Zoho Create Ticket
Creates a new ticket in Zoho Desk for an existing contact. Use it to open a support ticket programmatically.
What it does
- Creates a ticket with subject, description and department.
- Links the ticket to the provided contact ID.
- Returns the new ticket ID.
Notes
- Requires a Zoho Desk OAuth access token and organisation ID.
Inputs
| Name | Type | Description |
|---|---|---|
| Contact ID | String | Contact ID linked to the ticket |
| Organisation ID | String | Organisation ID |
| Department ID | String | Department ID associated with the ticket |
| Access Token | String (sensitive) | Zoho access token |
| Subject | String | Subject of the ticket |
| Description | String | Description on the ticket |
| Channel | String | Channel of ticket i.e. Email, Web |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the ticket was successfully created |
| Ticket ID | String | ticket id of the created ticket |