Gorgias Check if Agent Responded

The Gorgias Check if Agent Responded action allows you to check if a Gorgias ticket contains messages from human agents (excluding the Gorgias Bot and DG Bot users). When executed, the action fetches the Gorgias list of messages for that ticket and searches for those where from_agent=true. If those do not include the DG Bot User email (provided as an input) and

If successful, it returns confirmation of if agent messages were found or not and the number of messages searched. If an API or rate-limit error occurs, it retries with Retry-After header and exponential backoff before failing gracefully with proper error messaging.

Inputs

Name	Type	Description
Domain	Credentials	Your Gorgias sub-domain (e.g., `mycompany` for `mycompany.gorgias.com`).
User	Credentials	Email of the Gorgias user executing the action.
Key	Credentials	The Gorgias API key for the user.
DG Bot User Email	String	DG Bot email address to exclude from agent response count
Gorgias Ticket Id	String	The Gorgias ticket ID.

Outputs

Name	Type	Description
Success	Boolean	Whether the ticket was successfully snoozed.
Agent Responded?	Boolean	Whether an agent has responded to the ticket
Total messages count	String	Total number of messages in the ticket