Gorgias Get Essential Ticket Fields
Retrieves the core fields of a Gorgias ticket without the full message history. Designed for flows that need ticket metadata (status, tags, assignee, channel) without the overhead of loading every conversation message.
What it does
- Calls the Gorgias Get Ticket endpoint.
- If the requester has integrations attached, strips the
messagesarray from the response to keep the payload lightweight. - Extracts
emailTofrom the first message's recipient address and adds it to the output. - Returns the full tag list alongside the ticket fields.
Notes
- When the requester has no integrations, the full messages array is still included.
- Authentication supports both manual credentials and the DG flow module connection.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Gorgias subdomain (e.g. myshop for myshop.gorgias.com) |
| User | Credentials | Gorgias user email |
| Key | Credentials (sensitive) | Gorgias API key |
| Ticket ID | String | The numeric ticket ID |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the ticket was retrieved |
| Tags | List | Array of tag objects from the ticket |
| Ticket Fields | Object | Ticket object from the Gorgias API (messages may be stripped) |