Zendesk Apply Macro
Applies a zendesk macro to a given zendesk ticket.
Applies a Zendesk macro to a support ticket via the Zendesk Support REST API, performing a safe update and retrying automatically if there is an update conflict.
Inputs
| Name | Type | Description |
|---|---|---|
| Zendesk Token | Credentials | Zendesk API Token. |
| Zendesk User Name | Credentials | Zendesk user email followed by "/token". |
| Zendesk Sub-domain | Credentials | Zendesk sub-domain (the first part of your Zendesk URL). |
| Ticket ID | String | ID of the ticket to update. |
| Macro ID | String | ID of the macro to apply. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Successfully applied – true / false. |
| Ticket Object | Object | Ticket object returned after the macro is applied. |
References
Updated 28 days ago