Welcome Screen

The welcome screen is an optional home view shown when a customer opens the widget and no conversation has started yet. Instead of dropping them straight into a chat, it greets them and surfaces the things they most likely came for.

If you use a pre-chat form, that appears first; the welcome
screen follows after the form is submitted.

Every section below can be turned on or off independently, and you can choose the order they appear in.

Greeting

A short title and subtitle sit at the top of the screen — for example,
"Hi there!" and "How can we help you today?".

When the customer's name is known (for example from a pre-chat form), the
greeting can personalise to "Hi {name}".

Current product

Available for Shopify stores.

When the customer opens the widget from a product page, a "You're viewing"
card highlights that product — image, name, vendor, and price.

They can dismiss the card, or tap Ask anything about the product to start
a conversation about it.

If they are not on a product page, this section is hidden automatically.

Where is my order?

Available for Shopify stores.

Helps customers check on an order without hunting for a tracking link first.
What they see depends on whether their details are already known:

Recognised customers (for example logged in on Shopify, or after a
pre-chat form) get a one-tap Track your orders card when the widget
already has the details it needs.

Guests can enter their order details (order number and email by default;
name can be included too) to start tracking. You can optionally validate the
format of the order number so typos are caught early.

Cart promotion

Available for Shopify stores.

A "Still in your bag" card that summarises the customer's current cart —
product thumbnails, item count, and total.

When a reward is configured (for example free shipping or a discount once the
cart reaches a minimum spend), the card shows:

• a progress bar while the customer is still short of the threshold
• a celebration message and a Go to cart button once the reward is unlocked

If the cart is empty, this section is hidden automatically.

Buy it again

Available for Shopify stores.

For recognised customers who have a previous order, a "Buy it again" card
shows items from their last purchase. They can add a single item, or add the
whole order back to the cart in one tap.

Guests, and customers with no previous order, do not see this section.

Popular questions

A list of your most common questions — returns, shipping, sizing, and so on.

Tapping a question starts the conversation with that question, exactly as if
the customer had typed it themselves. Use this to guide people to the help
they need in a single tap.

Featured products

A horizontally scrolling carousel of products you choose to highlight — for
example bestsellers or seasonal picks. Each card can show an image, name, and
price.

Tapping a product can either:

• start a conversation about that product, or
• open the product page on your site

Starting a conversation

At the bottom of the welcome screen, customers can still type a free-text
message as usual. Sending a message (or tapping any of the actions above)
starts the conversation and takes them into the chat.