Gorgias Create Ticket with Internal Note
Creates a new Gorgias ticket with an internal note (visible to agents only, not sent to the customer). Use it to log context on a ticket without replying publicly.
What it does
- Creates a Gorgias ticket for the given customer email with an internal note.
- Supports plain text or HTML formatting for the note.
- Returns the new ticket ID.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Gorgias sub-domain |
| Username | Credentials | Gorgias username |
| Key | Credentials | Gorgias API Key |
| Note | String | The contents of the internal note |
| Subject | String | Subject of the ticket |
| User email | String | The email of the user/recipient |
| Enable HTML Note? | Optional Boolean | Enables HTML formatting for the internal note. Defaults to false. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | whether applied an internal note |
| Ticket ID | String | created ticket ID |
Notes
- The note is internal only; no public reply is sent to the customer.
- Needs Gorgias credentials (domain, username and API key).