DigitalGenius Chat integrates with with Sunshine Conversations, allowing end users to speak to agents on Zendesk.

In order to setup a connection between DG chat and Sunco please follow these steps:

Step 1. Create the connection on DigitalGenius dashboard

From your DigitalGenius dashboard go to Modules section and click on the Sunshine Conversations module. Click on Add Connection.

Provide a name for your new connection and click on the Connect button.

Next, you will need to specify your Zendesk subdomain and sign in.

Step 2. Authorize and test the new Sunshine Conversations connection

You will be asked to authorize the connection. After confirming it, you will be redirected back to the Sunshine Conversations Modules page where you can test your new DigitalGenius connection to Sunshine Conversations.

Click on Allow

If everything was set up correctly you should see a green check mark.

Step 3. Sunshine Conversations Integration Webhook

The URL for the webhook target is one from the below options based on your region.
You can copy the flow id from the Flow Builder UI.

EU: https://flow-server.eu.dgdeepai.com/sunshine/{{flow_id}}/append-messages-webhook
US: https://flow-server.us.dgdeepai.com/sunshine/{{flow_id}}/append-messages-webhook

QA: https://flow-server.qa.us.dgdeepai.com/sunshine/{{flow_id}}/append-messages-webhook
DEV: https://flow-server.dev.us.dgdeepai.com/sunshine/{{flow_id}}/append-messages-webhook

Use the webhook URL in order to create a new Sunshine Conversations integration:

Click save and then copy the Shared secret value in the following popup for use later in step 8 of this guide:

Step 4. Setup connection with Sunco api

Go to APIs -> Conversations API in Sunco api:

Click on the Create API key button and give your key a name and then click on Next

Copy the App ID, Key ID and Secret key values and copy them in to the DigitalGenius postman collection environment variables in the Sunco section (if you have the latest version of Postman you can use the filter at the top of the env variables modal to filter by sunco):

Put the App ID value in to the sunco_app_id field

Put the Key ID value in to the sunco_api_key_id field

Put the Secret key value in to the sunco_api_key_secret field

Click on the Save button

Go back to the Sunco admin and click on the Next button.

Step 5: Create Sunco bot

Got to Channels -> Bots in the Sunco UI and click on connect for the DigitalGenius bot

Step 6. Configure the Sunco api

Go to Postman and in to the Genius Flow API collection -> Integrations -> Sunshine Conversations -> SunCo Setup

Execute the GET List Switchboards endpoint and copy the id property from the response.

Paste that id in to environment variables in the sunco_switchboard_id field

Click on Save to save the environment variables

Go back to Genius Flow API collection -> Integrations -> Sunshine Conversations -> SunCo Setup and execute the GET Get Switchboard Integrations endpoint

Copy the id value from the DigitalGenius integration

Go to Genius Flow API collection -> Integrations -> Sunshine Conversations -> Obselete and select the PATCH Update Switchboard Integration endpoint and paste the id from the previous step in to the postman url bar to replace the sunco_switchboard_integration_id placeholder:

Next go to the Body tab in Postman and set the body to be

{
  "deliverStandbyEvents": true
}

Click on the Send button.

Step 7. Configure the Chat Widget

Finally you need to configure the chat widget. The config should look like so:

 crm: {
     handover: true,
     platform: 'sunco',
     connectionId: '4fede158-f57e-45ae-aa69-7a41bacf8c88',
     switchboardIntegrationId: '647d802a53ebeaf53ed4d7bh',
     appId: '647d8029137db9ba3d769c33',
   }

The connectionId can be taken by clicking in the i icon on the connection that was created in step 2:

The App Id can be taken from step 4

The switchboardIntegrationId can be taken by running executing the GET Get Switchboard Integrations endpoint and taking the id property from object that has a name property with the value of zd-agentworkspace:

Step 8: Patch the Flow External Account Key with the Sunco secret

Take the Shared secret key you received in step 3 and set that to be the external key for the master flow (and any other related flows - i.e. csat or aux):

Set the External Account Key field to be the Sunco secret and set the External Integration field to be:

{
  "name": "zendesk_chat_conversations"
}

Click Submit to save the change.