Online Category

The Online category captures customer feedback related to their chat experience, both positive and negative.

Negative Feedback

Customers providing negative feedback about their experience in the chat.

Examples:

• The chat support was really unhelpful. I didn’t get my issue resolved.
• I waited too long for a response and didn’t receive a clear answer.

Tag: dg-negative-feedback

Positive Feedback

Customers providing positive feedback about their experience in the chat.

Examples:

• The support agent was very helpful and resolved my issue quickly. Thank you!
• I had a great experience using the chat support. Super efficient!

Tag: dg-positive-feedback