Gorgias Search Tickets By Tags and Requester
Finds other Gorgias tickets from the same requester that match given tags, optionally within a recent time window. Use it to find a customer's related tickets.
What it does
- Looks up the requester of the given ticket, then fetches their recent tickets (up to 30).
- Filters to tickets created within the specified number of hours (or all if left empty).
- Keeps the tickets matching the tags (any tag, or all tags when "Includes All" is set).
- Returns the matching ticket IDs and the count.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Gorgias sub-domain |
| Username | Credentials | Gorgias username |
| Token | Credentials | Gorgias API Key |
| Ticket Id | String | Gorgias ticket ID of the requester to look up. |
| Tags | String | String of tags separated by comma |
| Includes All? | Boolean | Need to include all tags? |
| Hours | Number | tickets created within X hours. Leave empty to retrieve all tickets (max 30) |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the query was successful |
| Results | list | Ticket IDs under same requester |
| found | Boolean | Found tickets? |
| Ticket Count | Number | Number of tickets found |
Notes
- Tags are provided as a comma-separated list.
- Needs Gorgias credentials (domain, username and API key).