Kustomer Get Agent Availability by Queue ID
This action retrieves the Agent Availability for Live Chat from the Kustomer platform.
It makes use of the following endpoint:
https://developer.kustomer.com/kustomer-api-docs/reference/getworksessionsbyqueueid
Inputs
| Input | Type | Description |
|---|---|---|
| Domain | Credentials | Kustomer Domain |
| Kustomer API Key | Credentials | Kustomer API Key |
| Queue ID | String | Kustomer Queue ID - You can find this in Settings -> Platform -> Routing |
Outputs
| Output | Type | Description |
|---|---|---|
| Agents Online | Boolean | Indicates if agents are online and available |
| Raw Data | Object | The raw data from the API call |
Updated 7 months ago