A ticket is a conversation between your support agents and one of your customers.
It contains a list of messages, can be associated with tags, assigned to a user and/or a team, and also collect customer's feedback with a satisfaction survey.
The action creates a new Gorgias ticket and sends the email to the customer. The status of the newly created ticket will be Open and the priority Normal. The ticket will be automatically assigned to the user which credentials were used to call the action. If you want the ticket to be assigned to a different user, use Gorgias Set Ticket Assignee action after the ticket is created with success.
Please note that the ticket is created with the From Agent flag set on true. This means that the first message of the ticket was sent by your company to a customer.
If the ticket is created and the message is sent with success, the action will output the id of the newly created ticket.
|Your Gorgias sub-domain. Read here how to find it.
|Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read here how to find it.
|Your Gorgias API key. Read here how to find it.
|The subject of the ticket to be created.
|The email address of the client to whom the message will be sent.
|The email body which is the message that will be sent to the client.
|From Email Address
|Email address to send from. The email from who the customer will receive the email. It should be an Gorgias integrated email.
Read here how to integrate/find your support email. Please note that, if there is no integration created in Gorgias for the email used here, the email will not be sent to the customer. But you will be able to retry it from Gorgias Dashboard after the integration is created.
|Whether the ticket was successfully created and message was successfully sent
|Gorgias Ticket Id
|The id of the newly created ticket.
Updated 3 months ago