Freshdesk Get Ticket Fields
Get a Freshdesk ticket with all fields
The action gets a Freshdesk ticket with all fields included. A ticket is an issue raised by a requester that needs to be solved. It could be an urgent, high-priority problem exposing a security vulnerability. It could also be low priority question. Tickets are assigned to agents based on the agent's expertise and on the subject of the ticket.
You can see here all the ticket fields.
Action Inputs
| Name | Type | Description |
|---|---|---|
| Key | String | The Freshdesk API Key. Read here how to find it. |
| Ticket ID | String | The ID of the ticket to retrieve fields for. |
| Domain | String | The Freshdesk subdomain. i.e. if the Freshdesk URL is company.freshdesk.com then the subdomain will be company |
Action Outputs
| Name | Type | Description |
|---|---|---|
| Ticket | Object | The ticket object with all fields included. |
| Success | Boolean | Whether the ticket with all fields was found with success. |
Updated about 1 year ago