Zendesk Batch Attachments

Description

This action allows you to:

Upload multiple attachments to a Zendesk ticket using file URLs
Add a comment along with the attachments
All comments are set as non-public by default
Files are automatically named based on their URL if no name is provided

Inputs

Name	Type	Description	Required
Ticket ID	String	ID of the Zendesk ticket to update	Yes
File URLs	String	Single URL or comma-separated list of URLs to attach	Yes
Body Comment	String	Text content for the ticket comment	Yes
Zendesk Token	Credentials	Your Zendesk API token	Yes
Zendesk Username	Credentials	Your Zendesk email with /token	Yes
Zendesk Subdomain	Credentials	Your Zendesk subdomain (from your Zendesk URL)	Yes

Outputs

Name	Type	Description
Success	Boolean	Indicates if the operation completed successfully
Attachments Processed	Number	Count of attachments successfully added to the ticket

Example Usage

{
  "ticket": "12345",
  "fileURLs": ["https://example.com/file1.pdf", "https://example.com/file2.jpg"],
  "bodyComment": "Attached are the requested files",
  "token": "YOUR_ZENDESK_TOKEN",
  "username": "[email protected]/token",
  "subdomain": "your-subdomain"
}

Error Handling

Success is true only if all files are uploaded and the comment is posted
If any file fails to upload, the action returns success: false with an error message
Each successful file upload is counted in attachments_processed