CXOne Send Internal Note

CXOne Send Internal Note is an action that allows you to add a private comment to a case that is not visible to the customer. This can be useful for documenting your actions, sharing information with other agents, or providing feedback to the supervisor.

API Documentation here.


UsernameSensitiveStringCXOne Application username
PasswordSensitiveStringCXOne Application password
Access TokenSensitiveStringCXOne Access Token
Message IDStringCase Message ID
NoteStringNote text. Don't use rich content.


SuccessBooleanTrue if the note was added with success.