CXOne Update Case Status

'CXOne Update Case Status' is an action that allows you to change the status of a case in the CXOne platform. The status indicates the current state of the case and its progress towards resolution. There are four possible statuses: new, pending, resolved, and closed. A new case is one that has been created but not yet assigned to an agent. A pending case is one that has been assigned to an agent but is waiting for some action or input from the customer or another party. A resolved case is one that has been successfully solved by the agent and confirmed by the customer. A closed case is one that has been resolved and archived in the system. You can use the 'CXOne Update Case Status' action to change the status of a case at any point in the case lifecycle, depending on the situation and your workflow.

API Documentation here.

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