Gorgias Snooze Ticket

A Gorgias snooze ticket action allows you to pause (snooze) a specific Gorgias ticket for a given duration — measured in days, hours, or minutes — using the Gorgias API.
When executed, the action calculates the snooze-until datetime based on the specified time amount and unit, then updates the target ticket’s status or metadata in Gorgias to reflect that snooze period.

If successful, it returns confirmation and the exact datetime when the ticket will reawaken (unsnooze).
If an API or rate-limit error occurs, it fails gracefully with proper error messaging.

Inputs

Name	Type	Description
Domain	Credentials	Your Gorgias sub-domain (e.g., `mycompany` for `mycompany.gorgias.com`).
User	Credentials	Email of the Gorgias user executing the action.
Key	Credentials	The Gorgias API key for the user.
Time Amount	Number	How many time units to snooze from now.
Time Unit	Optional String	Unit of time to snooze (`days`, `hours`, or `minutes`). Defaults to days.
Ticket Id	String	The Gorgias ticket ID to snooze (usually `execution_external_id`).

Outputs

Name	Type	Description
Success	Boolean	Whether the ticket was successfully snoozed.
Snoozed Til Date	String	The exact datetime until which the ticket is snoozed.