Zendesk Search Contact by Phone

This action searches for Zendesk contacts using a phone number as the search parameter. When executed, it performs the following steps:

Searches for users with the specified phone number
If contacts are found, returns them in the response
If no contacts are found and the 'Create Contact' option is enabled:
- Creates a new contact with the provided phone number
- Uses the optional name (if provided) or generates a default name using contact number
- Adds the optional email (if provided)
- Returns the newly created contact in the response

This action is particularly useful for integrating with telephony systems or for identifying customers who call your support line.

Action Inputs

Name	Type	Description
Zendesk Subdomain	Credentials	The Zendesk subdomain. i.e. if the Zendesk URL is company.zendesk.com then the subdomain will be company
Zendesk Email	Credentials	The Zendesk API user email with "/token" appended to the end. i.e. [email protected]/token
Zendesk Token	Credentials	The Zendesk API token. You can retrieve this from the Zendesk Admin area
Phone Number	String	Phone number to search for
Create Contact	Boolean	Whether to create a new contact if none is found with the given phone number
Contact Name	String	(Optional) Name to use when creating a new contact (defaults to 'Contact [phone_number]')
Contact Email	String	(Optional) Email to use when creating a new contact

Name	Type	Description
Success	Boolean	Whether the operation completed successfully
Contacts Found	Boolean	Whether any contacts were found with the given phone number
Contacts	Object	Array of contacts found with the given phone number
Contact Count	Number	Number of contacts found with the given phone number
Contact Created	Boolean	Whether a new contact was created
Created Contact	Object	The newly created contact (if one was created)
Status	String	Status of the operation ('success' or 'failure')