CXOne Send Internal Note

CXOne Send Internal Note is an action that allows you to add a private comment to a case that is not visible to the customer. This can be useful for documenting your actions, sharing information with other agents, or providing feedback to the supervisor.

API Documentation here.

Inputs

Name	Type	Description
Username	SensitiveString	CXOne Application username
Password	SensitiveString	CXOne Application password
Access Token	SensitiveString	CXOne Access Token
Message ID	String	Case Message ID
Note	String	Note text. Don't use rich content.

Outputs

Name	Type	Description
Success	Boolean	True if the note was added with success.