For AI agents: visit https://docs.digitalgenius.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.
Zendesk Get WhatsApp Messages
| Name | Type | Description |
|---|
| Comments | List | Array of comment objects from Zendesk, containing metadata and message content |
| Name | Type | Description |
|---|
| Success | Boolean | Indicates whether the WhatsApp message was successfully extracted |
| FirstMessage | String | The first message in the WhatsApp chat transcript, based on the initial timestamp sequence |
- Ensure that the Comments array includes at least one chat_transcript-type comment in the via.channel field for message extraction.
- The function extracts the message from plain_body under the format (timestamp) User: Message.
