Gorgias Get Ticket Tags
Retrieves the tags assigned to a Gorgias ticket and returns them both as full tag objects and as a simple list of tag names.
What it does
- Calls the Gorgias Get Ticket endpoint.
- Extracts the
tagsarray from the ticket. - Maps the tag objects to a flat list of tag name strings for easy use in flow conditions.
Notes
- Returns
success: falsewith empty arrays if the ticket has no tags.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Gorgias subdomain |
| User | Credentials | Gorgias user email |
| Key | Credentials (sensitive) | Gorgias API key |
| Gorgias Ticket Id | String | The numeric ticket ID |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether tags were found |
| Ticket Tags | List | Full tag objects from the Gorgias API |
| Formatted Ticket Tags | List | Array of tag name strings |