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Documentation

Flow BUILDER

Flow Interface
Activities
Flow Panel
Activity Panel

ConversationS

Conversations

Genius Chat Widget

Widget Features
Integrating Genius Chat Widget
Configuration
Message Types
Methods
Flow Messages
Flow Inputs
Handover to a Helpdesk
Authenticating Users
Migrating to chat V3
DigitalGenius Headless Chat SDK
Analytics
Passing Data to the Widget
Browser support
Chat session timeout
Generative AI Setup

Tracker

Tracker

Modules & Actions

AI / NLP
Gladly
Adyen
AWS
Byrd
- Byrd Search for Shipments by Email
- Byrd Search for Shipment by Order#
CommerceCloud (Demandware)
Salesforce
Zendesk
Freshdesk
Freshchat
Magento 1
Magento 2
NetSuite
Shopify
WooCommerce
- WooCommerce Find Orders by Email
- WooCommerce Find Order by Order Number
Google Services
APIs
Date / Time
List Operations
String / Text Manipulation
Checks
Calculations
- Numbers Operation
Gorgias
Shipstation
- Shipstation Order Status
- Shipstation Update Order Status
Oracle
Zoho
Dixa
CommerceTools
- CommerceTools Search for Order by Order Number
- CommerceTools Search for Order by Email
BigCommerce
- BigCommerce Search for Order by Order Number
- BigCommerce Search for Order by Email
Webshipper
- Webshipper Search for Order
Monta
- Monta Search for Order by Order Number
Narvar
- Narvar Get Order by Order Number
Scayle
- Scayle Get Order by ID
- Scayle List Orders with Filters
Aptos
- Aptos Get Order by Order Number
- Aptos Get Orders by Email
DigitalGenius
eBay
Kustomer
Active Ants
- Active Ants Search for Order by Order Number
Stripe
Sunshine Conversations
Recharge
RevenueCat
- RevenueCat Search for User Subscriptions
- AWS S3 Bucket Upload File
Sugar CRM
Adyen
- DG Adyen Get Event
- Adyen Send Payment for a Refund
Parcel Lab
- Parcel Lab Search for Order by Order#
Knowledge Retrieval with ChatGPT
CXone
LoyaltyLion
- LoyaltyLion Get Customer By Email
Klaviyo
- Klaviyo Unsubscribe Customer
Whiplash
Loop - Shopify
Loop Returns
- Loop Returns Create Allowlist Entry
Stay.ai
Global-e
- Global-e Search For Order by Order ID
- Global-e Track & Trace
OIL
Centra
- Centra Search For Order by Order Number
- Centra Search For Order by Email
Reveni
- Reveni Get Return by Order Number

CARRIER MODULES

AAA Cooper
- 🔑AAA Cooper Track & Trace
Adsone
- Adsone(iCumulus) Track & Trace
AfterShip
- 🔑 AfterShip Track & Trace
Amazon Shipping
- 🔑 Amazon Shipping - Get Tracking Info
Australia Post
- 🔑 Australia Post Track & Trace
- 🔑 Australia Post Return Label
BPost
- BPost Track & Trace
- BPost Track & Trace(API Parcel)
Bring
- 🔑 Bring Track & Trace
Canada Post
- Canada Post Track & Trace
- Canada Post Return Label
Chronopost
- Chronopost Track & Trace
- 🔑 Chronopost Return Label
Colissimo/La Post
- Colissimo / La Poste Track & Trace
Correios
- 🔑 Correios Request Return Authorization
Dachser
- 🔑 Dachser Track & Trace
DHL
DPD
EasyPost
- 🔑 EasyPost Track & Trace
Evri (Hermes)
FedEx
GLS
- 🔑 GLS Track & Trace
- 🔑 GLS US Track and Trace
Metapack
- 🔑 Metapack Find Tracking
Mondial Relay
- 🔑 Mondial Relay Track & Trace
Nacex
- 🔑 Nacex Track and Trace
New Zealand Post
- 🔑 New Zealand Post Track & Trace
Optima
- 🔑 Optima Track & Trace
Paazl
- 🔑 Paazl Create Return Label
- 🔑 Paazl Create New Return Label
PostNL
- 🔑 PostNL Generate Return Label
- 🔑 PostNL Track & Trace
Purolator
- 🔑 Purolator Track & Trace
ReBound
Royal Mail
- 🔑 Royal Mail Track and Trace
Saia
- 🔑 Saia Tracking
SEUR
- SEUR Track & Trace (B)
ShippyPro
- 🔑 ShippyPro Tracking
Shippup
- 🔑 Shipup (Zendesk Tracker) Tracking Information
Sorted
- 🔑 Sorted Get Shipments
Southeastern Freight
- 🔑 Southeastern Freight Track & Trace
Swisspost
TNT
- 🔑 TNT International Track & Trace
- 🔑 TNT France Track & Trace
UPS
USPS
XPO
- 🔑 XPO Tracking
Yodel
- 🔑 Yodel Track & Trace
Zigzag
nShift
- 🔑 nShift Track & Trace
Parcel Perform
Whistl
- 🔑 Whistl Track & Trace
ProCarrier
- 🔑 ProCarrier Track & Trace
Passport
- 🔑 Passport Track & Trace
APC
- 🔑 APC Track & Trace
Quiver
- 🔑 Quiver Track & Trace
OCS
- 🔑 OCS Track & Trace
Asendia
- 🔑 Asendia Track & Trace
Bartolini
- Bartolini Post Track & Trace
PostNord
- PostNord Track & Trace
Canpar
- Canpar Track and Trace
GoBolt
- GoBolt Track and Trace
Ingrid
- 🔑 Ingrid Track & Trace

AI

E-commerce Intents

Tools

API Key/Secret

Tutorials

Flow Tutorial: Fundamentals
Shopify: Create Fulfillment Webhook

HelpDesks

Sunco SDK Implementation Guide
Dixa
Kustomer
Freshdesk
Freshchat
- Freshchat Chat Widget
- Freshchat Webhook Setup
Gorgias
Oracle Service Cloud
- Send Incident into Master Flow
Salesforce Cases
Salesforce Social (GEN25)
Self Service Web Widget
Zendesk Tickets
Zendesk Chat / Messaging /Sunshine Conversations
Zoho Desk Tickets
Gladly Implementation Guide

Other

Browser Automation
In House Orders APIs Integration
Salesforce Agent Assist
- Release 1.143
Claims Processing through DG
- Evri
  - Lost in Transit - Webform

Zendesk Apply Macro

Applies a zendesk macro to a given zendesk ticket.

MESSAGING

Updated 12 months ago