Zoho Get Ticket Content
Retrieves the customer's message from a Zoho Desk ticket and returns it cleaned of HTML. Use it to feed the ticket text into later steps of a flow.
What it does
- Looks up the Zoho Desk ticket by ticket number.
- Reads the first thread on the ticket and extracts its content.
- Cleans the HTML and returns the plain message plus the first thread.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Ticket Number |
| Organisation ID | String | Organisation ID |
| Access Token | String (sensitive) | Zoho access token |
| Region | String | Region for the preprocessing endpoint Possible values: eu, us. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the content was successfully retrieved |
| Ticket Content | String | Ticket content |
| Thread Data | Object | Thread data |
Notes
- Requires a Zoho Desk OAuth access token and the organisation ID (orgId).