Zendesk Chat Handover With Department
Chat handover to specific department
What it does
- Takes 6 inputs and produces 5 outputs.
Inputs
| Name | Type | Description |
|---|---|---|
| Flow Environment | String | One of: eu, us, dev, qa |
| Flow Id | String | The flow linked to the Zendesk account key. |
| Zendesk Chat Account Key | String | |
| Channel Id | String | The Zendesk conversation channel id—same as the DG conversation external_id |
| Handover Message | String | The handover message |
| Handover Deparment | String | Optional department to handover to message |
Outputs
| Name | Type | Description |
|---|---|---|
| Response status Code | Number | Examples: 200, 404 |
| Response Status Text | String | Example: Not Found |
| Response Headers | Object | The HTTP Response Headers |
| Response Body | Object | The HTTP Response Message Body |
| Action Status | String | Whether the action has succeeded or not |