Genesys Disconnect Conversation

This action updates a conversation by disconnecting all of the participants, allowing it to be closed.

Please note: this action only works with a module connection, so please make sure to set this up in your dashboard beforehand.

Inputs

In order to use the action in your flow you need to provide it with the following inputs:

Input	Type	Description
Conversation ID	String	The unique identifier of the conversation.
Agent Participant ID	String	The participant ID of the agent. You can get this from the Genesys Conversation data. The relevant participant ID has the purpose field = agent.
Email Communication ID	String	The communication ID of the email. You can get this from the Genesys FULL Conversation data from the 'email' object.

Output	Type	Description
Success	Boolean	True if managed to disconnect a conversation; False if not.

This action uses the following endpoint - Disconnect Conversation