Oracle Update Standard Field

Overview

This documentation provides details for using the updateStandardField action to update a standard field in an existing incident in Oracle Service Cloud. The updateStandardField action allows you to update a specified field with a given value or use a custom object structure for more complex updates.

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Please refer to the following Oracle Documentation to ensure the data in the REST API call is correctly formated:

https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/op-services-rest-connect-v1.4-incidents-id-patch.html

Inputs

Outputs

Examples

The following action will update the subject field of the incident with ID 3773011:

{
  "host": "https://your_site.custhelp.com",
  "username": "your_username",
  "password": "your_password",
  "incidentId": "3773011",
  "fieldLabel": "subject",
  "fieldValue": "New Subject from API",
  "isObject": false
}

This query returns the following data:

{
  "success": true
}

The following action will update the statusWithType field of the incident with ID 3773011 using a custom object structure:

{
  "host": "https://your_site.custhelp.com",
  "username": "your_username",
  "password": "your_password",
  "incidentId": "3773011",
  "isObject": true,
  "objectData": {
    "statusWithType": {
      "status": {
        "id": 1,
        "lookupName": "Unresolved"
      }
    }
  }
}

This query returns the following data:

{
  "success": true
}

Note that the output of Success will be false if any of the following occurs:

• The API call is unsuccessful (i.e., there is an error when making the API call), OR;
• The API call is successful (response code 200) but the response does not contain the expected data.