CXOne Send Internal Note is an action that allows you to add a private comment to a case that is not visible to the customer. This can be useful for documenting your actions, sharing information with other agents, or providing feedback to the supervisor.
API Documentation here.
|CXOne Application username
|CXOne Application password
|CXOne Access Token
|Case Message ID
|Note text. Don't use rich content.
|True if the note was added with success.
Updated 3 months ago