Documentation

Gorgias Update Tags

Update the tags for a Gorgias ticket

This action updates the tags for an existing ticket, given a list of tags (e.g. "tag 1, tag 2, tag 3") and whether the Operation is "add" or "remove".

For example if you want to add the tag "tag 1" to a ticket, use this action with Tags = "tag 1" and Operation = "add". Conversely, if you want to remove a list of tags "tag 2, tag 3" from a ticket, use this action with Tags = "tag 2, tag 3" and Operation = "remove".

Action Inputs

TitleTypeDescription
DomainStringYour Gorgias sub-domain. Read here how to find it.
UserStringYour Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read [here]((https://docs.digitalgenius.com/docs/gorgias-get-credentials) how to find it.
KeyStringYour Gorgias API key. Read here how to find it.
Ticket IdStringId of the Gorgias ticket to update.
TagsStringTags separated by "," e.g. "tag 1, tag 2, tag 3".
OperationStringadd/remove a given list of tags.

Action Outputs

TitleTypeDescription
SuccessBoolean(true/false)Whether the ticket status was successfully updated or not.