Freshdesk Create Ticket Email
Creates an outbound email ticket in Freshdesk and sends it to a customer. Use it to proactively email a customer and track the conversation as a Freshdesk ticket.
What it does
- Creates a Freshdesk outbound-email ticket addressed to the customer.
- Sets the subject, body, status, priority and the sending email address.
- Returns whether it succeeded and the new ticket ID.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Freshdesk domain |
| Key | Credentials | Freshdesk API Key |
| Receiver Email | String | Receiver email |
| Ticket Description | String | Ticket description |
| Ticket Subject | String | Ticket subject |
| Status | String | Ticket status Possible values: Open, Pending, Resolved, Closed, Waiting on Customer. |
| Priority | String | Ticket priority Possible values: Low, Medium, High, Urgent. |
| From Email ID | String | ID of email config which is used for this ticket. (i.e., [email protected]/[email protected]) |
| Group ID | String | Optional. ID of the group to assign the ticket to. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the ticket was sucessful created |
| Ticket ID | String | Ticket id of the newly create ticket |
Notes
- Status and Priority use Freshdesk's named values (for example Open, Pending; Low, Medium, High, Urgent).
- The ticket is tagged with
dg-proactive-automation.