Genesys Get Conversation
Find Genesys Conversations
This action retrieves conversation data from Genesys for a specific conversation ID.
Please note: this action only works with a module connection, so please make sure to set this up in your dashboard beforehand.
Inputs
In order to use the action in your flow you need to provide it with the following inputs:
| Input | Type | Description |
|---|---|---|
| Conversation ID | String | The unique identifier of the conversation. |
Outputs
| Output | Type | Description |
|---|---|---|
| Success | Boolean | True if managed to find a conversation; False if no conversations found. |
| Conversation Data | Object | Genesys Conversation Data |
This action uses Genesys Get Email Conversations endpoint - https://developer.genesys.cloud/routing/conversations/conversations-apis#get-api-v2-conversations-emails--conversationId-
Updated 1 day ago