Freshdesk Forward Ticket

Sometimes you might need to involve someone from outside your team on a ticket. Freshdesk lets you forward tickets to any email address. Please note, however, that any subsequent replies from the recipient will be added as a private note to the ticket. You can further respond to these replies from third parties and continue the conversation in the ticket thread.

Action Inputs

Title	Description
Message	The contents of the message to send. It can be also in Rich-text format created in a flow template action.
Freshdesk Domain	Freshdesk domain that you get from URL. For example, if the URL is: https://digitalgenius.freshdesk.com/ The Freshdesk domain is: digitalgenius
Freshdesk Key	API Key from the Freshdesk user settings. Read [here] how to find your Freshdesk key.
Freshdesk Ticket Id	Id of the Freshdesk ticket to forward
Emails	The email addresses that will receive the forwarded ticket. You can forward the ticket to multiple email addresses. Please use the following format if you want to forward the ticket to multiple email addresses: ["[email protected]", "[email protected]"] If you need to forward the ticket to only one email address: ["[email protected]"]

Action Outputs

Title	Column
Successfully sent?	Whether the ticket was forwarded with success or not. This output will be set on true if the ticket was forwarded with success and false in case of errors during action execution.