Zendesk Apply Macro

Applies a zendesk macro to a given zendesk ticket.

Applies a Zendesk macro to a support ticket via the Zendesk Support REST API, performing a safe update and retrying automatically if there is an update conflict.

Inputs

NameTypeDescription
Zendesk TokenCredentialsZendesk API Token.
Zendesk User NameCredentialsZendesk user email followed by "/token".
Zendesk Sub-domainCredentialsZendesk sub-domain (the first part of your Zendesk URL).
Ticket IDStringID of the ticket to update.
Macro IDStringID of the macro to apply.

Outputs

NameTypeDescription
SuccessBooleanSuccessfully applied – true / false.
Ticket ObjectObjectTicket object returned after the macro is applied.

References