Gorgias Send Email Reply
Send an email reply to a Gorgias ticket
The action sends an email reply to a Gorgias ticket.
You can use this action in cases when you want to add a public comment to the ticket and this comment should be sent as email reply to the customer.
Action Inputs
| Title | Type | Description |
|---|---|---|
| Domain | String | Your Gorgias sub-domain. Read here how to find it. |
| User | String | Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read here how to find it. |
| Key | String | Your Gorgias API key. Read here how to find it. |
| Message | String | The contents of the email/ticket comment to apply. Can be reach text format or a simple internal message to add to the ticket. |
| Ticket ID | String | Id of the Gorgias ticket where the internal note should be sent. |
| From Email Address | String | Email address to send from. The email from who the customer will receive the email. It should be an Gorgias integrated email. Read here how to integrate/find your support email. Please note that, if there is no integration created in Gorgias for the email used here, the email reply will not be sent. But you will be able to retry it from Gorgias Dashboard after the integration is created. |
Action Outputs
| Title | Type | Description |
|---|---|---|
| Success | Boolean (true/false) | Whether the email was send with success or not. |
Updated 12 months ago