Add DigitalGenius Kustomer Webhook (Analytics)

Open Kustomer Outbound Webhooks

In your Kustomer account open Settings > Platform > Outbound Webhooks:

Add Outbound Webhook

Click Add Outbound Webhook to add one for DigitalGenius:

Configure your webhook as follows:

Name: DigitalGenius Analytics

Webhook URL: https://flow-server.{{REGION}}.dgdeepai.com/kustomer/{{FLOW_ID}}/webhook replacing {{REGION}} with either eu or us depending on the location of your DigitalGenius account and replacing {{FLOW_ID}} with the ID of the DigitalGenius flow that will be the main (Master entry) flow for Kustomer conversations; e.g. an example URL could look similar to this: https://flow-server.eu.dgdeepai.com/kustomer/12345/webhook

Events: kustomer.conversation.update

This should look similar to the following:

After Save Changes for the above, Manage Outbound Webhooks should appear as follows (make sure the toggle is enabled for this to be active):

Click Edit Outbound Webhook and you should see the following (take note of the Kustomer Secret as this will be needed in the Analytics flow for verifying the webhook!):

Verify Webhook

In your DigitalGenius Analytics flow open the External Key section:

Under External Integration copy in the following configuration snippet (replacing the placeholders with your account-specific details):

{
"dgAiEmail": "{{DigitalGenius Kustomer email address}}",
"secret": "{{Kustomer Secret from webhook}}",
"name": "kustomer"
}

This should look similar to the following:

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Congrats!

If you see Success status for events in the webhook you created then well done! You have successfully connected Kustomer to DigitalGenius flows.

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Kustomer Outbound Webhook Retry policy

If you notice your webhook re-setting to disabled, please double check your configuration settings. Kustomer has a Retry policy that turns off outbound webhooks after a number of unsuccessful attempts within a set timeframe. For details, refer to the Kustomer help article here: https://help.kustomer.com/en_us/outbound-webhooks-rkUQvela8