language.md)
- [Callbacks](https://docs.digitalgenius.com/docs/callbacks.md)
- [General Settings](https://docs.digitalgenius.com/docs/general-settings.md)
- [Pre Chat Form](https://docs.digitalgenius.com/docs/pre-chat-form.md)
- [Styles](https://docs.digitalgenius.com/docs/styles.md)
- [Theme](https://docs.digitalgenius.com/docs/theme.md)
- [Widget Position & Dimensions](https://docs.digitalgenius.com/docs/position-and-dimensions.md)
- [Session Storage Mechanism](https://docs.digitalgenius.com/docs/session-storage-mechanism.md)
- [Embedded Widgets](https://docs.digitalgenius.com/docs/embedded-widgets.md)
- [Proactive Buttons](https://docs.digitalgenius.com/docs/proactive-buttons.md)
- [URL To Locale Map](https://docs.digitalgenius.com/docs/url-to-locale-map.md)
- [Methods](https://docs.digitalgenius.com/docs/methods.md)
- [Browser support](https://docs.digitalgenius.com/docs/browser-support.md)
- [Chat session timeout](https://docs.digitalgenius.com/docs/chat-session-timeout.md)
- [URL Parameters](https://docs.digitalgenius.com/docs/url-parameters.md)
- [Authenticating Users](https://docs.digitalgenius.com/docs/authenticating-users.md)
- [Generative AI Setup](https://docs.digitalgenius.com/docs/generative-ai-setup.md)
- [Passing data to the widget](https://docs.digitalgenius.com/docs/passing-data-to-the-widget.md)
- [Returns Portal](https://docs.digitalgenius.com/docs/returns-portal.md)
- [Initialising a Return](https://docs.digitalgenius.com/docs/initialising-return.md)
- [Flow Configuration](https://docs.digitalgenius.com/docs/flow-configuration.md)
- [Product Selection Step](https://docs.digitalgenius.com/docs/product-selection.md)
- [Return Options Step](https://docs.digitalgenius.com/docs/return-options.md)
- [Important Information Step](https://docs.digitalgenius.com/docs/important-information.md)
- [Shipping Information Step](https://docs.digitalgenius.com/docs/shipping-information.md)
- [Return Details Step](https://docs.digitalgenius.com/docs/return-details.md)
- [Cancel Return Step](https://docs.digitalgenius.com/docs/cancel-return.md)
- [Return / Order Status](https://docs.digitalgenius.com/docs/status.md)
- [Drop Off Locations](https://docs.digitalgenius.com/docs/drop-off-locations.md)
- [Error Handling](https://docs.digitalgenius.com/docs/error-handling.md)
- [Custom Flow Inputs](https://docs.digitalgenius.com/docs/custom-flow-inputs.md)
- [Message Types](https://docs.digitalgenius.com/docs/message-types.md)
- [Carousel](https://docs.digitalgenius.com/docs/carousel.md)
- [Product Comparison](https://docs.digitalgenius.com/docs/product-comparison.md)
- [Form](https://docs.digitalgenius.com/docs/chat-forms.md)
- [Order Tracker](https://docs.digitalgenius.com/docs/order-tracker.md)
- [List](https://docs.digitalgenius.com/docs/lists.md)
- [Calendar](https://docs.digitalgenius.com/docs/calendar.md)
- [Request User Details Component](https://docs.digitalgenius.com/docs/request-user-details.md)
- [Return Overdue](https://docs.digitalgenius.com/docs/return-overdue.md)
- [Video](https://docs.digitalgenius.com/docs/video.md)
- [Genius Chat Headless Chat SDK](https://docs.digitalgenius.com/docs/headless-chat-sdk.md)
- [Flow Inputs](https://docs.digitalgenius.com/docs/flow-inputs-1.md)
- [Handover to a Helpdesk](https://docs.digitalgenius.com/docs/helpdesk-handover.md)
- [Widget Analytics](https://docs.digitalgenius.com/docs/widget-analytics.md)
- [Recipes](https://docs.digitalgenius.com/docs/recipes.md)
- [CSP Configuration](https://docs.digitalgenius.com/docs/csp-configuration.md)
- [Campaigns](https://docs.digitalgenius.com/docs/campaigns.md)
- [Campaign Examples](https://docs.digitalgenius.com/docs/campaign-examples.md)
- [Programmatic Control of Genius Chat](https://docs.digitalgenius.com/docs/programmatic-control-of-genius-chat.md)
- [Release Notes](https://docs.digitalgenius.com/docs/release-notes.md)
- [Active Ants Search for Order by Order Number](https://docs.digitalgenius.com/docs/active-ants-search-for-order-by-order-number.md)
- [Adyen](https://docs.digitalgenius.com/docs/adyen.md): Webhook based integration with Adyen
- [DG Adyen Get Event](https://docs.digitalgenius.com/docs/dg-adyen-get-event.md)
- [Adyen Send Payment for a Refund](https://docs.digitalgenius.com/docs/adyen-send-payment-for-a-refund.md)
- [Predict Tech E-commerce Intent V1](https://docs.digitalgenius.com/docs/predict-tech-e-commerce-intent-v1.md): Predict Tech E-commerce intents with hierarchy dependancy. Supported languages: en, fr
- [Predict E-commerce Intent V2](https://docs.digitalgenius.com/docs/predict-e-commerce-intent-v2.md): Predict E-commerce intents. Supported languages: en, nl, de, fr, es, da, it, sv, no
- [Extract Regex Groups](https://docs.digitalgenius.com/docs/extract-regex-groups.md): Given a regex, the action will match and return the list of captured groups specified by the index.
- [Entity Extraction](https://docs.digitalgenius.com/docs/entity-extraction.md): Extracts the specified Entity type from text.
- [Regex](https://docs.digitalgenius.com/docs/regex.md): Extract entities using a regex pattern.
- [Detect Sentiment](https://docs.digitalgenius.com/docs/detect-sentiment.md): Detect sentiment of input text. Please preprocess the text first
- [Preprocessing Clean Message](https://docs.digitalgenius.com/docs/preprocessing-clean-message.md): Uses the AI service preprocessing endpoint to clean a message.
- [Language Detection](https://docs.digitalgenius.com/docs/language-detection.md): Detects language of text and returns ISO 639-1 language code.
- [Predict E-commerce Intent](https://docs.digitalgenius.com/docs/predict-e-commerce-intent.md): E-commerce intent AI.
- [Keyword Detection For Multiple Targets V2](https://docs.digitalgenius.com/docs/keyword-detection-for-multiple-targets-v2.md): Detects one of the topics using the keywords supplied per topic (key). V2 now supplies regex, case sensitive search, accents normalisation, sequences match with conditions, special characters removed.
- [AI Intent using DG QA AI](https://docs.digitalgenius.com/docs/ai-intent-using-dg-qa-ai.md): This action is used to predict Question Answer Templates using a QA Digital Agent. The template is chosen based on the AI predicted answer, language and the chosen channel. The channel input behaves like a filter so it must be one of the predefined channels that were defined at the time of creating the model.
- [AI Value using DG CI AI](https://docs.digitalgenius.com/docs/ai-value-using-dg-ci-ai.md): This action is used to predict Classification Field Values using a CI Digital Agent. The possible list of values depends on the chosen field to predict. The values/classes the model trains on depend on the values defined in the model version of this Digital Agent.
- [Keyword Detection for multiple targets](https://docs.digitalgenius.com/docs/keyword-detection-for-multiple-targets.md): Detects one of the topics using the keywords supplied per topic (key).
- [Extract Address](https://docs.digitalgenius.com/docs/extract-address.md): Extracts address information from a text message.
- [Extract Address v2](https://docs.digitalgenius.com/docs/extract-address-v2.md): Extracts address information from a text message.
- [Merge Text / Merge lists](https://docs.digitalgenius.com/docs/merge-text.md): Merge 2 strings of text into one.
- [Merge Clean Subject & Description](https://docs.digitalgenius.com/docs/merge-clean-subject-description.md): This action is used to remove Re: / Fwd: style subjects and to join the subject and description. When cleaning the subject anything after Re: or Fwd: will be removed.
- [Convert Country](https://docs.digitalgenius.com/docs/convert-country.md): Convert country to country name, aplha2 and alpha3.
- [Predict Subscription E-commerce Intent V1](https://docs.digitalgenius.com/docs/predict-subscription-e-commerce-intent-v1.md)
- [Detect Product Names In Text](https://docs.digitalgenius.com/docs/detect-product-names-in-text.md): from a list of order line (list of json products) returns the most similar to input text based on fuzzy matching similarity
- [Translate Text](https://docs.digitalgenius.com/docs/translate-text.md)
- [DG Return Intent Hints E-commerce V2](https://docs.digitalgenius.com/docs/dg-return-intent-hints-e-commerce-v2.md)
- [Knowledge Base Synchronisation across CRMs](https://docs.digitalgenius.com/docs/knowledgebase-synchronisation-across-crms.md): Note: All examples of requirements have been fabricated.
- [Generative Custom Sensitive Topic Detection](https://docs.digitalgenius.com/docs/generative-custom-sensitive-topic-detection.md): Uses a generative LLM to classify a conversation against a set of sensitive-topic categories, and flags whether it is safe. Use it to detect sensitive or unsafe content in a conversation.
- [Create Basic Token](https://docs.digitalgenius.com/docs/create-basic-token.md): Create Basic Token from key and secret
- [Flow Execution Integration Guide](https://docs.digitalgenius.com/docs/flow-execution-integration.md)
- [HTTP Request](https://docs.digitalgenius.com/docs/http-requesthttpsenwikipediaorgwikihypertext_transfer_protocolrequest_messagecustom_api.md): Call any API using the HTTP protocol
- [Generic DigitalGenius API call](https://docs.digitalgenius.com/docs/generic-digitalgenius-api-call.md): GET or POST (when the body is provided) API call.
- [Parse JSON](https://docs.digitalgenius.com/docs/parse-json.md): https://www.json.org/json-en.html
- [Batch Conversational Flow Executions](https://docs.digitalgenius.com/docs/batch-conversational-flow-executions.md): Fire & forget
- [Create Basic Token](https://docs.digitalgenius.com/docs/create-basic-token-1.md): Execute cases in batches.
- [JSON Object Lookup](https://docs.digitalgenius.com/docs/object-lookup.md): Lookup and extract data from a JSON value using a path
- [Extract JSON Field(s) Gracefully](https://docs.digitalgenius.com/docs/extract-json-fields-gracefullynavigate-and-extract-json-fields-in-case-the-field-is-not-found-null-is-returned-to-extract-all-the-field-values-across-nested-arrays-use-as-many-times-as-needed-to-flatten-them-examples-a0b-ab.md): Navigate and extract JSON fields. In case the field is not found, `null` is returned. To extract all the field values across nested array(s) use `*` as many times as needed to flatten them. Examples: "/a/0/b", "/a/*/*/b".
- [JSON Remove Key](https://docs.digitalgenius.com/docs/json-remove-key.md)
- [Object Get Keys and Values](https://docs.digitalgenius.com/docs/object-get-keys-and-values.md): Used to access object methods such as entries, keys and values
- [Aptos](https://docs.digitalgenius.com/docs/aptos.md): Aptos OMS API integration
- [Aptos Get Order by Order Number](https://docs.digitalgenius.com/docs/aptos-get-order-by-order-number.md): Get Order by Order Number using Aptos OMS API
- [Aptos Set Order Status](https://docs.digitalgenius.com/docs/aptos-set-order-status.md): Set Order Status using Aptos OMS API
- [Aptos Set Item Status](https://docs.digitalgenius.com/docs/aptos-set-item-status.md): Set Item Status using Aptos OMS API
- [Aptos Set Item Status V2](https://docs.digitalgenius.com/docs/aptos-set-item-status-v2.md): Set item status by external IDs using the Aptos OMS API
- [Aptos Credit Order Simple](https://docs.digitalgenius.com/docs/aptos-credit-order-simple.md): Credit Order Simple using Aptos OMS API
- [Aptos Get Orders by Email](https://docs.digitalgenius.com/docs/aptos-get-orders-by-email.md): Get Order by Order Number using Aptos OMS API
- [Aurora Get Customer By Email](https://docs.digitalgenius.com/docs/aurora-get-customer-by-email.md): Looks up a customer in the Aurora ERP system using their email address. Use it when a flow needs a customer's Aurora record before continuing.
- [Aurora Get Order By Customer ID](https://docs.digitalgenius.com/docs/aurora-get-order-by-customer-id.md): Retrieves the most recent order for a customer in the Aurora ERP system, using the customer's Aurora ID. Use it when you already have the customer ID and need their latest order.
- [Aurora Get Order By Order Number](https://docs.digitalgenius.com/docs/aurora-get-order-by-order-number.md): Retrieves a specific order from the Aurora ERP system by its order number. Use it when a flow has an order number and needs the full order details.
- [BigCommerce](https://docs.digitalgenius.com/docs/bigcommerce.md)
- [BigCommerce Search for Order by Order Number](https://docs.digitalgenius.com/docs/bigcommerce-search-for-order-by-order-number.md)
- [BigCommerce Search for Order by Email](https://docs.digitalgenius.com/docs/bigcommerce-search-for-order-by-email.md)
- [BigCommerce Refund Shipping Fee](https://docs.digitalgenius.com/docs/bigcommerce-refund-shipping-fee.md): Refunds a specific shipping fee amount on a BigCommerce order. The refund amount must be computed in the flow beforehand (typically from a prior Search for Order action) and passed in explicitly.
- [Brightpearl](https://docs.digitalgenius.com/docs/brightpearl.md): https://www.brightpearl.com
- [Brightpearl Get Stock by Product ID](https://docs.digitalgenius.com/docs/brightpearl-get-stock-by-product-id.md): This action retrieves stock levels for a product by a specified product ID. This action requires a module connection to be set up.
- [Brightpearl Get Order by Order ID](https://docs.digitalgenius.com/docs/brightpearl-get-order-by-order-id.md): This action searches for an order in Brightpearl by order ID. This action requires a module connection to be set up.
- [Brightpearl Product Search](https://docs.digitalgenius.com/docs/brightpearl-product-search.md): This action searches for products in Brightpearl based on a search query. This action requires a module connection to be set up.
- [Byrd Search for Shipments by Email](https://docs.digitalgenius.com/docs/byrd-search-for-shipments-by-email.md)
- [Byrd Search for Shipment by Order#](https://docs.digitalgenius.com/docs/byrd-search-for-shipment-by-order.md)
- [Numbers Operation](https://docs.digitalgenius.com/docs/numbers-operation.md): Subtraction, multiplication, division, addition of two numbers. If first value is string operation will be processed on last numeric digits.
- [To Number](https://docs.digitalgenius.com/docs/to-number.md): Converts a string value to a number. Use it when a later step needs a numeric input.
- [Numbers Operation V2](https://docs.digitalgenius.com/docs/numbers-operation-v2.md): Performs a basic arithmetic operation on a value. Supports floating-point inputs, custom decimal places and returns a string result. An enhanced version of Numbers Operation that handles non-integer numbers.
- [Centra](https://docs.digitalgenius.com/docs/centra.md)
- [Centra Search For Order by Order Number](https://docs.digitalgenius.com/docs/centra-search-for-order-by-order-number.md): Find Centra orders by Order Number
- [Centra Search For Order by Email](https://docs.digitalgenius.com/docs/centra-search-for-order-by-email.md): Find Centra orders by Order Number
- [Centra Get Stock by Product EAN](https://docs.digitalgenius.com/docs/centra-get-stock-by-product-ean.md): Get Centra product stock by product EAN
- [Centra Search for Shipments by Order Number](https://docs.digitalgenius.com/docs/centra-search-for-shipments-by-order-number.md): Find Centra Shipments by Order Number
- [Centra Get Stock by Variant SKU and Size SKU](https://docs.digitalgenius.com/docs/centra-get-stock-by-variant-sku-and-size-sku.md): Retrieves stock levels from Centra for  specified Variant SKU and Size SKU combinations
- [Centra Get Stock Levels](https://docs.digitalgenius.com/docs/centra-get-stock-by-product-sku.md): Centra get stock levels
- [Veeqo](https://docs.digitalgenius.com/docs/veeqo.md): https://www.veeqo.com
- [Veeqo Search For Order](https://docs.digitalgenius.com/docs/veeqo-search-for-order.md): Find Veeqo orders
- [Veeqo Cancel Order by ID](https://docs.digitalgenius.com/docs/veeqo-cancel-order.md): Cancel Veeqo orders
- [Bleckmann Get Order by Order Number](https://docs.digitalgenius.com/docs/bleckmann-get-order-by-order-number.md): Find Bleckmann orders
- [PostCo Get Return by Order Number](https://docs.digitalgenius.com/docs/postco-get-return-by-order-number.md): This action retrieves return order information from PostCo for a specified order number. This action requires a PostCo module connection to be setup.
- [Compare Terms](https://docs.digitalgenius.com/docs/compare-terms.md): Given two terms, return the result of the comparison operation.
- [Check if Value is Present or Empty (null)](https://docs.digitalgenius.com/docs/check-if-value-is-present-or-empty-null.md): Checks if the value is present (not empty string or null).
- [Greater Than ?](https://docs.digitalgenius.com/docs/greater-than.md): Checks if a value is greater than another value.
- [Check if Empty/Null and Replace](https://docs.digitalgenius.com/docs/check-if-emptynull-and-replace.md): Check if value is empty or null and replace it with second argument.
- [Identity Function](https://docs.digitalgenius.com/docs/identity-function.md): Outputs the input. i.e. `id :: a -> a`
- [Identity Function for Strings](https://docs.digitalgenius.com/docs/identity-function-for-strings.md): Outputs the input.
- [Identify Function Yes / No](https://docs.digitalgenius.com/docs/identify-function-yes-no.md): This action will just output the provided constant input of Yes or No. Type hints have been set to constant on the input so Yes or No can be returned accordingly.
- [Identify Function Time Unit](https://docs.digitalgenius.com/docs/identify-function-time-unit.md)
- [Citrus Lime](https://docs.digitalgenius.com/docs/citrus-lime.md): Order Management System
- [Citrus Lime Get Order by ID](https://docs.digitalgenius.com/docs/citrus-lime-get-order-by-id.md): Get Order by ID
- [CommerceCloud (Demandware)](https://docs.digitalgenius.com/docs/commercecloud-demandware.md)
- [CommerceCloud Find Orders by Email](https://docs.digitalgenius.com/docs/commercecloud-find-orders-by-email.md): Find orders by email.
- [CommerceCloud Find Order by Order Number](https://docs.digitalgenius.com/docs/commercecloud-find-order-by-order-number.md): Find order by order number.
- [API Access](https://docs.digitalgenius.com/docs/api-credentials-5.md)
- [CommerceTools](https://docs.digitalgenius.com/docs/commercetools.md)
- [CommerceTools Search for Order by Order Number](https://docs.digitalgenius.com/docs/commercetools-search-for-order-by-order-number.md)
- [CommerceTools Search for Order by Email](https://docs.digitalgenius.com/docs/commercetools-search-for-order-by-email.md)
- [CXOne Send Internal Note](https://docs.digitalgenius.com/docs/cxone-send-internal-note.md)
- [CXOne Get Case Messages](https://docs.digitalgenius.com/docs/cxone-get-case-messages.md)
- [CXOne Search For Cases By Email](https://docs.digitalgenius.com/docs/cxone-search-for-cases-by-email.md)
- [CXOne Send Outbound Message](https://docs.digitalgenius.com/docs/cxone-send-outbound-message.md)
- [CXOne Update Case Queue](https://docs.digitalgenius.com/docs/cxone-update-case-queue.md)
- [CXOne Get Case Data](https://docs.digitalgenius.com/docs/cxone-get-case-data.md)
- [CXOne Update Case Status](https://docs.digitalgenius.com/docs/cxone-update-case-status.md)
- [CXOne Add Tags](https://docs.digitalgenius.com/docs/cxone-add-tags.md)
- [Check Time Past Since Some Date in Business Days](https://docs.digitalgenius.com/docs/check-time-past-since-some-date-in-business-days.md): Checks how much time passed since a particular date in business days.
- [Get Next Business Day Date](https://docs.digitalgenius.com/docs/get-next-business-day-date.md): This action is used to find the date of the next business day. Currently, UK and US holiday calendars are supported. The timezone can be specified in order to add local information, otherwise the server local time zone will be used.
- [Parse and Format Date](https://docs.digitalgenius.com/docs/parse-and-format-date.md): This action is used to automatically parse a variety of date-time styles and output the desired format. The format of the input date can vary by execution.
- [Calculate Estimated Shipping Date](https://docs.digitalgenius.com/docs/calculate-esd.md): This action is used to calculated an estimated shipping date
- [Get Current DateTime](https://docs.digitalgenius.com/docs/get-current-datetime.md): This action is used to get the current date and time (at the time of execution of this action) with timezone information.
- [Get Time Attributes From Parsed Date](https://docs.digitalgenius.com/docs/get-time-attributes-from-parsed-date.md)
- [Working Hours Checker](https://docs.digitalgenius.com/docs/working-hours-checker.md): This action checks if the current date and time (at the time of execution) falls within specified working hours, taking into account different configurations, timezones, and excluded dates.
- [Add Time to Date](https://docs.digitalgenius.com/docs/add-time-to-date.md): Adds specific number of units (days, years) to a date.
- [Check Time Past Since Some Date](https://docs.digitalgenius.com/docs/check-time-past-since-some-date.md): Check how many days have passed since a particular date.
- [Convert Timestamp to Date](https://docs.digitalgenius.com/docs/convert-timestamp-to-date.md)
- [Convert Timestamp to Date v2](https://docs.digitalgenius.com/docs/convert-timestamp-to-date-v2.md)
- [Compare dates](https://docs.digitalgenius.com/docs/compare-dates.md): Time between two dates
- [Dates Operation](https://docs.digitalgenius.com/docs/dates-operation.md): Adds or subtracts a time interval from a date and returns the new date. Use it for date maths in a flow, such as working out a deadline or a cut-off.
- [Calculate Delivery SLA Status](https://docs.digitalgenius.com/docs/calculate-delivery-sla-status.md)
- [Calculate Lost In Transit Status](https://docs.digitalgenius.com/docs/calculate-lost-in-transit-status.md)
- [Elapsed Time With Exclusions](https://docs.digitalgenius.com/docs/elapsed-time-with-exclusions.md)
- [Calculate Estimated Delivery Date](https://docs.digitalgenius.com/docs/calculate-estimated-delivery-date.md): Works out an estimated delivery date and a delivery status (On Track, Delayed or Lost) from an order's dates and your delivery rules. Use it to set expectations on when a parcel should arrive and to flag orders that are running late.
- [Subtract Days from Date](https://docs.digitalgenius.com/docs/subtract-days-from-date.md): Subtracts a number of days from a date and returns the result. Use it for deadline or cut-off calculations in a flow.
- [Format a date with language](https://docs.digitalgenius.com/docs/format-a-date-with-language.md): Formats a date string and translates it into another language/locale. Supports preset formats and custom Unicode date patterns.
- [ISO Format Date](https://docs.digitalgenius.com/docs/iso-format-date.md): Parse Datetime String
- [Split Date](https://docs.digitalgenius.com/docs/split-date.md): Split date
- [Time Past Between Two Dates](https://docs.digitalgenius.com/docs/time-past-between-two-dates.md): checks how much time passed between two particular dates
- [DG Get Ticket Analytics](https://docs.digitalgenius.com/docs/dg-get-ticket-analytics.md)
- [DG Create Chat Transcript](https://docs.digitalgenius.com/docs/dg-create-chat-transcript.md)
- [DG Chat Send Reply](https://docs.digitalgenius.com/docs/dg-chat-send-reply.md): Posts a reply message into a DG Chat conversation. Use it to send an automated message back to the customer in a DG Chat flow.
- [DG Find and Replace Action/Flow in a Flow](https://docs.digitalgenius.com/docs/dg-find-and-replace-actionflow-in-a-flow.md)
- [Get Carrier Storage Data](https://docs.digitalgenius.com/docs/get-carrier-storage-data.md)
- [Upsert Carrier Storage Data](https://docs.digitalgenius.com/docs/upsert-carrier-storage-data.md)
- [DG Carrier Storage Track & Trace](https://docs.digitalgenius.com/docs/dg-carrier-storage-track-trace.md): Returns the latest tracking status for a parcel from DigitalGenius carrier storage, for carriers fed in through the DG carrier-data pipeline. Use it in tracking flows for the supported sources.
- [Batch Executions](https://docs.digitalgenius.com/docs/batch-executions.md): Runs a flow or action across many cases at once, in batches. Use it to process a list of tickets or cases through the same automation in a single step.
- [Upload Media to Execution](https://docs.digitalgenius.com/docs/upload-media-to-execution.md): Uploads a file to a flow execution so it can be referenced later in the conversation. Use it to attach images or documents generated during a flow.
- [Dixa](https://docs.digitalgenius.com/docs/dixa-2.md)
- [Send Internal Note](https://docs.digitalgenius.com/docs/send-internal-note-1.md)
- [Claim Conversation](https://docs.digitalgenius.com/docs/claim-conversation.md)
- [Send Message](https://docs.digitalgenius.com/docs/send-message.md)
- [Close Conversation](https://docs.digitalgenius.com/docs/close-conversation-2.md)
- [Transfer Conversation](https://docs.digitalgenius.com/docs/transfer-conversation.md)
- [Delete Tag from Conversation](https://docs.digitalgenius.com/docs/delete-tag-from-conversation.md)
- [Dixa Reopen Conversation](https://docs.digitalgenius.com/docs/dixa-reopen-conversation.md)
- [Dixa Check for Attachments & Inline Images in Conversation](https://docs.digitalgenius.com/docs/dixa-check-for-attachments-inline-images-in-conversation.md)
- [Dixa Update Conversation Custom Attributes](https://docs.digitalgenius.com/docs/dixa-update-conversation-custom-attributes.md)
- [Tag Conversation](https://docs.digitalgenius.com/docs/tag-conversation.md)
- [Dixa Get EndUser Conversations](https://docs.digitalgenius.com/docs/dixa-get-enduser-conversations.md): Retrieves conversations for specified User ID
- [Dixa Update CSAT](https://docs.digitalgenius.com/docs/dixa-update-csat.md)
- [Dixa Create Conversation Email](https://docs.digitalgenius.com/docs/dixa-create-conversation-email.md)
- [Dixa Get Agent Presence by Queue](https://docs.digitalgenius.com/docs/dixa-get-agents-presence-by-queue.md)
- [Dixa Create Conversation Follow Up](https://docs.digitalgenius.com/docs/dixa-create-conversation-follow-up.md)
- [Dixa Get/Check Tags](https://docs.digitalgenius.com/docs/dixa-get-check-tags.md): Fetches the tags on a Dixa conversation and checks whether it has any of the tags you are looking for. Use it to branch a flow based on how a conversation is tagged.
- [Dixa Get Conversation ID for Phone Number](https://docs.digitalgenius.com/docs/dixa-get-conversation-id-for-phone-number.md): Finds the most recent Dixa phone conversation for a given phone number, if the call happened in the last 5 minutes, and returns its conversation ID. Use it to link an incoming call to its Dixa conversation.
- [Dixa Get Conversation and Customer for Voice Call](https://docs.digitalgenius.com/docs/dixa-get-conversation-and-customer-for-voice-call.md): Finds the most recent Dixa conversation created for a phone number (within the last 30 seconds) and returns both the conversation and the customer. Use it to link an incoming call to its Dixa records.
- [Dixa Import Conversation](https://docs.digitalgenius.com/docs/dixa-import-conversation.md)
- [eBay Get Case by Case ID](https://docs.digitalgenius.com/docs/ebay-get-case-by-case-id.md)
- [eBay Get Inquiry by Inquiry ID](https://docs.digitalgenius.com/docs/ebay-get-inquiry-by-inquiry-id.md)
- [eBay Get Order Data by Order ID](https://docs.digitalgenius.com/docs/ebay-get-order-data-by-order-id.md)
- [eBay Search Cases by Criteria](https://docs.digitalgenius.com/docs/ebay-search-cases-by-criteria.md)
- [eBay Search Inquiries by Criteria](https://docs.digitalgenius.com/docs/ebay-search-inquiries-by-criteria.md)
- [eBay Send Message via Inquiry](https://docs.digitalgenius.com/docs/ebay-send-inquiry-message.md)
- [eBay Issue Refund via Inquiry](https://docs.digitalgenius.com/docs/ebay-issue-refund-via-inquiry.md)
- [eBay Provide Shipping Info via Inquiry](https://docs.digitalgenius.com/docs/ebay-provide-shipping-info-via-inquiry.md): Provides shipping information (carrier, tracking number, shipping date) to an eBay buyer via an existing inquiry. This resolves "item not received" cases by supplying tracking details.
- [Frate Add Email to AllowList](https://docs.digitalgenius.com/docs/allowlist.md): Add email to Frate Allowlist
- [Frate Generate DeepLink](https://docs.digitalgenius.com/docs/allowlist-copy.md): Creates a link for users that takes them directly to the return label creation page (authenticated and all information filled)
- [Freshchat](https://docs.digitalgenius.com/docs/freshchat.md)
- [Freshchat Update Conversation Assignee Group](https://docs.digitalgenius.com/docs/freshchat-update-conversation-assignee-group.md): Reassigns a Freshchat conversation to a different group. Use it to route a conversation to the right team.
- [Freshchat Update Conversation Status](https://docs.digitalgenius.com/docs/freshchat-update-conversation-status.md): Update the status of a conversation
- [Freshdesk](https://docs.digitalgenius.com/docs/freshdesk.md)
- [Freshdesk Get Custom Ticket Field](https://docs.digitalgenius.com/docs/freshdesk-get-custom-ticket-field.md): Get custom ticket field.
- [Freshdesk Get Tickets by Requester ID with Filters](https://docs.digitalgenius.com/docs/freshdesk-filter-tickets-by-requester-id-and-other-params.md): This function retrieves Freshdesk tickets for a specific requester ID with comprehensive filtering capabilities. The function supports filtering by status, priority, tags, dates, and custom fields, with both inclusion and exclusion options.
- [Freshdesk Get Ticket Fields](https://docs.digitalgenius.com/docs/freshdesk-get-ticket-fields.md): Get a Freshdesk ticket with all fields
- [Freshdesk Get Ticket Comments](https://docs.digitalgenius.com/docs/freshdesk-get-ticket-comments.md): Get a Freshdesk ticket with all fields
- [Freshdesk Unassign Agent from Ticket](https://docs.digitalgenius.com/docs/freshdesk-unassign-agent-from-ticket.md): Unassigns an agent from a Freshdesk ticket by setting the responder_id to null.
- [Freshdesk Update Ticket Field](https://docs.digitalgenius.com/docs/freshdesk-update-ticket-field.md): Update ticket field.
- [Freshdesk Create Intent Field](https://docs.digitalgenius.com/docs/freshdesk-create-intent-field.md): Create a Freshdesk drop-down ticket field with all DG intents.
- [Freshdesk Create Ticket](https://docs.digitalgenius.com/docs/freshdesk-create-ticket.md): Create a new Freshdesk ticket
- [Freshdesk Apply Note](https://docs.digitalgenius.com/docs/freshdesk-apply-note.md): Apply public or private note.
- [Freshdesk Update Tags](https://docs.digitalgenius.com/docs/freshdesk-update-tags.md): Add or remove ticket tags.
- [[Deprecated] Freshdesk Update Ticket Status](https://docs.digitalgenius.com/docs/freshdesk-update-ticket-status.md): Update the status of a Freshdesk ticket
- [Freshdesk Get Requester Details](https://docs.digitalgenius.com/docs/freshdesk-get-requester-details.md): Gets further details of the requester from freshdesk ticket
- [Freshdesk Send Reply](https://docs.digitalgenius.com/docs/freshdesk-send-reply.md): Send a reply to the customer on a Freshdesk ticket
- [Freshdesk Forward Ticket](https://docs.digitalgenius.com/docs/freshdesk-forward-ticket.md): Forward a Freshdesk ticket to given email/emails
- [Freshdesk Create Ticket Email](https://docs.digitalgenius.com/docs/freshdesk-create-ticket-email.md): Creates an outbound email ticket in Freshdesk and sends it to a customer. Use it to proactively email a customer and track the conversation as a Freshdesk ticket.
- [Zendesk Add Ticket Comment](https://docs.digitalgenius.com/docs/zendesk-add-ticket-comment.md)
- [Freshdesk Send Reply with Attachment](https://docs.digitalgenius.com/docs/freshdesk-send-reply-with-attachment.md): Send a reply to the customer on a Freshdesk ticket, with an attachment
- [Freshdesk Change Ticket Responder](https://docs.digitalgenius.com/docs/freshdesk-change-ticket-responder.md)
- [Freshdesk Get Incoming Ticket Comments](https://docs.digitalgenius.com/docs/freshdesk-get-incoming-ticket-comments.md): Retrieves the public agent replies from a Freshdesk ticket, ordered from most recent to oldest. Enriches the latest reply with the responding agent's email address.
- [Freshdesk Merge Tickets](https://docs.digitalgenius.com/docs/freshdesk-merge-tickets.md): Searches for open tickets from a contact and merges them into the oldest matching ticket. Useful for consolidating duplicate tickets created by the same requester.
- [Freshdesk Update Ticket Multiple Fields](https://docs.digitalgenius.com/docs/freshdesk-update-ticket-multiple-fields.md): Updates multiple custom fields on a Freshdesk ticket in a single API call. Pass a JSON object of field name/value pairs and the action applies them all at once.
- [Freshdesk Apply Note with Attachments](https://docs.digitalgenius.com/docs/freshdesk-apply-note-with-attachments.md): Apply note with attachments
- [Genesys Get Conversation](https://docs.digitalgenius.com/docs/genesys-get-conversation.md): Find Genesys Conversations
- [Genesys Set Participant Data](https://docs.digitalgenius.com/docs/genesys-set-participant-data.md): Genesys updates attributes on a conversation participant
- [Genesys Send Email Message](https://docs.digitalgenius.com/docs/genesys-send-email-message.md): Send an email reply on Genesys
- [Genesys Agentless Send Email Message](https://docs.digitalgenius.com/docs/genesys-agentless-send-email-message.md): Send an agentless email reply on Genesys
- [Genesys Assign Conversation](https://docs.digitalgenius.com/docs/genesys-assign-conversation.md): Assigns Conversations in Genesys
- [Genesys Update Queue](https://docs.digitalgenius.com/docs/genesys-update-queue.md): Update Queue in Genesys
- [Genesys Apply Wrap Up](https://docs.digitalgenius.com/docs/genesys-apply-wrap-up.md): Apply wrap-up in Genesys
- [Genesys Disconnect Conversation](https://docs.digitalgenius.com/docs/genesys-disconnect-conversation.md): Disconnect all participants in a conversation
- [Genesys Get Conversation Full](https://docs.digitalgenius.com/docs/genesys-get-conversation-full.md): Find Genesys Conversations with Full Data
- [Gladly](https://docs.digitalgenius.com/docs/gladly.md)
- [Gladly Get Conversation Data](https://docs.digitalgenius.com/docs/gladly-get-conversation-data.md)
- [Gladly Get Customer Conversations List](https://docs.digitalgenius.com/docs/gladly-get-customer-conversations-list.md)
- [Gladly Get Customer Data](https://docs.digitalgenius.com/docs/gladly-get-customer-data.md)
- [Gladly Apply Conversation Note](https://docs.digitalgenius.com/docs/gladly-apply-conversation-note.md)
- [Gladly Reply to Message](https://docs.digitalgenius.com/docs/gladly-reply-to-message.md)
- [Gladly Send Outgoing Email](https://docs.digitalgenius.com/docs/gladly-send-outgoing-email.md): Proactive use case
- [Gladly Update Assignee](https://docs.digitalgenius.com/docs/gladly-update-assignee.md)
- [Gladly Update Conversation Status](https://docs.digitalgenius.com/docs/gladly-update-conversation-status.md)
- [Gladly Update Conversation Topics](https://docs.digitalgenius.com/docs/gladly-update-conversation-topics.md)
- [Gladly Get Conversation Items with Attachments](https://docs.digitalgenius.com/docs/gladly-get-conversation-items-with-attachments.md): Fetches a Gladly conversation and its items, and pulls any customer attachments into DigitalGenius storage. Use it to bring a conversation and its files into a flow.
- [Gladly Get Customer Tasks List](https://docs.digitalgenius.com/docs/gladly-get-customer-tasks-list.md): Returns the list of tasks for a Gladly customer, looked up by customer ID or email address. Use it to see a customer's open tasks within a flow.
- [Gladly Get Liveboards](https://docs.digitalgenius.com/docs/gladly-get-liveboards.md): Retrieves Gladly liveboard summary metrics for your organisation, optionally for a single inbox. Use it to read queue and staffing figures inside a flow.
- [Gladly Get Task Data](https://docs.digitalgenius.com/docs/gladly-get-task-data.md): Retrieves the details of a single Gladly task by its task ID. Use it to read a task's data within a flow.
- [Gladly Get/Create Conversation](https://docs.digitalgenius.com/docs/gladly-get-create-conversation.md): Finds a customer's most recent open conversation in Gladly, or creates a new one, and optionally adds a note. Use it to make sure a flow has a conversation to work with.
- [Gladly Update Task](https://docs.digitalgenius.com/docs/gladly-update-task.md): Updates a Gladly task: its assignee, body, due date and status. Use it to change a task as a flow progresses.
- [Global-e](https://docs.digitalgenius.com/docs/global-e-search-for-order.md)
- [Global-e Search For Order by Order ID](https://docs.digitalgenius.com/docs/global-e-search-for-order-1.md): Find orders by Order ID
- [Global-e Track & Trace](https://docs.digitalgenius.com/docs/global-e-track-trace.md): Find tracking information by Order ID and Email Address
- [Google Services](https://docs.digitalgenius.com/docs/google.md)
- [Get Google Drive File ID](https://docs.digitalgenius.com/docs/get-google-drive-file-idget-google-drive-file-id-by-file-namecustom_api.md): Get Google Drive file ID by file name.
- [Google Sheets Search](https://docs.digitalgenius.com/docs/google-sheets-search.md): This action is used to search a column in a google spreadsheet. Only matching cells from the specified tab and column will be searched and returned, this includes user-entered column headers.
- [Google Append Data To Spreadsheet](https://docs.digitalgenius.com/docs/google-append-data-to-spreadsheet.md)
- [Google Update Data In Spreadsheet](https://docs.digitalgenius.com/docs/google-update-data-in-spreadsheet.md)
- [Google Sheets Search With Filtering](https://docs.digitalgenius.com/docs/google-sheets-search-with-filtering.md)
- [Google Spreadsheet To List](https://docs.digitalgenius.com/docs/google-spreadsheet-to-list.md)
- [Google Sheets key value with row number](https://docs.digitalgenius.com/docs/google-spreadsheet-key-value-w-row-number.md)
- [Google Sheets to Key:Value](https://docs.digitalgenius.com/docs/google-sheets-key-value.md)
- [Google Geocoding Services](https://docs.digitalgenius.com/docs/google-geocoding-services.md): Get address details
- [Google Clear Data From Spreadsheet](https://docs.digitalgenius.com/docs/google-clear-data-from-spreadsheet.md)
- [Google Delete a Row from Spreadsheet](https://docs.digitalgenius.com/docs/google-delete-row.md)
- [Upload File to Google Drive](https://docs.digitalgenius.com/docs/upload-file-to-google-drive.md)
- [Google Append Multiple Rows To Spreadsheet](https://docs.digitalgenius.com/docs/google-append-multiple-rows-to-spreadsheet.md): Append data to spreadsheet
- [Google Sheets Filtered Rows](https://docs.digitalgenius.com/docs/google-sheets-filtered-rows.md): Return matching spreadsheet rows as objects keyed by the header row
- [Gorgias](https://docs.digitalgenius.com/docs/gorgias-1.md): OAuth integration with Gorgias
- [Gorgias Send WhatsApp Reply](https://docs.digitalgenius.com/docs/gorgias-send-whatsapp-reply.md)
- [Gorgias Update Ticket Assignee](https://docs.digitalgenius.com/docs/gorgias-set-ticket-assignee.md): Assign a Gorgias ticket to a user or/and a team
- [Gorgias Send Email Reply](https://docs.digitalgenius.com/docs/gorgias-send-email-reply.md): Send an email reply to a Gorgias ticket
- [Gorgias Update Ticket Status](https://docs.digitalgenius.com/docs/gorgias-update-ticket-status.md): Update the status for a Gorgias ticket
- [Gorgias Update Tags](https://docs.digitalgenius.com/docs/gorgias-update-tags.md): Update the tags for a Gorgias ticket
- [Gorgias Create Ticket](https://docs.digitalgenius.com/docs/create-new-ticket.md): Create a new Gorgias ticket and send the first email to the customer
- [Gorgias SMS Create Ticket](https://docs.digitalgenius.com/docs/gorgias-create-ticket-copy.md): Create a new Gorgias ticket and send the first email to the customer
- [Gorgias Create CSAT Survey](https://docs.digitalgenius.com/docs/gorgias-create-csat-survey.md): This action creates a Customer Satisfaction (CSAT) survey for a specified Gorgias ticket. It provides a way to programmatically add CSAT surveys to tickets for collecting customer feedback.
- [Gorgias Get Ticket Fields](https://docs.digitalgenius.com/docs/gorgias-get-ticket-fields-1.md): Get a Gorgias ticket with all fields
- [Gorgias Get Ticket Status](https://docs.digitalgenius.com/docs/gorgias-get-ticket-status.md): Get a Gorgias ticket with all fields
- [Gorgias Get Ticket Channel](https://docs.digitalgenius.com/docs/gorgias-get-ticket-channel.md): Get Gorgias ticket channel
- [Gorgias Get Account Info](https://docs.digitalgenius.com/docs/gorgias-get-account-info.md): Get account info from gorgias
- [Gorgias Send Internal Note](https://docs.digitalgenius.com/docs/send-internal-note.md): Send an internal note on a Gorgias ticket
- [Gorgias Get Ticket Messages](https://docs.digitalgenius.com/docs/gorgias-get-ticket-messages.md)
- [Gorgias List Customers](https://docs.digitalgenius.com/docs/gorgias-list-customers.md)
- [Gorgias Update Customer Note](https://docs.digitalgenius.com/docs/gorgias-update-customer-note.md)
- [Gorgias List Tickets](https://docs.digitalgenius.com/docs/gorgias-list-tickets.md)
- [Gorgias Send SMS Reply](https://docs.digitalgenius.com/docs/gorgias-send-sms-reply.md): Send an email reply to a Gorgias ticket
- [Gorgias Apply Macro](https://docs.digitalgenius.com/docs/gorgias-apply-macro.md)
- [Gorgias Snooze Ticket](https://docs.digitalgenius.com/docs/gorgias-snooze-ticket.md)
- [Gorgias Get Voice Calls](https://docs.digitalgenius.com/docs/gorgias-get-voice-calls.md)
- [Gorgias Check if Agent Responded](https://docs.digitalgenius.com/docs/gorgias-check-if-agent-responded.md)
- [Gorgias Advanced Action](https://docs.digitalgenius.com/docs/gorgias-advanced-action.md): Configure the Gorgias Advanced Action module to call Gorgias API endpoints with a path, HTTP method, and optional JSON payload.
- [Gorgias Check and Retrieve Attachments](https://docs.digitalgenius.com/docs/gorgias-check-and-retrieve-attachments.md): Checks the most recent customer message on a Gorgias ticket for files, and returns details of any embedded images or attachments. Use it to pull a customer's uploaded files into a flow.
- [Gorgias Get Ticket and Customer for Voice Call](https://docs.digitalgenius.com/docs/gorgias-get-ticket-and-customer-for-voice-call.md): Finds the most recent Gorgias ticket created for a phone number (within the last 30 seconds) and returns both the ticket and the customer. Use it to link an incoming call to its Gorgias records.
- [Gorgias Create Ticket with Internal Note](https://docs.digitalgenius.com/docs/gorgias-create-ticket-with-internal-note.md): Creates a new Gorgias ticket with an internal note (visible to agents only, not sent to the customer). Use it to log context on a ticket without replying publicly.
- [Gorgias Search Tickets By Tags and Requester](https://docs.digitalgenius.com/docs/gorgias-search-tickets-by-tags-and-requester.md): Finds other Gorgias tickets from the same requester that match given tags, optionally within a recent time window. Use it to find a customer's related tickets.
- [Gorgias Send Facebook or Instagram Reply](https://docs.digitalgenius.com/docs/gorgias-send-facebook-or-instagram-reply.md): Sends a public reply to a Gorgias ticket on a social channel (Facebook or Instagram). Use it to respond to a customer on social media through Gorgias.
- [Gorgias Get Essential Ticket Fields](https://docs.digitalgenius.com/docs/gorgias-get-essential-ticket-fields.md): Retrieves the core fields of a Gorgias ticket without the full message history. Designed for flows that need ticket metadata (status, tags, assignee, channel) without the overhead of loading every conversation message.
- [Gorgias Get Ticket Assignee](https://docs.digitalgenius.com/docs/gorgias-get-ticket-assignee.md): Retrieves the assigned user and team for a Gorgias ticket. Returns the names of whoever is currently responsible for the ticket.
- [Gorgias Get Ticket Tags](https://docs.digitalgenius.com/docs/gorgias-get-ticket-tags.md): Retrieves the tags assigned to a Gorgias ticket and returns them both as full tag objects and as a simple list of tag names.
- [Huboo Cancel Order](https://docs.digitalgenius.com/docs/huboo-cancel-order.md)
- [Huboo Create Order](https://docs.digitalgenius.com/docs/huboo-create-order.md): This action is used to create an order in Huboo.
- [InRetrn Search for Returns by Order Number](https://docs.digitalgenius.com/docs/inretrn-search-for-returns-by-order-number.md)
- [Klaviyo Unsubscribe Customer](https://docs.digitalgenius.com/docs/klaviyo-unsubscribe-customer.md)
- [Klaviyo Fetch Profile By Email](https://docs.digitalgenius.com/docs/klaviyo-fetch-profile-by-email.md)
- [Klaviyo Fetch "Latest Sent Email" Event](https://docs.digitalgenius.com/docs/klaviyo-fetch-latest-sent-email-event.md)
- [Klaviyo Fetch Campaign Content](https://docs.digitalgenius.com/docs/klaviyo-fetch-campaign-content.md)
- [Knowledge Retrieval with ChatGPT](https://docs.digitalgenius.com/docs/knowledge-retrieval-with-chatgpt.md)
- [Kustomer Get Conversation and Related Information](https://docs.digitalgenius.com/docs/kustomer-get-conversation-and-related-information.md)
- [Kustomer Create Ticket](https://docs.digitalgenius.com/docs/kustomer-create-ticket.md): Creates a new ticket within Kustomer. Will optionally create customer accounts if they do not already exist.
- [Kustomer check for attachments (COPY)](https://docs.digitalgenius.com/docs/kustomer-check-for-attachments.md)
- [Kustomer Add/Delete Conversation Tags](https://docs.digitalgenius.com/docs/kustomer-adddelete-conversation-tags.md)
- [Kustomer Get Tags by ID List](https://docs.digitalgenius.com/docs/kustomer-get-tags-by-id-list.md): Get Kustomer Tags from a list of given Tag IDs
- [Kustomer Add Conversation Note](https://docs.digitalgenius.com/docs/kustomer-add-conversation-note.md)
- [Kustomer Update Conversation Priority](https://docs.digitalgenius.com/docs/kustomer-update-conversation-priority.md)
- [Kustomer Update Conversation Status](https://docs.digitalgenius.com/docs/kustomer-update-conversation-status.md)
- [Kustomer Update Conversation Assignee](https://docs.digitalgenius.com/docs/kustomer-update-conversation-assignee.md)
- [Kustomer Update Conversation Custom Field](https://docs.digitalgenius.com/docs/kustomer-update-conversation-custom-field.md)
- [Kustomer Update Conversation Standard Field](https://docs.digitalgenius.com/docs/kustomer-update-conversation-standard-field.md)
- [Kustomer Update Customer Attribute](https://docs.digitalgenius.com/docs/kustomer-update-customer-attribute.md): Uses endpoint here: https://developer.kustomer.com/kustomer-api-docs/reference/updatecustomerattributes
- [Kustomer Send Email Message](https://docs.digitalgenius.com/docs/kustomer-send-email-message.md)
- [Kustomer Get Customer Data](https://docs.digitalgenius.com/docs/kustomer-get-customer-data.md)
- [Kustomer Get Customer Data by Email](https://docs.digitalgenius.com/docs/kustomer-get-customer-data-by-email.md): Uses the Kustomer endpoint here: https://developer.kustomer.com/kustomer-api-docs/reference/getcustomerbyemail
- [Kustomer Get Snippets by Key](https://docs.digitalgenius.com/docs/kustomer-get-snippets-by-key.md): Uses the Kustomer endpoint here: https://developer.kustomer.com/kustomer-api-docs/reference/getsnippets
- [Kustomer Forward Conversation](https://docs.digitalgenius.com/docs/kustomer-forward-conversation.md)
- [Kustomer Send Message V2](https://docs.digitalgenius.com/docs/kustomer-send-message-v2.md)
- [Kustomer Send Message with Attachment](https://docs.digitalgenius.com/docs/kustomer-message-with-attachment.md)
- [Kustomer Get Organisation ID](https://docs.digitalgenius.com/docs/kustomer-get-organisation-id.md)
- [Kustomer Get Agent Availability by Queue ID](https://docs.digitalgenius.com/docs/kustomer-get-agent-availability-by-queue-id.md): Get Agent Availability in Kustomer by Queue ID
- [Filter List](https://docs.digitalgenius.com/docs/filter-list.md): Filter a list of JSON objects based on a comparison applied to one of the fields in each object.
- [Operations with Two Fields From List Items](https://docs.digitalgenius.com/docs/operations-with-two-fields-from-list-items.md): Subtract, multiply, divide or add two fields from a list item and sum/multiply all the values.
- [Sum/Multiply Items in List](https://docs.digitalgenius.com/docs/summultiply-items-in-list.md): Multiplication or addition of list items.
- [Concatenate Multiple Items in List](https://docs.digitalgenius.com/docs/concatenate-multiple-items-in-list.md): Concatenate fields of items in list based on list with path to a fields in object.
- [Concatenate Items in List](https://docs.digitalgenius.com/docs/concatenate-items-in-list.md): Concatenate fields of items in list based on path to a field in object.
- [List Includes](https://docs.digitalgenius.com/docs/list-includes.md): Checks if a list includes a particular value.
- [List Length](https://docs.digitalgenius.com/docs/list-includes-1.md): How many items are in the list.
- [Slice List](https://docs.digitalgenius.com/docs/slice-list.md)
- [Sort List](https://docs.digitalgenius.com/docs/sort-list.md): Sort a list of JSON objects based on specified criteria
- [To List](https://docs.digitalgenius.com/docs/to-list.md): Wraps a single string or number value in a one-item list. Use it when a downstream step expects a list but you only have a scalar value.
- [Loop Get Subscription from Shopify Customer](https://docs.digitalgenius.com/docs/loop-get-subscription-from-shopify-customer.md): Returns Subscriptions for a Shopify Customer ID
- [Loop Get Subscription Details](https://docs.digitalgenius.com/docs/loop-get-subscription-details.md): Returns Subscription Details
- [Loop Cancel Subscription](https://docs.digitalgenius.com/docs/loop-cancel-subscription.md): Cancels a Loop Subscription
- [Loop Send Login Link](https://docs.digitalgenius.com/docs/loop-send-login-link.md): Sned login link to customer email
- [Loop Returns](https://docs.digitalgenius.com/docs/loop-returns.md)
- [Loop Returns Create Allowlist Entry](https://docs.digitalgenius.com/docs/loop-returns-create-allowlist-entry.md)
- [Loop Returns Get Return](https://docs.digitalgenius.com/docs/loop-returns-get-return.md): Get a return from Loop based on specified identifier
- [Loop Returns Create Return](https://docs.digitalgenius.com/docs/loop-returns-create-return.md): Creates a return in Loop for an existing order, running Loop's full multi-step return flow in a single action.
- [LoyaltyLion Get Customer By Email](https://docs.digitalgenius.com/docs/loyalty-lion-get-customer-by-email.md): Gets the customer corresponding to the provided email address
- [LoyaltyLion Award Points](https://docs.digitalgenius.com/docs/loyaltylion-award-points.md): Award Points
- [Magento 1](https://docs.digitalgenius.com/docs/magento.md)
- [Magento Find Orders](https://docs.digitalgenius.com/docs/magento-find-orders.md): Looks for orders based on the email address.
- [Magento Get Order by Order ID (SOAP v1)](https://docs.digitalgenius.com/docs/magento-get-order-by-order-id-soap-v1.md): Find Order by Order ID
- [Magento Get Orders by Email (SOAP v1)](https://docs.digitalgenius.com/docs/magento-get-orders-by-email-soap-v1.md): Find orders by email.
- [Magento(SOAP v1) Search for Order by Email V2](https://docs.digitalgenius.com/docs/magento-soap-v1-search-for-order-by-email-v2.md): Looks up a customer's most recent order in a Magento store using their email address, returning the full order details along with any shipments. Use it in order tracking, returns or refund flows when the customer is identified by email.
- [Magento(SOAP v1) Search for Order by Increment ID V2](https://docs.digitalgenius.com/docs/magento-soap-v1-search-for-order-by-increment-id-v2.md): Looks up a specific order in a Magento store by its increment ID (the order number the customer sees), returning the full order details along with any shipments. Use it when the customer or flow already has the order number.
- [Magento 2](https://docs.digitalgenius.com/docs/magento-2.md)
- [Magento2 Search for Orders by Email](https://docs.digitalgenius.com/docs/magento2-search-for-orders-by-email.md)
- [Magento2 Search for Orders by Order #](https://docs.digitalgenius.com/docs/magento2-search-for-orders-by-order.md)
- [Magento2 Search for Invoice by Order ID](https://docs.digitalgenius.com/docs/magento2-search-for-invoice-by-order-id.md): Search for Invoice by Order ID - mainly used to find invoice id for refunds
- [Monta Search for Order by Order Number](https://docs.digitalgenius.com/docs/monta-search-for-order-by-order-number.md)
- [Narvar](https://docs.digitalgenius.com/docs/narvar.md)
- [Narvar Get Order by Order Number](https://docs.digitalgenius.com/docs/narvar-get-order-by-order-number.md)
- [NetSuite](https://docs.digitalgenius.com/docs/netsuite.md)
- [NetSuite Get Sales Order by Order Number](https://docs.digitalgenius.com/docs/netsuite-get-sales-order-by-order-number.md)
- [NetSuite Update Order Field](https://docs.digitalgenius.com/docs/netsuite-update-order-field.md): Update a NetSuite Order Field via Order ID, Field Name, Field Value
- [NetSuite SuiteQL Query](https://docs.digitalgenius.com/docs/netsuite-suiteql-query.md)
- [OIL](https://docs.digitalgenius.com/docs/oil.md)
- [OIL Search For Order by Order Number](https://docs.digitalgenius.com/docs/oil-search-for-order-by-order-number.md): Find orders by Order Number
- [OIL Search For Order by Email](https://docs.digitalgenius.com/docs/oil-search-for-order-by-email.md): Find orders by Order Number
- [OIL Search For Shipment by Order Number](https://docs.digitalgenius.com/docs/oil-search-for-shipment-by-order-number.md): Find shipments via Order Number
- [Omnium Get Order](https://docs.digitalgenius.com/docs/omnium-get-order.md): Fetches a specific order from Omnium and breaks out the most useful details, including customer information and shipment tracking. Use it in order tracking, returns and customer service flows for stores running on Omnium.
- [Oracle Get Incident](https://docs.digitalgenius.com/docs/oracle-get-incident.md)
- [Oracle Get Working Hours](https://docs.digitalgenius.com/docs/oracle-get-working-hours.md): Retrieves the configured chat operating hours from an Oracle RightNow instance via their SOAP API. This action returns the operating hours intervals for each day of the week, along with status indicators for current operating hours and holiday periods.
- [Oracle Create Incident](https://docs.digitalgenius.com/docs/oracle-create-incident.md): Creates a new incident in Oracle Service Cloud through their REST API. This action handles contact creation/lookup and creates an incident with optional queue assignment, status, and disposition settings. It then updates the incident with the provided description as a private thread note.
- [Oracle Search and Create Contact](https://docs.digitalgenius.com/docs/oracle-search-and-create-contact.md): Creates or retrieves a contact in Oracle Service Cloud through their REST API. This action handles contact creation/lookup functionality, which is essential for live handover integration where an agent needs customer information before initiating connection.
- [Oracle Get Incident Attachments](https://docs.digitalgenius.com/docs/oracle-get-attachments-from-incident.md): Get Attachments from Oracle incident
- [Oracle Update Custom Field](https://docs.digitalgenius.com/docs/oracle-update-custom-field.md)
- [Oracle Retrieve Incident Text Description](https://docs.digitalgenius.com/docs/oracle-retrieve-incident-text-description.md)
- [Oracle Update Incident Disposition](https://docs.digitalgenius.com/docs/oracle-update-incident-disposition.md)
- [Oracle ROQL](https://docs.digitalgenius.com/docs/oracle-roql.md)
- [Oracle Create Message](https://docs.digitalgenius.com/docs/oracle-create-message.md)
- [Oracle Update Standard Field](https://docs.digitalgenius.com/docs/oracle-update-standard-field.md)
- [Oracle Update Incident Status](https://docs.digitalgenius.com/docs/oracle-update-incident-status.md)
- [Parcel Lab Search for Order by Order#](https://docs.digitalgenius.com/docs/parcel-lab-search-for-order-by-order.md)
- [Parcel Lab Search for Order by Email](https://docs.digitalgenius.com/docs/parcel-lab-search-for-order-by-email.md)
- [Parcel Lab Get Checkpoints by Order Number](https://docs.digitalgenius.com/docs/parcel-lab-get-checkpoints-by-order-num.md)
- [📦 ProStarParcel Shipping Label Upload](https://docs.digitalgenius.com/docs/prostarparcel-shipping-label-upload.md)
- [Recharge Get Address](https://docs.digitalgenius.com/docs/recharge-get-address.md): Gets the information about an address based from an address id
- [Recharge Get One-Time Orders](https://docs.digitalgenius.com/docs/recharge-get-onetime-orders.md): Used to get one-time order information from Recharge
- [Recharge Delete One-Time Order](https://docs.digitalgenius.com/docs/recharge-delete-onetime-order.md): Used to delete/cancel an one-time order from Recharge
- [Recharge Update Address](https://docs.digitalgenius.com/docs/recharge-update-address.md): Used to update a selected number of attributes of an address in recharge.
- [Recharge Get Orders](https://docs.digitalgenius.com/docs/recharge-get-orders.md)
- [Recharge Change Subscription Next Charge Date](https://docs.digitalgenius.com/docs/recharge-change-subscription-next-charge-date.md)
- [Recharge Get Customer By Email](https://docs.digitalgenius.com/docs/recharge-get-customer-by-email.md)
- [Recharge Update Subscription Quantity](https://docs.digitalgenius.com/docs/recharge-update-subscription-quantity.md)
- [Recharge Update Subscription Frequency](https://docs.digitalgenius.com/docs/recharge-update-subscription-frequency.md)
- [Recharge Apply Discount on Charge](https://docs.digitalgenius.com/docs/recharge-apply-discount-on-charge.md)
- [Recharge Skip a Charge](https://docs.digitalgenius.com/docs/recharge-skip-a-charge.md)
- [Recharge Get Charges](https://docs.digitalgenius.com/docs/recharge-get-charges.md)
- [Recharge Apply Discount on Address](https://docs.digitalgenius.com/docs/recharge-apply-discount-on-address.md): Applies a discount at the Address level in Recharge
- [Recharge Apply Subscription to Address](https://docs.digitalgenius.com/docs/recharge-apply-subscription-to-address.md): Applies a discount to a Recharge address, so it carries over to the subscriptions billed to that address. Use it in retention or goodwill flows to give a subscriber a recurring discount.
- [Recharge Cancel Subscription](https://docs.digitalgenius.com/docs/recharge-cancel-subscription.md): Cancels a Recharge subscription by its ID, recording a cancellation reason. Use it in subscription cancellation flows when a customer asks to stop a subscription.
- [Recharge Get Subscriptions By Email](https://docs.digitalgenius.com/docs/recharge-get-subscriptions-by-email.md): Looks up a Recharge customer by email and returns their subscriptions. Use it to find a subscriber's active subscriptions before showing, updating or cancelling them.
- [Recurly Update Address](https://docs.digitalgenius.com/docs/recurly-update-address.md): Update the address details for a Recurly subscription and return the updated address data.
- [Recurly Get Orders](https://docs.digitalgenius.com/docs/recurly-get-orders.md): Retrieve Recurly orders by a supported search field with optional status, limit, and deleted-line filters.
- [Recurly Get Customer By Email](https://docs.digitalgenius.com/docs/recurly-get-customer-by-email.md): Retrieve a customer from Recurly by email address and return the customer data for use in your Floww.
- [Recurly Get Subscriptions By Email](https://docs.digitalgenius.com/docs/recurly-get-subscriptions-by-email.md): Retrieve a customer's Recurly subscriptions by email address for use in your Flow.
- [Recurly Cancel Subscription](https://docs.digitalgenius.com/docs/recurly-cancel-subscription.md): Cancel a Recurly subscription by subscription ID and record whether the cancellation succeeded.
- [Recurly Change Subscription Next Charge Date](https://docs.digitalgenius.com/docs/recurly-change-subscription-next-charge-date.md): Update the next delivery date and next billing date for a Recurly subscription and return the updated subscription data.
- [ReturnGO](https://docs.digitalgenius.com/docs/returngo.md): ReturnGO is an AI-driven returns management platform designed to help eCommerce businesses
- [ReturnGO Search for Return](https://docs.digitalgenius.com/docs/returngo-search-for-return.md): Searches for return using either order number or RMA ID
- [Reveni Get Return by Order Number](https://docs.digitalgenius.com/docs/reveni-get-return-by-order-number.md): Find Reveni returns by Order Number
- [Reveni Get Return Label](https://docs.digitalgenius.com/docs/reveni-get-return-label.md): Reveni get return label
- [RevenueCat Search for User Subscriptions](https://docs.digitalgenius.com/docs/revenuecat-search-for-user-subscriptions.md)
- [AWS S3 Bucket Upload File](https://docs.digitalgenius.com/docs/aws-s3-bucket-upload-file.md)
- [Scayle](https://docs.digitalgenius.com/docs/scayle.md)
- [Scayle Get Order by ID](https://docs.digitalgenius.com/docs/scayle-get-order-by-id.md): Get Order by ID using Scayle Admin API
- [Scayle List Orders with Filters](https://docs.digitalgenius.com/docs/scayle-list-orders-with-filters.md): List Orders with Filters using Scayle Admin API
- [Scayle List Customers with Filters](https://docs.digitalgenius.com/docs/scayle-list-customers-with-filters.md): List Customers with Filters using Scayle Admin API
- [Shipstation](https://docs.digitalgenius.com/docs/shipstation-1.md)
- [Shipstation Order Status](https://docs.digitalgenius.com/docs/shipstation-order-status.md): Get order information from shipstation by order number
- [Shipstation Hold Order](https://docs.digitalgenius.com/docs/shipstation-hold-order.md): This action holds an order in Shipstation.
- [Shipstation Update Order Status](https://docs.digitalgenius.com/docs/shipstation-update-order-status.md): Updates the status of an existing ShipStation order. Use it to move an order to a new status, for example to mark or cancel it.
- [ShipStation Return Label](https://docs.digitalgenius.com/docs/shipstation-return-label.md): Create a return label via ShipStation
- [ShipStation Update Gift Message](https://docs.digitalgenius.com/docs/shipstation-update-gift-message.md): Sets or updates the gift message on a ShipStation order. Use it when a flow needs to add a personalised note to a gift order.
- [ShipStation Add Tag](https://docs.digitalgenius.com/docs/shipstation-add-tag.md): Adds a tag to an existing ShipStation order. Use it to flag orders in ShipStation, for example to trigger a downstream warehouse process.
- [Shopify](https://docs.digitalgenius.com/docs/shopify.md)
- [Shopify - Add A New Connection](https://docs.digitalgenius.com/docs/shopify-add-new-store.md): Step by step guide explaining how to add a new Shopify store on your DG dashboard
- [Checks Tags on Shopify Order Lines](https://docs.digitalgenius.com/docs/checks-tags-on-shopify-order-lines.md): Checks if all order lines contain a specific tag.
- [Shopify Find Orders](https://docs.digitalgenius.com/docs/shopify-find-orders.md): Looks for orders based on email address.
- [Shopify Check Order Refund](https://docs.digitalgenius.com/docs/shopify-check-order-refund.md): Checks if the order was refunded.
- [Shopify Search for Orders Basic Info by Email](https://docs.digitalgenius.com/docs/shopify-search-for-orders-basic-info-by-email.md): Search for orders' basic information by customer email address
- [Shopify Check Order Tags](https://docs.digitalgenius.com/docs/shopify-check-order-tags.md): Checks if order tags contain a specific tag.
- [Shopify Cancel Order](https://docs.digitalgenius.com/docs/shopify-cancel-order.md)
- [Shopify Add Tags To Order](https://docs.digitalgenius.com/docs/shopify-add-tags-to-order.md)
- [Shopify Add Tags To Customer](https://docs.digitalgenius.com/docs/shopify-add-tags-to-customer.md)
- [Shopify Add or Replace Customer Note](https://docs.digitalgenius.com/docs/shopify-add-or-replace-customer-note.md)
- [Shopify Search for Order by Email](https://docs.digitalgenius.com/docs/shopify-search-for-order-by-email.md): Search for the latest order based on the customer email address
- [Shopify Full Refund With Any Token](https://docs.digitalgenius.com/docs/shopify-full-refund-with-any-token.md)
- [Shopify Create Draft Order](https://docs.digitalgenius.com/docs/shopify-create-draft-order.md): Uses Shopify endpoint here: https://shopify.dev/docs/api/admin-rest/2024-01/resources/draftorder
- [Shopify Issue Gift Card](https://docs.digitalgenius.com/docs/shopify-issue-gift-card.md): Uses Shopify endpoint here: https://shopify.dev/docs/api/admin-rest/2024-01/resources/gift-card
- [Shopify Send Draft Order Invoice](https://docs.digitalgenius.com/docs/shopify-send-draft-order-invoice.md)
- [Shopify Refund Order with Note](https://docs.digitalgenius.com/docs/shopify-refund-order-with-note.md)
- [Shopify Get Order Metafields](https://docs.digitalgenius.com/docs/shopify-get-order-metafields.md)
- [Shopify Get Customer By Id](https://docs.digitalgenius.com/docs/shopify-get-customer-by-id.md)
- [Shopify Get Product By Id](https://docs.digitalgenius.com/docs/shopify-get-product-by-id.md)
- [Shopify Create Replacement Order](https://docs.digitalgenius.com/docs/shopify-create-replacement-order.md)
- [Shopify Create Replacement Order v3](https://docs.digitalgenius.com/docs/shopify-create-replacement-order-v3.md)
- [Shopify Refund Order Line Items and Shipping Fee v2](https://docs.digitalgenius.com/docs/shopify-refund-items-v2.md)
- [Shopify Get Inventory Level by Location](https://docs.digitalgenius.com/docs/shopify-get-inventory-level.md): Get inventory level based on the inventory item and location
- [Shopify Generate Discount Code](https://docs.digitalgenius.com/docs/shopify-generate-discount-code.md)
- [Shopify Order Utils](https://docs.digitalgenius.com/docs/shopify-order-utils.md): Get inventory level based on the inventory itemTransform order data for sharing it with customers and location
- [Shopify Get Order Inventory Level](https://docs.digitalgenius.com/docs/shopify-get-order-inventory-level.md): Get order inventory
- [Shopify Get Line Item Inventory Level](https://docs.digitalgenius.com/docs/shopify-get-line-item-inventory-level.md): Get line item inventory
- [Shopify Replace Item](https://docs.digitalgenius.com/docs/shopify-replace-item.md): Get line item inventory
- [Shopify Update Order Shipping Address](https://docs.digitalgenius.com/docs/shopify-update-order-shipping-address.md): Update order shipping address
- [Shopify Update Default Address to New Address](https://docs.digitalgenius.com/docs/shopify-update-default-address-to-new-address.md): Updates the customer's default address to a new address
- [Shopify Get Inventory Levels by Variant ID](https://docs.digitalgenius.com/docs/shopify-inventory-levels-by-variant-id.md): Get line item inventory
- [Shopify Check if Order Cancellable](https://docs.digitalgenius.com/docs/shopify-check-if-order-cancellable.md): Get order inventory
- [Shopify Check Order Products Tags](https://docs.digitalgenius.com/docs/shopify-check-order-products-tags.md): Get order inventory
- [Shopify Cancel and Refund Order v2](https://docs.digitalgenius.com/docs/shopify-cancel-and-refund-order.md): Get order inventory
- [Shopify Get Inventory Item by Id](https://docs.digitalgenius.com/docs/shopify-get-inventory-item-by-id.md)
- [Shopify Get Products](https://docs.digitalgenius.com/docs/shopify-get-products.md)
- [Shopify Create Price Rule](https://docs.digitalgenius.com/docs/shopify-create-price-rule.md)
- [Shopify Get Price Rule](https://docs.digitalgenius.com/docs/shopify-get-price-rule.md)
- [Shopify Update Price Rule](https://docs.digitalgenius.com/docs/shopify-update-price-rule.md)
- [Shopify Create Discount Code Fixed Amount GraphQL](https://docs.digitalgenius.com/docs/shopify-create-discount-codes-fixed-amount-graphql.md)
- [Shopify Get Product Variant Details by SKU](https://docs.digitalgenius.com/docs/shopify-fetch-product-variant-details-by-sku.md): Fetches product variant details from Shopify using the Admin GraphQL API. This action retrieves details like SKU, inventory, pricing, and more based on the provided SKU.
- [Shopify Close Order](https://docs.digitalgenius.com/docs/shopify-close-order.md): Close/Archive order
- [Shopify Get Product Images](https://docs.digitalgenius.com/docs/shopify-get-product-images.md)
- [Shopify Create Fulfillment](https://docs.digitalgenius.com/docs/shopify-create-fulfillment.md)
- [Shopify Add Order Note](https://docs.digitalgenius.com/docs/shopify-add-order-note.md)
- [Shopify Send User Activation Email](https://docs.digitalgenius.com/docs/shopify-send-user-activation-email.md)
- [Shopify Get Product Image By Id](https://docs.digitalgenius.com/docs/shopify-get-product-image-by-id.md): Retrieves image(s) for a given Shopify product using either direct credentials or saved connection.
- [Shopify Create Customer With Address GraphQL](https://docs.digitalgenius.com/docs/shopify-create-customer-with-address-graphql.md)
- [Shopify Get Customer By Email](https://docs.digitalgenius.com/docs/shopify-get-customer-by-email.md)
- [Shopify Check Order Lines Tags V2](https://docs.digitalgenius.com/docs/shopify-check-order-lines-tags-v2.md)
- [Shopify Check Order Tags (Order Input)](https://docs.digitalgenius.com/docs/shopify-check-order-tags-order-input.md)
- [Shopify Complete Draft Order](https://docs.digitalgenius.com/docs/shopify-complete-draft-order.md)
- [Shopify Create Discount Code](https://docs.digitalgenius.com/docs/shopify-create-discount-code.md)
- [Shopify Find Order by Order Name (oAuth)](https://docs.digitalgenius.com/docs/shopify-find-order-by-order-name.md)
- [Shopify Find Order by Order Number](https://docs.digitalgenius.com/docs/shopify-find-order-by-order-number.md)
- [Shopify Unsubscribe Customer from Email Marketing](https://docs.digitalgenius.com/docs/shopify-customer-unsubscribe-email.md)
- [Shopify Generate Gift Card](https://docs.digitalgenius.com/docs/shopify-generate-gift-card.md)
- [Shopify Get Order Cancellation](https://docs.digitalgenius.com/docs/shopify-get-order-cancellation.md)
- [Shopify Has Customer Bought Item](https://docs.digitalgenius.com/docs/shopify-has-customer-bought-item.md): Checks if a Shopify customer (by email) has purchased a product where a specified line item field matches a given regex pattern, returning the first matching order and a list of all matching orders.
- [Shopify Check Order Specific Tag](https://docs.digitalgenius.com/docs/shopify-check-order-specific-tag.md)
- [Shopify Retrieve Product Details](https://docs.digitalgenius.com/docs/shopify-retrieve-product-details.md): Retrieves detailed information about a **Shopify product** (and optionally a **product variant**) including **metafields**.
- [Shopify GraphQL](https://docs.digitalgenius.com/docs/shopify-graphql.md): Run any Shopify Admin GraphQL query or mutation
- [Shopify Get Returns](https://docs.digitalgenius.com/docs/shopify-get-returns.md)
- [Shopify Customer Profiler](https://docs.digitalgenius.com/docs/shopify-customer-profiler.md): Builds a configurable customer profile from Shopify, covering identity, value segmentation, shopping behaviour, risk signals and financials. Use it to understand a shopper before deciding how to handle their ticket.
- [Shopify Refund/Generate Gift Card for Line Items (v3)](https://docs.digitalgenius.com/docs/shopify-refund-generate-gift-card-for-line-items-v3.md): Refunds chosen line items on a Shopify order, or issues a gift card instead, with built-in fraud and rate-limit safety checks. Use it to automate refunds while keeping abuse under control.
- [Shopify Refund Shipping Fee](https://docs.digitalgenius.com/docs/shopify-refund-shipping-fee.md): Refunds the shipping fee on a Shopify order, in full or in part based on selected line items. Use it when only some items were delayed in a split shipment.
- [Shopify Get User by User ID](https://docs.digitalgenius.com/docs/shopify-get-user-by-user-id.md): Retrieves a customer record from Shopify by their numeric customer ID. Returns the full customer object including name, email, addresses and order history metadata.
- [Shopify Refund Order](https://docs.digitalgenius.com/docs/shopify-refund-order.md): Refunds a Shopify order in full or partially by monetary amount. Looks up the order by its visible order number (e.g. #1001), calculates the refund and processes it.
- [Shopify Refund Order Item With Note](https://docs.digitalgenius.com/docs/shopify-refund-order-item-with-note.md): Refunds a specific line item from a Shopify order and attaches a note to the refund record. Like the basic refund action, it works by monetary amount rather than structured line-item refund.
- [Shopify Refund Order Line Items and Shipping Fee](https://docs.digitalgenius.com/docs/shopify-refund-order-line-items-and-shipping-fee.md): Advanced refund action that refunds specific line items together with a proportional share of the shipping fee. Includes safety checks, duplicate protection and a soft-launch mode for testing.
- [Yofi Get Customer Data](https://docs.digitalgenius.com/docs/yofi-get-customer-data.md)
- [Happy Returns Get Returns](https://docs.digitalgenius.com/docs/happy-returns-get-returns-1.md): Get return details from Happy Returns by order number or email address. At least one of Order Number or Email Address must be provided.
- [Corso List Shipping Claims](https://docs.digitalgenius.com/docs/corso-list-shipping-claims.md): Returns a list of shipping claims from Corso based on Source Order ID.
- [Corso List Orders](https://docs.digitalgenius.com/docs/corso-list-orders.md): Retrieve a single Corso order by source order ID, including formatted line items for creating a shipping claim.
- [Corso Create Shipping Claim](https://docs.digitalgenius.com/docs/corso-create-shipping-claim.md): Create a shipping claim in Corso for a specific order, including line items, claim reason, optional notes, and customer notification settings.
- [Stay.ai Get Subscriptions By Email](https://docs.digitalgenius.com/docs/stayai-get-subscriptions-by-email.md)
- [Stay.ai Cancel Subscription](https://docs.digitalgenius.com/docs/stayai-cancel-subscription.md)
- [Stay.ai Change Address](https://docs.digitalgenius.com/docs/stayai-change-address.md)
- [Stay.ai Generate Portal Link](https://docs.digitalgenius.com/docs/stayai-generate-portal-link.md): Generates a link that takes the customer directly to their subscription portal
- [Stay.ai Skip Subscription](https://docs.digitalgenius.com/docs/stayai-skip-subscription.md)
- [Stay.ai Pause Subscription](https://docs.digitalgenius.com/docs/stayai-pause-subscription.md)
- [Stay.ai Unpause Subscription](https://docs.digitalgenius.com/docs/stayai-unpause-subscription.md)
- [Stay.ai Reactivate Cancelled Subscription](https://docs.digitalgenius.com/docs/stayai-reactivate-cancelled-subscription.md)
- [Stay.ai Swap Product In Subscription](https://docs.digitalgenius.com/docs/stayai-swap-product-in-subscription.md)
- [Slice Text](https://docs.digitalgenius.com/docs/slice-text.md): Get a part of text (slice) specifying start and end positions of the slice
- [Levenshtein String Matching Percentile](https://docs.digitalgenius.com/docs/levenshtein-percentile-match.md): Find the best match for a string from a list of items using Levenshtein distance and a minimum similarity percentage.
- [Sanitize String](https://docs.digitalgenius.com/docs/sanitize-string.md): Sanitize a string input.
- [JSON Stringify](https://docs.digitalgenius.com/docs/json-stringify.md)
- [String Operation](https://docs.digitalgenius.com/docs/string-operation.md): Given a string, return the result of the selected operation.
- [Base64 Encode Text](https://docs.digitalgenius.com/docs/base64-encode-text.md)
- [URL Encode Text](https://docs.digitalgenius.com/docs/url-encode-text.md)
- [Image URL to Base64](https://docs.digitalgenius.com/docs/image-url-to-base64.md)
- [Image URL to Base64 with compression](https://docs.digitalgenius.com/docs/image-url-to-base64-with-compression.md)
- [Seperate JSON into List](https://docs.digitalgenius.com/docs/seperate-json-into-list.md)
- [Replace String Based On Boolean](https://docs.digitalgenius.com/docs/util-replace-string-based-on-boolean.md): Replaces a string if the boolean condition is true, else it will output the original string.
- [Fernet Decryption](https://docs.digitalgenius.com/docs/fernet-decryption.md)
- [Replace Substring](https://docs.digitalgenius.com/docs/replace-substring.md): Replaces text in a string that matches a pattern. Use it to clean up or reformat text values inside a flow.
- [Replace Substring V2](https://docs.digitalgenius.com/docs/replace-substring-v2.md): Replaces text matching a pattern, with the added ability to replace matches with an empty string. Use it when you also need to strip text out entirely.
- [Replace a Value in a JSON Object](https://docs.digitalgenius.com/docs/replace-a-value-in-a-json-object.md): Sets a value at a given path inside a JSON object. Use it to update one field of a structured object without rebuilding the whole thing.
- [Regex Python RE Replacement](https://docs.digitalgenius.com/docs/regex-python-re-replacement.md): A port of the Python RE library to replace text
- [Regex Substition](https://docs.digitalgenius.com/docs/regex-substition.md): substitutes pattern in text
- [Stripe Search for User by Email](https://docs.digitalgenius.com/docs/stripe-search-for-user-by-email.md)
- [Stripe Search for User by Subscriptions](https://docs.digitalgenius.com/docs/stripe-search-for-user-by-subscriptions.md)
- [Stripe Refund Subscriptions](https://docs.digitalgenius.com/docs/stripe-refund-subscriptions.md)
- [Stripe Cancel Subscriptions](https://docs.digitalgenius.com/docs/stripe-cancel-subscriptions.md)
- [Sugar Get Case Data](https://docs.digitalgenius.com/docs/sugar-get-case-data.md)
- [Sugar Update Case Field](https://docs.digitalgenius.com/docs/sugar-update-case-data.md)
- [Sugar Add Case Note](https://docs.digitalgenius.com/docs/sugar-add-case-note.md)
- [Sugar Get Contact Data](https://docs.digitalgenius.com/docs/sugar-get-contact-data.md)
- [Sunshine Conversations](https://docs.digitalgenius.com/docs/sunshine-conversations.md): OAuth integration with Sunshine Conversations
- [SunCo Chat Handover](https://docs.digitalgenius.com/docs/sunco-chat-handover.md)
- [SunCo Send Structured Chat Message (Buttons)](https://docs.digitalgenius.com/docs/sunco-send-structured-chat-message-buttons.md)
- [SunCo Send Chat Message](https://docs.digitalgenius.com/docs/sunco-send-chat-message.md)
- [Swap Get Returns by Email](https://docs.digitalgenius.com/docs/swap-get-returns-by-email.md)
- [Swap Get Returns by Order Number](https://docs.digitalgenius.com/docs/swap-get-returns-by-order-number.md)
- [Swap Get Returns](https://docs.digitalgenius.com/docs/swap-get-returns.md): This action is used to retrieve a list of returns in Swap.
- [Swap Get Returns by RMA](https://docs.digitalgenius.com/docs/swap-get-returns-by-rma.md)
- [Webshipper Search for Order](https://docs.digitalgenius.com/docs/webshipper-search-for-order.md)
- [Webshipper Get Shipment](https://docs.digitalgenius.com/docs/webshipper-get-shipment.md): Retrieves shipment details from Webshipper for an order. Use it to look up label and carrier information for a Webshipper order.
- [Whiplash V2 Generate Access Token](https://docs.digitalgenius.com/docs/whiplash-v2-generate-access-token.md)
- [Whiplash V2 Perform Action on Order](https://docs.digitalgenius.com/docs/whiplash-v2-perform-action-on-order.md)
- [Whiplash V2 Search for Orders](https://docs.digitalgenius.com/docs/whiplash-v2-search-for-orders.md)
- [Whiplash V2 Change Shipping Address](https://docs.digitalgenius.com/docs/whiplash-v2-change-shipping-address.md)
- [WooCommerce Find Orders by Email](https://docs.digitalgenius.com/docs/woocommerce-find-orders-by-email.md): Find orders by email.
- [WooCommerce Find Order by Order Number](https://docs.digitalgenius.com/docs/woocommerce-find-order-by-order-number.md): Find order by order number.
- [Zendesk](https://docs.digitalgenius.com/docs/zendesk.md): use these Flow Actions to automatically retrieve and update Zendesk tickets and users
- [Zendesk has an Attachment](https://docs.digitalgenius.com/docs/zendesk-has-an-attachment.md): Checks whether a Zendesk ticket has any file attachments. Returns a simple boolean result for use in flow branching.
- [Zendesk get Ticket Subject](https://docs.digitalgenius.com/docs/zendesk-get-ticket-subject.md): Get Zendesk ticket subject.
- [Zendesk get Ticket Requester & Submitter Emails](https://docs.digitalgenius.com/docs/zendesk-get-ticket-requester-submitter-emails.md): Get Zendesk ticket requester and submitter emails.
- [Zendesk API Search And Merge Tickets](https://docs.digitalgenius.com/docs/zendesk-api-search-and-merge-tickets.md): https://developer.zendesk.com/rest_api/docs/support/tickets#merge-tickets-into-target-ticket
- [Zendesk - Search And Merge Tickets](https://docs.digitalgenius.com/docs/zendesk-search-and-merge-tickets.md): https://developer.zendesk.com/rest_api/docs/support/tickets#merge-tickets-into-target-ticket
- [Extract Zendesk Custom Field](https://docs.digitalgenius.com/docs/extract-zendesk-custom-field.md): Extracts a custom field from Zendesk ticket object
- [Zendesk—Create Side Conversation](https://docs.digitalgenius.com/docs/zendeskcreate-side-conversation.md): https://developer.zendesk.com/rest_api/docs/support/side_conversation#create-side-conversation
- [Zendesk Merge Tickets](https://docs.digitalgenius.com/docs/zendesk-merge-tickets.md): https://developer.zendesk.com/rest_api/docs/support/tickets#merge-tickets-into-target-ticket
- [Zendesk Delayed Tickets Batch Action](https://docs.digitalgenius.com/docs/zendesk-delayed-tickets-batch-action.md): This action is used to fetch a batch of tickets and start a flow execution for each ticket. Only tickets older than the time delay specified will be downloaded. Tickets are fetched only if they are older than the time delay and unit specified. Any tickets that already passed through this batch action will be marked with a tag to prevent duplicate executions.
- [Update Zendesk Tags](https://docs.digitalgenius.com/docs/update-zendesk-tags.md): This action is used to update multiple Zendesk tickets and respective tags with a guarantee of the operation success or failure. The action can be used to add or remove tags depending on the mode selected.
- [Zendesk Has Embedded Image](https://docs.digitalgenius.com/docs/zendesk-has-embedded-image.md): Checks whether a Zendesk ticket has an embedded image.
- [Zendesk Get User Fields](https://docs.digitalgenius.com/docs/zendesk-get-user-fields.md): Gets the standard user fields based on user ID.
- [Zendesk Get Custom User Field](https://docs.digitalgenius.com/docs/zendesk-get-custom-user-field.md): Gets a custom user fields based on user id and field name.
- [Zendesk Search Contact by Phone](https://docs.digitalgenius.com/docs/zendesk-search-users-by-phone-and-create-contact.md): Search for Zendesk contacts by phone number and optionally create a new contact if none is found.
- [Zendesk Get Group ID](https://docs.digitalgenius.com/docs/zendesk-get-group-id.md): Fetches the group ID of a Zendesk ticket.
- [Zendesk Get Form ID](https://docs.digitalgenius.com/docs/zendesk-get-form-id.md): Fetches the form ID of a Zendesk ticket.
- [Zendesk Get Custom Field](https://docs.digitalgenius.com/docs/zendesk-get-custom-field.md): Gets the value of a custom field on Zendesk ticket.
- [Zendesk Get Brand](https://docs.digitalgenius.com/docs/zendesk-get-brand.md): Fetches the brand of a Zendesk ticket.
- [Zendesk Update Ticket Due Date](https://docs.digitalgenius.com/docs/zendesk-update-ticket-due-date.md): Updates due date for tickets with type task.
- [Zendesk change Ticket Requester by Email](https://docs.digitalgenius.com/docs/zendesk-change-ticket-requester-by-email.md): Change Zendesk ticket requester by email.
- [Zendesk Create Intent Ticket Field](https://docs.digitalgenius.com/docs/zendesk-create-intent-ticket-field.md): Create a Zendesk drop-down ticket field with all DG intents.
- [Zendesk Create Intent Ticket Field](https://docs.digitalgenius.com/docs/zendesk-create-intent-ticket-field-1.md): Create a Zendesk drop-down ticket field with all DG intents.
- [Update Zendesk DG Intent Ticket Field](https://docs.digitalgenius.com/docs/update-zendesk-dg-intent-ticket-field.md): Updates DG intent field on Zendesk.
- [Zendesk Update Field](https://docs.digitalgenius.com/docs/zendesk-update-field.md): Updates a field on a Zendesk ticket.
- [Handover Zendesk Conversation Chat](https://docs.digitalgenius.com/docs/handover-zendesk-conversation-chat.md): Handover a Zendesk Conversations chat.
- [Add Zendesk Conversation Chat Tags](https://docs.digitalgenius.com/docs/add-zendesk-conversation-chat-tags.md): Add tags to a Zendesk Conversations chat
- [Zendesk Get Ticket Fields](https://docs.digitalgenius.com/docs/zendesk-get-ticket-fields.md): Fetches a Zendesk ticket with all fields.
- [Zendesk Get Agent Availability](https://docs.digitalgenius.com/docs/zendesk-get-agent-availability.md): Retrieves agent availability in Zendesk
- [Zendesk Retrieve User and Assign](https://docs.digitalgenius.com/docs/zendesk-retrieve-user-and-assign.md): Zendesk Retrieve User and Assign to a given Ticket ID.
- [Zendesk Search](https://docs.digitalgenius.com/docs/zendesk-search.md): Searches through Zendesk records based on a query supplied.
- [Zendesk Check Ticket Tags](https://docs.digitalgenius.com/docs/zendesk-check-ticket-tags.md)
- [Send Zendesk Chat Conversations Structured Message](https://docs.digitalgenius.com/docs/send-zendesk-chat-conversations-structured-message.md): All five types of Zendesk Chat structured messages are supported.
- [Send Zendesk Chat Conversations Message](https://docs.digitalgenius.com/docs/send-zendesk-chat-conversations-message.md): Callback for Zendesk Chat Conversation through our agent implementation.
- [Zendesk Send Attachment](https://docs.digitalgenius.com/docs/zendesk-send-attachment.md): Sends a Zendesk attachment with comment to a given zendesk ticket
- [Zendesk Batch Attachments](https://docs.digitalgenius.com/docs/zendesk-batch-attachments.md): Action for adding multiple URL-based attachments to a Zendesk ticket as a non-public comment.
- [Zendesk Apply Macro](https://docs.digitalgenius.com/docs/zendesk-apply-macro.md): Applies a zendesk macro to a given zendesk ticket.
- [Zendesk Update Standard Field](https://docs.digitalgenius.com/docs/zendesk-update-standard-field.md)
- [Zendesk Get Ticket Last Responder Email](https://docs.digitalgenius.com/docs/zendesk-get-ticket-last-responder-email.md)
- [Zendesk Check for Embedded Images in Comments](https://docs.digitalgenius.com/docs/zendesk-get-embedded-images-from-comments.md)
- [Zendesk Get WhatsApp Messages](https://docs.digitalgenius.com/docs/zendesk-get-whatsapp-messages.md): This function extracts the first message from a WhatsApp chat transcript within an array (list) of Zendesk comment objects. The message is identified by the initial timestamp in the plain_body of the transcript. If no chat transcript is found, the function returns success: false.
- [Zendesk Update Form](https://docs.digitalgenius.com/docs/zendesk-update-form.md): Update a form on a zendesk ticket
- [Zendesk Update Field](https://docs.digitalgenius.com/docs/zendesk-update-field-1.md): Updates field on Zendesk
- [Zendesk Get Agents in Group](https://docs.digitalgenius.com/docs/zendesk-get-agents-in-group.md): Retrieve all agents in a group, by group ID
- [Bulk Update Zendesk Fields](https://docs.digitalgenius.com/docs/bulk-update-zendesk-fields.md)
- [Zendesk Add Tags](https://docs.digitalgenius.com/docs/zendesk-add-tags.md)
- [Zendesk Change Ticket Requester](https://docs.digitalgenius.com/docs/zendesk-change-ticket-requester.md)
- [Zendesk Assign Ticket](https://docs.digitalgenius.com/docs/zendesk-assign-ticket.md)
- [Zendesk Make Comment Private](https://docs.digitalgenius.com/docs/zendesk-make-comment-private.md)
- [Zendesk Get Ticket Comments](https://docs.digitalgenius.com/docs/zendesk-get-ticket-comments.md)
- [Zendesk Get Ticket Conversation Log](https://docs.digitalgenius.com/docs/zendesk-get-ticket-conversation-log.md)
- [Zendesk Create Ticket with Phone Number](https://docs.digitalgenius.com/docs/zendesk-create-ticket-with-phone-number.md): Creates a Zendesk ticket using the requester's email, phone number, or both. Use it for voice or SMS flows where the customer may only have a phone number.
- [Zendesk Check Business Hours](https://docs.digitalgenius.com/docs/zendesk-check-business-hours.md): Checks whether a Zendesk business-hours schedule is open right now. Use it to route or message customers differently inside or outside office hours.
- [Zendesk Delete Ticket](https://docs.digitalgenius.com/docs/zendesk-delete-ticket.md): Permanently deletes a Zendesk ticket by its ID. This action cannot be undone.
- [Zendesk Search Tickets](https://docs.digitalgenius.com/docs/zendesk-search-tickets.md): Searches for tickets in Zendesk using the standard query syntax. Returns matching results and a count. Useful for finding tickets by requester, status, custom fields or any combination of criteria.
- [Zendesk Get Form](https://docs.digitalgenius.com/docs/zendesk-get-form.md): Fetches the ticket form associated with a Zendesk ticket and returns both the form ID and form name. Useful for routing logic based on which form a ticket was submitted through.
- [Zendesk Reply to Side Conversation](https://docs.digitalgenius.com/docs/zendesk-reply-to-side-conversation.md): Sends a reply to an existing side conversation on a Zendesk ticket. Side conversations allow agents to loop in external parties (via email) without the end customer seeing the exchange.
- [Zendesk Chat Handover With Department](https://docs.digitalgenius.com/docs/zendesk-chat-handover-with-department.md): Chat handover to specific department
- [Zendesk Create Callback](https://docs.digitalgenius.com/docs/zendesk-create-callback.md): Creates a callback request in Zendesk Talk.
- [Zendesk Get Group (Name and ID)](https://docs.digitalgenius.com/docs/zendesk-get-group-name-and-id.md): fetches the group ID and name of a Zendesk ticket
- [Zendesk Get Ticket Description](https://docs.digitalgenius.com/docs/zendesk-get-ticket-description.md): Get Zendesk ticket description
- [Zoho Get Ticket Content](https://docs.digitalgenius.com/docs/zoho-get-ticket-content.md): Retrieves the customer's message from a Zoho Desk ticket and returns it cleaned of HTML. Use it to feed the ticket text into later steps of a flow.
- [Zoho Update Custom Ticket Field](https://docs.digitalgenius.com/docs/zoho-update-custom-ticket-field.md): Updates a custom field on a Zoho Desk ticket. Use it to write a value into a ticket's custom field as part of a flow.
- [Zoho Create Ticket Comment](https://docs.digitalgenius.com/docs/zoho-create-ticket-comment.md)
- [Zoho Send Email Reply](https://docs.digitalgenius.com/docs/zoho-send-email-reply.md)
- [Zoho Retrieve Ticket Fields](https://docs.digitalgenius.com/docs/zoho-retrieve-ticket-fields.md)
- [Zoho Generate Access Token](https://docs.digitalgenius.com/docs/zoho-generate-access-token.md)
- [Zoho Add a Resolution Note](https://docs.digitalgenius.com/docs/zoho-add-a-resolution-note.md): Adds a resolution note to a Zoho Desk ticket and optionally notifies the contact. Use it to close out a ticket with a final summary for the customer.
- [Zoho Create Contact](https://docs.digitalgenius.com/docs/zoho-create-contact.md): Creates a new contact in Zoho Desk. Use it when a customer does not yet exist and you need a contact before opening a ticket.
- [Zoho Create Ticket](https://docs.digitalgenius.com/docs/zoho-create-ticket.md): Creates a new ticket in Zoho Desk for an existing contact. Use it to open a support ticket programmatically.
- [Zoho Get Contact By Email](https://docs.digitalgenius.com/docs/zoho-get-contact-by-email.md): Looks up a Zoho Desk contact by email address. Use it to find whether a customer already exists before creating a ticket or contact.
- [Zoho Get User Email](https://docs.digitalgenius.com/docs/zoho-get-user-email.md): Retrieves a Zoho Desk agent's email address and profile details by user ID. Use it when you need the agent's email from their Zoho user ID.
- [Zoho Send Attachment](https://docs.digitalgenius.com/docs/zoho-send-attachment.md): Sends an email reply on a Zoho Desk ticket with a file attachment. Use it to email the customer a document from a flow.
- [Zoho Update Ticket Assignee (Team and User)](https://docs.digitalgenius.com/docs/zoho-update-ticket-assignee-team-and-user.md): Updates the assignee team and agent on a Zoho Desk ticket. Use it to route a ticket to the right team or agent.
- [Zoho Update Ticket Status](https://docs.digitalgenius.com/docs/zoho-update-ticket-status.md): Updates the status of a Zoho Desk ticket. Use it to move a ticket to Open, Closed, or another configured status.
- [Zoho PDF Attachments](https://docs.digitalgenius.com/docs/zoho-pdf-attachments.md): Retrieves all PDF attachments from a Zoho Desk ticket. Use it when a flow needs to download or process PDF files attached to a ticket.
- [Forward Email (SendGrid)](https://docs.digitalgenius.com/docs/forward-email-sendgrid.md)
- [GFS Get Tracking](https://docs.digitalgenius.com/docs/gfs-get-tracking.md)
- [Extensiv Create Authentication Token](https://docs.digitalgenius.com/docs/extensiv-create-authentication-token.md)
- [Extensiv Get Order By Field](https://docs.digitalgenius.com/docs/extensiv-get-order-by-field.md): Retrieves an order from the WMS API by a given field and value.
- [Flexport Get Order by External ID](https://docs.digitalgenius.com/docs/flexport-get-order-by-external-id.md): This action is used to retrieve an order from Flexport for a specified external ID (order number)
- [Landmark Global Track Order](https://docs.digitalgenius.com/docs/landmark-global-track-order.md)
- [Channel Advisor Search for Order by Order ID](https://docs.digitalgenius.com/docs/channel-advisor-search-for-order-by-order-id.md): Fetches a single order from Channel Advisor by its order ID. Use it when you need the full order details for a customer enquiry.
- [Edesk Get Ticket](https://docs.digitalgenius.com/docs/edesk-get-ticket.md): Retrieves a support ticket from eDesk by its ticket ID, including the ticket's messages. Use it to pull a ticket and its conversation history into a flow.
- [Kibana Alerting](https://docs.digitalgenius.com/docs/kibana-alerting.md): Pushes a timestamped record to a Kibana/Elasticsearch index for monitoring and alerting. Use it to flag in a flow that something happened so it can trigger an alert.
- [New Store Get Order By Order ID](https://docs.digitalgenius.com/docs/new-store-get-order-by-order-id.md): Retrieves the full details of a NewStore customer order using its order ID, and works out useful shipping facts such as whether the order was split into multiple shipments and when it shipped. The order ID is the one returned by the NewStore GraphQL Query action.
- [Orderhive Search For Orders](https://docs.digitalgenius.com/docs/orderhive-search-for-orders.md): Searches for orders in Orderhive by email address or order number and returns the matching order data. Use it in order tracking and customer service flows for stores running on Orderhive.
- [PVX Order Data by Order Number](https://docs.digitalgenius.com/docs/pvx-order-data-by-order-number.md): Retrieves sales order data from a PeopleVox (Descartes) warehouse management system using the order number. Use it to surface fulfilment and warehouse details for an order in customer service flows.
- [Metapack Find Tracking](https://docs.digitalgenius.com/docs/metapack-find-tracking.md): Finds parcel tracking information in Metapack using an order reference. Use it in order tracking flows for stores that manage carrier shipments through Metapack.
- [Microsoft Dynamics](https://docs.digitalgenius.com/docs/microsoft-dynamics.md): Actions for integrating with Microsoft Dynamics 365.
- [Microsoft Dynamics Authentication](https://docs.digitalgenius.com/docs/microsoft-dynamics-authentication.md): Authenticates against Microsoft Dynamics 365 and returns an access token and ready-to-use authorization headers. Run it before any other Dynamics action that needs an authenticated request.
- [Microsoft Dynamics Search for Order by Email](https://docs.digitalgenius.com/docs/microsoft-dynamics-search-for-order-by-email.md): Finds a customer's most recent sales order in Microsoft Dynamics 365 by email address and returns it together with its order lines. Use it in order tracking or returns flows where the customer is identified by email.
- [Microsoft Dynamics Search for Order by Order Number](https://docs.digitalgenius.com/docs/microsoft-dynamics-search-for-order-by-order-number.md): Looks up a specific sales order in Microsoft Dynamics 365 by its order number and returns it together with its order lines. Use it when the order number is already known.
- [DG Chat](https://docs.digitalgenius.com/docs/dg-chat.md): Actions for sending rich messages such as carousels through the DigitalGenius chat widget.
- [DG Chat Send Carousel](https://docs.digitalgenius.com/docs/dg-chat-send-carousel.md): Sends a carousel of cards (image, title and button) into a DG Chat conversation. Use it to show customers a set of options, products or articles they can scroll through and select.
- [DG Chat Send Carousel v2](https://docs.digitalgenius.com/docs/dg-chat-send-carousel-v2.md): Sends a carousel of cards into a DG Chat conversation, with an optional description line on each card. Use it to show customers a set of options, products or articles they can scroll through and select.
- [Utilities](https://docs.digitalgenius.com/docs/utilities.md): General-purpose helper actions for working with lists, text, dates and flow control. These are not tied to any specific integration.
- [Clean List or Object](https://docs.digitalgenius.com/docs/clean-list-or-object.md): Trims a list or object down to only the fields you specify. Use it to keep just the data you need before passing it on in a flow.
- [Convert Date to Unix Timestamp](https://docs.digitalgenius.com/docs/convert-date-to-unix-timestamp.md): Converts an ISO format date into a Unix timestamp (the number of seconds since 1 January 1970). Use it when another system or calculation expects a timestamp rather than a readable date.
- [Count Characters](https://docs.digitalgenius.com/docs/count-characters.md): Returns the number of characters in a piece of text. Use it to measure the length of a message or field, for example before sending it to a system with a length limit.
- [Count Distinct Values](https://docs.digitalgenius.com/docs/count-distinct-values.md): Returns how many unique values a list contains. Use it to count distinct items, for example the number of different products or order numbers in a list.
- [Decode JWT](https://docs.digitalgenius.com/docs/decode-jwt.md): Decodes a JSON Web Token (JWT) and returns its payload, and can optionally verify the token's signature with a secret.
- [Delay Action](https://docs.digitalgenius.com/docs/delay-action.md): Pauses the flow for a set amount of time before continuing. Use it to wait between steps, for example before re-checking a status.
- [DG Copy Flow](https://docs.digitalgenius.com/docs/dg-copy-flow.md): Copies a flow from one DigitalGenius organisation to another, including across regions. Use it to reuse an existing flow in a different organisation without rebuilding it.
- [Filter List by Multiple Values](https://docs.digitalgenius.com/docs/filter-list-by-multiple-values.md): Filters a list of objects, keeping the items whose value at a given path matches any of a set of values. Use it to narrow a list down to specific entries.
- [Filter List using a Boolean Check](https://docs.digitalgenius.com/docs/filter-list-using-a-boolean-check.md): Filters a list of objects by a true/false field, keeping the items that equal (or do not equal) a given boolean value. Use it to split a list based on a yes/no flag.
- [Filter Phone Number](https://docs.digitalgenius.com/docs/filter-phone-number.md): Finds and extracts phone numbers from a piece of text, and returns the text with the numbers removed. Use it to detect or redact phone numbers in a message.
- [Filter Urls](https://docs.digitalgenius.com/docs/filter-urls.md): Finds and removes web links from a piece of text. Use it to detect or strip URLs from a message.
- [Generate Random Number](https://docs.digitalgenius.com/docs/generate-random-number.md): Returns a random whole number between two values. Use it when a flow needs a random value, for example to pick a variant or a sample.
- [Get Next Step Number](https://docs.digitalgenius.com/docs/get-next-step-number.md): Calculates the next value in a step sequence for a given number. Use it to advance a value to the next step within a flow.
- [Group Items in the List](https://docs.digitalgenius.com/docs/group-items-in-the-list.md): Groups a list of objects by a shared property value. Use it to bucket items that have the same value at a given path.
- [Group List By](https://docs.digitalgenius.com/docs/group-list-by.md): Groups a list of objects by the value at a given path. Use it to bucket items that share the same property value.
- [Identity Function for Boolean](https://docs.digitalgenius.com/docs/identity-function-for-boolean.md): Returns the boolean value it receives, unchanged. Use it to pass a true/false value through, for example to set or rename a value in a flow.
- [Launch Flow for List Items](https://docs.digitalgenius.com/docs/launch-flow-for-list-items.md): Runs a chosen flow once for each item in a list, mapping item data to the flow's inputs. Use it to process every item in a list through another flow.
- [List Intersection](https://docs.digitalgenius.com/docs/list-intersection.md): Returns the items that appear in both of two lists, compared by a given path. Use it to find the common values between two lists.
- [Map Flow on List Items](https://docs.digitalgenius.com/docs/map-flow-on-list-items.md): Runs a chosen flow for each item in a list, mapping item data to the flow's inputs, and returns the executions. Use it to process every item in a list through another flow.
- [Merge Lists](https://docs.digitalgenius.com/docs/merge-lists.md): Combines two lists into a single list. Use it when a flow gathers items from two sources and you need them together in one list for further processing.
- [Parse Person's Full Name and Format Casing](https://docs.digitalgenius.com/docs/parse-person-s-full-name-and-format-casing.md): Takes a person's full name written as a single string and splits it into its parts (title, first name, last name, and so on) while tidying up the casing. Use it to get a clean first name for greetings or to standardise names captured from free text.
- [Regex Match](https://docs.digitalgenius.com/docs/regex-match.md): Extracts values from a piece of text using a regular expression pattern. Use it to pull entities such as order numbers, tracking codes or emails out of free text like a customer message.
- [Filter List V2](https://docs.digitalgenius.com/docs/filter-list-v2.md): Filters a list of JSON objects by comparing a field value against a target using a chosen operator. Supports 11 comparison modes including text, numeric and date-based checks.
- [Append Value to a List](https://docs.digitalgenius.com/docs/append-value-to-a-list.md): Append Value to a List
- [Decode Base64](https://docs.digitalgenius.com/docs/decode-base64.md): Decode a base64 string
- [Get Last Bot and Customer Message](https://docs.digitalgenius.com/docs/get-last-bot-and-customer-message.md): Returns the last thing the bot said to the customer, and what the customer said to the bot.
- [HTTP Request without Retry](https://docs.digitalgenius.com/docs/http-request-without-retry.md): https://en.wikipedia.org/wiki/Hypertext_Transfer_Protocol#Request_message
- [Image Analytics](https://docs.digitalgenius.com/docs/image-analytics.md): Image Recognition Analytics
- [JWT Token Decode](https://docs.digitalgenius.com/docs/jwt-token-decode.md): Decode a JWT Token
- [Map Flow to List](https://docs.digitalgenius.com/docs/map-flow-to-list.md): Applies a flow to every element in the list
- [Merge two Objects](https://docs.digitalgenius.com/docs/merge-two-objects.md): Merge the contents of one object to another.
- [Send Slack Message to Channel](https://docs.digitalgenius.com/docs/send-slack-message-to-channel.md): Sends a message to a Slack channel or user. Supports plain text, Block Kit formatting, @here mentions, and user alerts.
- [Type Checker](https://docs.digitalgenius.com/docs/type-checker.md): Tells you if the input is an object, list or string
- [Verify JWT Token with JWKs](https://docs.digitalgenius.com/docs/verify-jwt-token-with-jwks.md): Verify a JWT Token using JWKs
- [Send Twilio Voice Message](https://docs.digitalgenius.com/docs/send-twilio-voice-message.md): Plays a text-to-speech message on an active Twilio voice call, optionally gathering the caller's reply. Use it to drive a voice conversation from a flow.
- [Sprinklr](https://docs.digitalgenius.com/docs/sprinklr.md): Actions for interacting with Sprinklr cases, custom fields and messaging.
- [Sprinklr Get Case by Case Number](https://docs.digitalgenius.com/docs/sprinklr-get-case-by-case-number.md): Retrieves a Sprinklr case by its case number. Use it when you already know the case number and need the full case data.
- [Sprinklr Publish Message](https://docs.digitalgenius.com/docs/sprinklr-publish-message.md): Publishes a reply message to a Sprinklr channel, for example on Instagram. Use it to send an automated response on social channels.
- [Sprinklr Search Case by Sender Channel ID](https://docs.digitalgenius.com/docs/sprinklr-search-case-by-sender-channel-id.md): Searches for Sprinklr cases by sender channel ID. Use it when you need to find the case tied to a social conversation.
- [Sprinklr Update Custom Field](https://docs.digitalgenius.com/docs/sprinklr-update-custom-field.md): Updates a single custom field on a Sprinklr case. Use it to write a value into a case field during automation.
- [Sprinklr Change Case Status](https://docs.digitalgenius.com/docs/sprinklr-change-case-status.md): This action changes the status of a case object in Sprinklr
- [Sprinklr Change a Case Status](https://docs.digitalgenius.com/docs/sprinklr-change-a-case-status.md): This action changes the status of a case object in Sprinklr
- [SendGrid](https://docs.digitalgenius.com/docs/sendgrid.md): Actions for sending emails and emails with attachments via the SendGrid API.
- [SendGrid Send Email](https://docs.digitalgenius.com/docs/sendgrid-send-email.md): Sends an email through SendGrid. Use it to send transactional or notification emails from a flow.
- [SendGrid Send Email with Attachment](https://docs.digitalgenius.com/docs/sendgrid-send-email-with-attachment.md): Sends an email with a file attachment through SendGrid. Use it when an email needs to carry a document, such as a receipt or label.
- [Scalefast](https://docs.digitalgenius.com/docs/scalefast.md): Actions for searching orders in the Scalefast ecommerce platform.
- [Scalefast Search for Order by Order ID](https://docs.digitalgenius.com/docs/scalefast-search-for-order-by-order-id.md): Looks up a single Scalefast order by its order ID. Use it when a flow already knows the order ID and needs the order details.
- [Scalefast Search for Orders by Email](https://docs.digitalgenius.com/docs/scalefast-search-for-orders-by-email.md): Looks up Scalefast orders for a customer by email address. Use it when you only have the shopper's email and need their orders.
- [Aircall Fill Insight Card](https://docs.digitalgenius.com/docs/aircall-fill-insight-card.md): Display an Insight Card to the agent on an ongoing Aircall call, showing custom data such as titles, labelled lines and user cards.
- [Aircall Get Recent Call ID](https://docs.digitalgenius.com/docs/aircall-get-recent-call-id.md): Retrieve the ID of the most recent Aircall call for a given phone number, if it occurred within the last 5 minutes.
- [CommerceCloud Change Export Status](https://docs.digitalgenius.com/docs/commercecloud-change-export-status.md): Update the Export Status of an Order in CommerceCloud
- [CommerceCloud Change Order Confirmation Status](https://docs.digitalgenius.com/docs/commercecloud-change-order-confirmation-status.md): Change the confirmation status of an order in CommerceCloud
- [CommerceCloud Change Order Status](https://docs.digitalgenius.com/docs/commercecloud-change-order-status.md): Change the status of an order in CommerceCloud
- [CommerceCloud Change Shipping Address](https://docs.digitalgenius.com/docs/commercecloud-change-shipping-address.md): Change the shipping address of an order in CommerceCloud
- [Gorgias Connection](https://docs.digitalgenius.com/docs/gorgias-connection.md): Extracts flow module connection
- [Happy Returns Get Returns](https://docs.digitalgenius.com/docs/happy-returns-get-returns.md): Retrieves return details from Happy Returns by order number or email address. At least one search parameter must be provided.
- [New Store GraphQL Query](https://docs.digitalgenius.com/docs/new-store-graphql-query.md): Executes an arbitrary GraphQL query against the NewStore OMS API. Authenticates via username/password OAuth flow and returns the query results.
- [Shopify: Create Fulfillment Webhook](https://docs.digitalgenius.com/docs/shopify-create-fulfillment-webhook.md)
- [Browser Automation](https://docs.digitalgenius.com/docs/browser-automation.md)
- [Claims Processing through DG](https://docs.digitalgenius.com/docs/carrier-claims.md)
- [In House Orders APIs Integration](https://docs.digitalgenius.com/docs/custom-apis.md)
- [Release 1.143](https://docs.digitalgenius.com/docs/release-1143.md)
- [Dixa](https://docs.digitalgenius.com/docs/dixa.md)
- [Add DigitalGenius Webhook](https://docs.digitalgenius.com/docs/dixa-setup-webhook.md)
- [Create Dixa API Token](https://docs.digitalgenius.com/docs/dixa-create-api-token.md)
- [DG Analytics Webhook](https://docs.digitalgenius.com/docs/dixa-dg-analytics-webhook-1.md)
- [Freshchat](https://docs.digitalgenius.com/docs/freshdesk-2.md)
- [Freshchat Webhook Setup](https://docs.digitalgenius.com/docs/webhook.md)
- [Freshdesk](https://docs.digitalgenius.com/docs/freshdesk-1.md)
- [DG New Tickets Automation](https://docs.digitalgenius.com/docs/automation-for-new-tickets.md)
- [Conversational Automation: Customer Messages](https://docs.digitalgenius.com/docs/conversational-automation.md)
- [Conversational Automation: Agent and DG Bot Messages](https://docs.digitalgenius.com/docs/copy-of-conversational-automation.md): This page documents how to create an automation to capture agent and bot messages in the Conversations page on the DigitalGenius dashboard.
- [DG Analytics - Record Full Resolution Rate](https://docs.digitalgenius.com/docs/dg-analytics-last-responder-automation.md)
- [Gorgias](https://docs.digitalgenius.com/docs/gorgias-tickets.md)
- [Gorgias API Credentials](https://docs.digitalgenius.com/docs/gorgias-get-credentials.md)
- [[Gorgias] Ticket Unassign Process](https://docs.digitalgenius.com/docs/gorgias-ticket-unassign-process.md)
- [Connect to MASTER FLOW - HTTP Integration](https://docs.digitalgenius.com/docs/gorgias-integration.md)
- [Record DG Analytics from Gorgias](https://docs.digitalgenius.com/docs/dg-analytics.md)
- [Kustomer](https://docs.digitalgenius.com/docs/kustomer-setup.md)
- [Add DigitalGenius Kustomer Webhook (Master)](https://docs.digitalgenius.com/docs/add-digitalgenius-kustomer-webhook-master.md)
- [Add DigitalGenius Kustomer Webhook (Analytics)](https://docs.digitalgenius.com/docs/add-digitalgenius-kustomer-webhook-analytics.md)
- [Add DigitalGenius Kustomer API Key](https://docs.digitalgenius.com/docs/add-digitalgenius-kustomer-api-key.md)
- [Send Incident into Master Flow](https://docs.digitalgenius.com/docs/send-incident-into-master-flow.md)
- [Salesforce Service Cloud](https://docs.digitalgenius.com/docs/salesforce-cases-emailweb.md)
- [Installing Flow Package & Connect to DG MASTER FLOW](https://docs.digitalgenius.com/docs/installing-flow-package.md)
- [Salesforce Operations](https://docs.digitalgenius.com/docs/salesforce.md)
- [Salesforce Add Chatter Comment](https://docs.digitalgenius.com/docs/salesforce-add-chatter-comment.md): Add an internal comment for agents.
- [Salesforce Login](https://docs.digitalgenius.com/docs/salesforce-login.md): Authenticates with a stored Salesforce connection in DigitalGenius and returns an access token and instance URL. Run it first so later Salesforce actions in the flow can call the Salesforce API.
- [Salesforce Update Voice Call With Case ID](https://docs.digitalgenius.com/docs/salesforce-update-voice-call-with-case-id.md): Links a Salesforce Case to a Voice Call record so the call is associated with the right case. Use it in voice flows to tie a call back to the case it relates to.
- [Salesforce Update Boolean Field](https://docs.digitalgenius.com/docs/salesforce-update-boolean-field.md): Updates a single boolean (checkbox) field on any Salesforce object. Requires an active access token from a prior authentication step.
- [Salesforce Variables in Emails](https://docs.digitalgenius.com/docs/salesforce-variables-in-emails.md)
- [Salesforce Social (GEN25)](https://docs.digitalgenius.com/docs/salesforce-social-gen25.md)
- [Package Installation](https://docs.digitalgenius.com/docs/package-installation.md): install all the relevant Salesforce packages
- [Social Batch Flow](https://docs.digitalgenius.com/docs/create-a-new-batch-flow.md): create a DigitalGenius Flow for receiving a batch of cases from Social25
- [Package Configuration](https://docs.digitalgenius.com/docs/package-configuration.md)
- [Zendesk Chat / Messaging /Sunshine Conversations](https://docs.digitalgenius.com/docs/zendesk-chatbot.md)
- [Zendesk Tickets](https://docs.digitalgenius.com/docs/zendesk-tickets.md)
- [Connect to MASTER FLOW - Zendesk Trigger](https://docs.digitalgenius.com/docs/trigger.md)
- [Automation User](https://docs.digitalgenius.com/docs/zendesk-user.md)
- [Connect to Analytics Flow - Zendesk Trigger](https://docs.digitalgenius.com/docs/dg-analytics-webhook.md)
- [Create Webhook](https://docs.digitalgenius.com/docs/create-webhook.md)
- [Create Connection](https://docs.digitalgenius.com/docs/rule.md)
- [Create Function](https://docs.digitalgenius.com/docs/create-function.md)
- [Create Workflow Rule](https://docs.digitalgenius.com/docs/create-workflow-rule.md)
- [Get Refresh Token](https://docs.digitalgenius.com/docs/get-refresh-token.md)
- [DG Analytics - Last Assignee Automation](https://docs.digitalgenius.com/docs/dg-analytics-last-responder-automation-1.md)
- [Ask Genie](https://docs.digitalgenius.com/docs/ask-genie.md): Your data has the answers. Ask Genie to find them.