Gorgias Update Tags
Update the tags for a Gorgias ticket
This action updates the tags for an existing ticket, given a list of tags (e.g. "tag 1, tag 2, tag 3") and whether the Operation is "add" or "remove".
For example if you want to add the tag "tag 1" to a ticket, use this action with Tags = "tag 1" and Operation = "add". Conversely, if you want to remove a list of tags "tag 2, tag 3" from a ticket, use this action with Tags = "tag 2, tag 3" and Operation = "remove".
Action Inputs
Title | Type | Description |
---|---|---|
Domain | String | Your Gorgias sub-domain. Read here how to find it. |
User | String | Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read [here]((https://docs.digitalgenius.com/docs/gorgias-get-credentials) how to find it. |
Key | String | Your Gorgias API key. Read here how to find it. |
Ticket Id | String | Id of the Gorgias ticket to update. |
Tags | String | Tags separated by "," e.g. "tag 1, tag 2, tag 3". |
Operation | String | add/remove a given list of tags. |
Action Outputs
Title | Type | Description |
---|---|---|
Success | Boolean(true/false) | Whether the ticket status was successfully updated or not. |
Updated 10 months ago