eBay Get Case by Case ID

Here's the documentation for using the handler function to fetch case details by case ID from the eBay API. This documentation follows a similar structure to the one you provided for Oracle Service Cloud.


This documentation provides details for using the handler action to fetch details of an existing case in eBay's Post-Order API. The handler action retrieves the details of a case based on the provided case ID.


appIdStringeBay Application ID
certIdStringeBay Certificate ID
refreshTokenStringeBay Refresh Token
caseIdStringID of the case
marketPlaceIDStringeBay Marketplace ID (e.g., EBAY_UK)


SuccessBooleanWhether successfully retrieved the incident
Case DataObjectEbay case data


The following action will fetch the details of the case with ID XXXXXX:

  "appId": "YourAppID",
  "certId": "YourCertID",
  "refreshToken": "YourRefreshToken",
  "caseId": "XXXXXX",
  "marketPlaceID": "EBAY_UK"

This query returns the following data on success:

  "success": true,
  "data": {
    "caseId": "XXXXXX",
    "caseType": "ITEM_NOT_RECEIVED",
    "itemId": "1234567890",
    "transactionId": "0987654321",
    "status": "OPEN",
    // Other case details...

On failure, it returns:

  "success": false,
  "data": {
    "message": "Failed to fetch case details"