Zendesk Batch Attachments
Action for adding multiple URL-based attachments to a Zendesk ticket as a non-public comment.
Description
This action allows you to:
- Upload multiple attachments to a Zendesk ticket using file URLs
- Add a comment along with the attachments
- All comments are set as non-public by default
- Files are automatically named based on their URL if no name is provided
Inputs
Name | Type | Description | Required |
---|---|---|---|
Ticket ID | String | ID of the Zendesk ticket to update | Yes |
File URLs | String | Single URL or comma-separated list of URLs to attach | Yes |
Body Comment | String | Text content for the ticket comment | Yes |
Zendesk Token | Credentials | Your Zendesk API token | Yes |
Zendesk Username | Credentials | Your Zendesk email with /token | Yes |
Zendesk Subdomain | Credentials | Your Zendesk subdomain (from your Zendesk URL) | Yes |
Outputs
Name | Type | Description |
---|---|---|
Success | Boolean | Indicates if the operation completed successfully |
Attachments Processed | Number | Count of attachments successfully added to the ticket |
Example Usage
{
"ticket": "12345",
"fileURLs": ["https://example.com/file1.pdf", "https://example.com/file2.jpg"],
"bodyComment": "Attached are the requested files",
"token": "YOUR_ZENDESK_TOKEN",
"username": "[email protected]/token",
"subdomain": "your-subdomain"
}
Error Handling
- Success is
true
only if all files are uploaded and the comment is posted - If any file fails to upload, the action returns
success: false
with an error message - Each successful file upload is counted in
attachments_processed
Updated 11 days ago