Gorgias Send Email Reply

Send an email reply to a Gorgias ticket

The action sends an email reply to a Gorgias ticket.
You can use this action in cases when you want to add a public comment to the ticket and this comment should be sent as email reply to the customer.

Action Inputs

Title	Type	Description
Domain	String	Your Gorgias sub-domain. Read here how to find it.
User	String	Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read here how to find it.
Key	String	Your Gorgias API key. Read here how to find it.
Message	String	The contents of the email/ticket comment to apply. Can be reach text format or a simple internal message to add to the ticket.
Ticket ID	String	Id of the Gorgias ticket where the internal note should be sent.
From Email Address	String	Email address to send from. The email from who the customer will receive the email. It should be an Gorgias integrated email. Read here how to integrate/find your support email. Please note that, if there is no integration created in Gorgias for the email used here, the email reply will not be sent. But you will be able to retry it from Gorgias Dashboard after the integration is created.

Action Outputs

Title	Type	Description
Success	Boolean (true/false)	Whether the email was send with success or not.

Updated 7 days ago