Flow Configuration
The returns portal is powered by a flow which is executed in parrallel to the main chat flow.
There are 3 important flow inputs: step_type
, selected_products
and order_number
.
step_type
This determines which step of the journey the user is on. The flow should have a decision
, with conditions for each relevent step_type
.
Currently supported step_types
are:
product_selection
return_options
important_information
shipping_information
return_details
cancel_return
As a user progresses from one step to another, the returns flow is executed with the relevant step_type
.
selected_products
An array of products which is updated with the users selections as they progress through each step.
order_number
The ID of the order we are creating a return for.
Updated 26 days ago
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