Zoho Create Ticket Comment
Adds a private comment to a Zoho Desk ticket. Use it to leave internal notes on a ticket from a flow.
What it does
- Finds the ticket by ticket number.
- Adds the comment to the ticket as a private (non-public) HTML comment.
- Returns whether the comment was added.
Authentication
- If a Zoho module connection is configured, the action uses it for authentication and the organisation ID.
- If no module connection is configured, provide the Organisation ID and Access Token inputs instead.
- When both are present, the module connection takes priority over the inputs.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Zoho ticket number |
| Organisation ID | String | Zoho Desk organisation ID. Used when no module connection is configured. |
| Access Token | String (sensitive) | Zoho access token. Used when no module connection is configured. |
| Comment | String | Comment content. HTML is supported. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the comment was successfully added |
Notes
- Comments are always private, so customers do not see them.
- The action does not stop the flow on failure. It returns
Successasfalsewhen authentication details are missing, the ticket is not found, or Zoho rejects the comment.
API reference
Updated 8 days ago
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