Corso Create Shipping Claim

Create a shipping claim in Corso for a specific order, including line items, claim reason, optional notes, and customer notification settings.

Create a shipping claim in Corso for a specific order and return the new claim ID, status, and raw API response.

Documentation link here.

Inputs

Name	Type	Description
Corso Order ID	Number	The Corso system order ID to create a claim against.
Claim Reason	String	Reason for the claim. Must be one of: `Damaged`, `Lost`, `Stolen`, `Wrong_Item`, `Missing_Item`, `Quality_Issue`, `Incorrect_Address`, `Satisfaction_Guarantee`.
Line Items	List	List of line items to include in the claim. Each item must have `lineItemId` (number) and `quantity` (number). Example: `[{"lineItemId": 123, "quantity": 1}]`
Note from Customer	Optional String	Optional note provided by the customer about the claim.
Note from Merchant	Optional String	Optional note added by the merchant.
Notify Customer?	Optional Boolean	If set to `true`, Corso sends an email notification to the customer. Defaults to `false`.
Safe Mode	Optional Boolean	If set to `true`, errors are logged in the action outputs instead of stopping the flow. Defaults to `false`.

Outputs

Name	Type	Description
Success?	Boolean	Whether the shipping claim was created successfully.
Shipping Claim ID	Number	The ID of the newly created shipping claim.
Claim Status	String	The status of the newly created claim, for example `Open`.
Raw Data	Object	Raw response data returned by the Corso API.
Error	String	Error message if the API call failed.

Notes

Use Corso Order ID to create the claim against an existing Corso order.
Pass Line Items as a list of objects in the format [{"lineItemId": 123, "quantity": 1}].
Set Notify Customer? to true if you want Corso to email the customer after the claim is created.
Set Safe Mode to true if you want the flow to continue and capture the API error in the outputs instead of stopping on failure.

Updated about 3 hours ago