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Help and Support

Where can I get help?
Using the Support Portal

AI

E-commerce Intents
Actions

CARRIER MODULES

🔑 InPost UK Track & Trace
🔑 InPost PL Track & Trace
DX Express Track & Trace
DX Delivery
Sending ES Track & Trace
IFS Group Track & Trace
🔑 J&J Fulfillment Track & Trace
InPost
IFS Group
Sending ES
Track Your Parcel
🔑 PostAG Track & Trace
🔑 Yamato Track & Trace
🔑 ShipBob Get Shipment by Shipment ID
ShipBob
- 🔑 ShipBob Get Order by Reference ID
- 🔑 ShipBob Cancel Order

Genius Chat Widget

Widget Features
Technical Documentation
Release Notes

Tracker

Tracker

Modules & Actions

Active Ants
- Active Ants Search for Order by Order Number
Adyen
Adyen
- DG Adyen Get Event
- Adyen Send Payment for a Refund
AI / NLP
APIs
Aptos
Aurora
AWS
BigCommerce
- BigCommerce Search for Order by Order Number
- BigCommerce Search for Order by Email
Byrd
- Byrd Search for Shipments by Email
- Byrd Search for Shipment by Order#
Calculations
- Numbers Operation
Centra
Veeqo
- Veeqo Search For Order
- Veeqo Cancel Order by ID
Checks
Citrus Lime
- Citrus Lime Get Order by ID
CommerceCloud (Demandware)
CommerceTools
- CommerceTools Search for Order by Order Number
- CommerceTools Search for Order by Email
CXone
Date / Time
DigitalGenius
Dixa
eBay
Frate
- Frate Add Email to AllowList
- Frate Generate DeepLink
Freshchat
Freshdesk
Genesys
Gladly
Global-e
- Global-e Search For Order by Order ID
- Global-e Track & Trace
Google Services
Gorgias
Huboo
- Huboo Cancel Order
- Huboo Create Order
InRetrn
- InRetrn Search for Returns by Order Number
Klaviyo
Knowledge Retrieval with ChatGPT
Kustomer
List Operations
Loop - Shopify
Loop Returns
- Loop Returns Create Allowlist Entry
- Loop Returns Get Return
LoyaltyLion
- LoyaltyLion Get Customer By Email
Magento 1
Magento 2
Monta
- Monta Search for Order by Order Number
Narvar
- Narvar Get Order by Order Number
NetSuite
OIL
Omnium
Oracle
Parcel Lab
ProstarParcel
- 📦 ProStarParcel Shipping Label Upload
Recharge
ReturnGO
- ReturnGO Search for Return
Reveni
- Reveni Get Return by Order Number
- Reveni Get Return Label
RevenueCat
- RevenueCat Search for User Subscriptions
- AWS S3 Bucket Upload File
Scayle
Shipstation
Shopify
Stay.ai
String / Text Manipulation
Stripe
Sugar CRM
Sunshine Conversations
Swap Commerce
Webshipper
- Webshipper Search for Order
Whiplash
WooCommerce
- WooCommerce Find Orders by Email
- WooCommerce Find Order by Order Number
Zendesk
Zoho
Odlo
- Forward Email (SendGrid)
📦 GFS
- GFS Get Tracking
Extensiv
- Extensiv Create Authentication Token
- Extensiv Get Order By Field
Flexport
- Flexport Get Order by External ID
Google API
Landmark Global
- Landmark Global Track Order

Tools

API Key/Secret

Tutorials

Shopify: Create Fulfillment Webhook

Other

Browser Automation
Claims Processing through DG
- Evri
  - Lost in Transit - Webform
In House Orders APIs Integration
Salesforce Agent Assist
- Release 1.143

HelpDesks

Dixa
Freshchat
- Freshchat Webhook Setup
Freshdesk
Gorgias
Kustomer
Oracle Service Cloud
- Send Incident into Master Flow
Salesforce Service Cloud
Salesforce Social (GEN25)
Zendesk Chat / Messaging /Sunshine Conversations
Zendesk Tickets
Zoho Desk Tickets

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Mobile Platform Support

Genius Chat can be integrated in to your mobile app using one of our SDKS:

iOS
Android
React Native (Expo)

Updated 2 months ago

Shopify App Setup Instructions

Creating and Updating Widgets