Documentation

Zoho Update Custom Ticket Field

Updates a custom field on a Zoho Desk ticket. Use it to write a value into a ticket's custom field as part of a flow.

What it does

  • Looks up the Zoho Desk ticket by ticket number.
  • Sets the given custom field to the provided value.
  • Returns whether the update succeeded.

Inputs

NameTypeDescription
Ticket NumberStringTicket number
Field LabelStringCustom field label
Field ValueStringCustom field value
Organisation IDStringZoho Desk organisation ID. Fallback when no module connection is configured.
Access TokenString (sensitive)Zoho access token. Fallback when no module connection is configured.

Outputs

NameTypeDescription
SuccessBooleanWhether the field was successfully updated

Notes

  • Uses the Zoho module connection when one is configured. The connection's credentials and organisation ID take priority over the Organisation ID and Access Token inputs.
  • Without a module connection, provide a Zoho Desk OAuth access token and the organisation ID (orgId) as inputs.
  • The field label must match the custom field's API name in Zoho Desk.
  • The action doesn't fail the flow on errors. It returns success: false with a comment when authentication or the organisation ID is missing, or when it can't find the ticket. It returns an error message when the request throws.

API reference

Updated 10 days ago

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