{
  "metadata": {
    "id": "en-GB",
    "title": "British English"
  },
  "dragAndDropTitle": "Drag & Drop",
  "dragAndDropMessage": "Upload your file here.",
  "header": "",
  "chatInputPlaceholder": "Type message here",
  "prechatButtonText": "Start Chat",
  "prechatFormSelectPlaceholderText": "Select",
  "messageLimitErrorText": "Oops, that message is too long",
  "endChatHeader": "End Chat",
  "endChatQuestion": "Are you sure you want to end this chat?",
  "endChatConfirmButton": "End chat",
  "endChatCancelButton": "Cancel",
  "carouselSelectionButtonText": "Select",
  "idleTimeoutPrefixMessage": "Are you still there? Please send a message within",
  "idleTimeoutSuffixMessage": "or this chat will time out",
  "returnToMainMenu": "Return to main menu",
  "userClosedChatMessageToAgent": "*** USER CLOSED CHAT. ***",
  "listPopupSubmitButtonText": "Confirm",
  "formPopupSubmitButtonText": "Submit",
  "signature": {
    "placeholder": "Draw your signature",
    "disclaimer": "By signing, you agree this is a valid electronic signature.",
    "clearButtonText": "Clear",
    "submitButtonText": "Submit signature"
  },
  "carouselMultiSelectButtonText": "Confirm your selection",
  "fileUploadButtonText": "Upload file",
  "multipleFileUploadButtonText": "Upload files",
  "calendarSubmitButtonText": "Submit",
  "messageFeedbackHelpful": "Helpful",
  "messageFeedbackUnhelpful": "Unhelpful",
  "emailValidationAmpersat": "Must include an @ symbol",
  "emailValidationDomain": "Must include a domain after the @ symbol (e.g., example.com)",
  "emailValidationTld": "Must include a valid domain extension (e.g., .com, .org, .net)",
  "messageSentByLabel": "Sent by",
  "emailValidationPattern": "Please enter a valid email address",
  "botMessageLabel": "AI Agent",
  "agentMessageLabel": "Live Agent",
  "downloadTranscript": "Download Transcript",
  "agent": {
    "agentEndedChat": "Agent left the chat",
    "agentDisconnected": "The agent disconnected",
    "agentJoined": "An agent joined the chat",
    "namedAgentEndedChat": "left the chat",
    "namedAgentDisconnected": "disconnected",
    "namedAgentJoined": "joined the chat",
    "agentTransferredChat": "You are being transferred to another agent",
    "queueMessageWithPosition": "You are in a queue. Your position is",
    "queueMessage": "You are in a queue.",
    "agentJoining": "An agent is joining",
    "couldNotConnect": "Could not connect to any agents",
    "connectingToAnAgent": "Connecting you with an agent",
    "reconnectingToAnAgent": "Attempting to reconnect to an agent",
    "couldNotUploadFile": "There was a problem uploading your file. Please try again.",
    "disconnectedReconnecting": "You were disconnected. Connecting you to another agent",
    "automatedAgentMessage": "An agent will assist you shortly",
    "chatEndedDueToInactivity": "Chat ended due to inactivity",
    "chatConnectionLost": "Chat ended due to loss of connection",
    "idleTimeoutWarningAgentMessage": "Are you still there?",
    "disconnectedNewConversation": "You were disconnected. A new conversation has been created.",
    "switchedDevice": "Chat has been transferred to another device",
    "timedOut": "Chat has ended due to timing out",
    "connectError": "Failed to connect to an agent, please try again",
    "outsideBusinessHours": "Live chat is unavailable as it's currently outside of our business hours",
    "highDemand": "Live chat is unavailable due to high demand, please try again later"
  },
  "flow": {
    "defaultErrorMessage": "We were unable to handle your request. Please try again"
  },
  "server": {
    "defaultErrorHeading": "Oops! An error occurred!",
    "errorMessageLine1": "Try restarting the chat below.",
    "errorMessageLine2": "If the issue persists, please contact our support team.",
    "restartButtonText": "Restart"
  },
  "fileUploadErrors": {
    "virus": {
      "title": "Possible virus detected",
      "descr": "This file may contain a virus or other malware and can't be uploaded. Try another file."
    },
    "tooLarge": {
      "title": "File is too large",
      "descr": "Files that are more than 16MB cannot be uploaded. Try another file."
    },
    "generic": {
      "title": "Issue uploading file",
      "descr": "There was an issue uploading this file. Try another file."
    }
  },
  "newMessageNotifyText": "New Message",
  "poweredByDigitalGenius": {
    "poweredBy": "⚡ by",
    "logo": {
      "digital": "Digital",
      "genius": "Genius"
    }
  },
  "csatLang": {
    "ai": {
      "csatNotice": "Thanks for chatting with us!",
      "csatTitle": "### How was your experience?"
    },
    "agent": {
      "csatNotice": "Agent has ended the chat.",
      "csatTitle": "### How was your experience?"
    },
    "customer": {
      "csatNotice": "Thanks for chatting with us!",
      "csatTitle": "### How was your experience?"
    },
    "ratingsText": ["Terrible", "Bad", "Okay", "Good", "Excellent"],
    "csatFeedbackButtonText": "Send Feedback",
    "csatFeedbackCancelButtonText": "Skip",
    "csatFeedbackTextareaPlaceholder": "Additional comments (optional)"
  },
  "npsLang": {
    "ai": {
      "npsNotice": "",
      "npsTitle": "### How likely are you to recommend our service?"
    },
    "agent": {
      "npsNotice": "Agent has ended the chat.",
      "npsTitle": "### How likely are you to recommend our service?"
    },
    "customer": {
      "npsNotice": "",
      "npsTitle": "### How likely are you to recommend our service?"
    },
    "npsInfoTextNegative": "Not likely",
    "npsInfoTextPositive": "Extremely likely",
    "npsConfirmButtonText": "Send Feedback",
    "npsCancelButtonText": "Skip"
  },
  "internetConnectionLost": "Your internet connection appears to have been lost. Please check and try again.",
  "internetConnectionRestored": "You're back online!",
  "iframeTitles": {
    "proactive": "DigitalGenius Chat Proactive App",
    "proactiveScript": "DigitalGenius Chat Proactive Script",
    "launcher": "DigitalGenius Chat Launcher App",
    "launcherScript": "DigitalGenius Chat Launcher Script",
    "widget": "DigitalGenius Chat App",
    "widgetScript": "DigitalGenius Chat Script",
    "attachmentsPreview": "DigitalGenius Attachments Preview"
  },
  "accessibilityLabels": {
    "launcher": "Open chat widget",
    "minimiseWidget": "Minimise chat widget",
    "closeWidget": "Close chat widget",
    "alertMessage": "Alert message with type",
    "inputSubmit": "Submit",
    "downloadImage": "Download image",
    "carousel": "Product carousel",
    "carouselPrevious": "Go to previous item",
    "carouselNext": "Go to next item",
    "chatForm": "Enter a message",
    "chatFormSubmit": "Send message",
    "chatFormUpload": "Upload a file",
    "CSATTextarea": "Enter a comment",
    "close": "Close",
    "previewImage": "Open image preview",
    "messageFeedbackReset": "Feedback provided. Select again to reset your feedback",
    "backToBottom": "Back to bottom",
    "mobileCallingCode": "Enter Mobile Calling Code",
    "addressLine2": "Address Line 2",
    "goBackToQuickAddress": "Go back to quick address",
    "itemsSelected": "items selected",
    "openInNewTab": "Open in new tab",
    "agentTyping": "Agent is typing a message",
    "botTyping": "Bot is typing a message",
    "chatMessages": "Chat messages",
    "messageFeedbackHelpful": "Mark this message as helpful",
    "messageFeedbackUnhelpful": "Mark this message as unhelpful",
    "error": "Error",
    "prechatFormContainer": "DigitalGenius chat widget",
    "swipeToClosePopup": "Swipe down to close popup",
    "closeToggleMenu": "Close menu",
    "openToggleMenu": "Open menu"
  },
  "listPopupUploadDescription": "Please upload a photo of the damaged item. We\"ll review and validate it for damages.",
  "listPopupUploadError": "Oops! Your file is over 5MB. Try a smaller one.",
  "listPopupUploadButtonText": "Add image",
  "listPopupUploadAnotherButtonText": "Add another image",
  "listPopupCommentsLabel": "Comments (Specify your reason for return)",
  "returnsGenericError": "Oops! An error occurred, please try again.",
  "returnsGenericInitialisationError": "We are sorry but your order could not be processed at this time!",
  "returnsQuantityLabel": "Qty:",
  "returnsColourLabel": "Colour:",
  "returnsPriceLabel": "Price:",
  "returnsSizeLabel": "Size:",
  "returnsPortalLoading": "Getting your order details...",
  "newMessagesSystemMessage": "New Messages",
  "orderStatus": {
    "Ready for Shipment": "Processing",
    "Problem with Delivery": "Delivery Problem",
    "Ready for Pickup": "Ready for Pickup",
    "Returning to Sender": "Returning to Sender",
    "In Transit": "In Transit",
    "Return Started": "Continue Return",
    "Start Return": "Start Return",
    "Label Created": "Return Submitted",
    "Return Received": "Return Received",
    "Delivered": "Delivered!"
  },
  "orderDetailsStep": {
    "heading": "Order Details",
    "returnReasonButtonText": "Reason for return",
    "orderDateLabel": "Ordered on",
    "orderNumberLabel": "Order #",
    "returnDeadlineLabel": "Returnable until",
    "returnLabel": "Return label",
    "shippingInfo": "Shipping info",
    "dropOff": "Drop-off"
  },
  "returnOptionsStep": {
    "heading": "Return Options",
    "optionsTitle": "Return options",
    "storeCreditLabel": "Total store credit:",
    "refundLabel": "Total refund:",
    "replacementsLabel": "Total replacements:",
    "policyAcknowledgement": "I acknowledge that I have read, understand, and agree to the return policy conditions.",
    "additionalCreditBadgeText": "Additional credit!",
    "additionalCreditFooterLabel": "Additional Credit",
    "lowStockLabel": "Low in Stock",
    "changeAddress": "Change Address",
    "invalidPostcode": "Please enter a valid postcode",
    "enterAddressManually": "Enter Address Manually",
    "or": "OR",
    "quickAddressconfirm": "Confirm",
    "deliveryAddress": "Delivery Address"
  },
  "shippingInfoStep": {
    "heading": "Shipping Information",
    "subHeading": "How to send us your item(s)",
    "successMessage": "Return Submitted! 🎉"
  },
  "importantInformationStep": {
    "heading": "Important Information"
  },
  "returnDetailsStep": {
    "heading": "Return Details",
    "orderDateLabel": "Ordered on",
    "orderNumberLabel": "Order #",
    "returnDeadlineLabel": "Returnable until",
    "returnLabel": "Return label",
    "shippingInfo": "Shipping information",
    "cancelReturnSuccess": "Return Cancelled!",
    "returnedProductsLabel": "Returned products",
    "returnableProductsLabel": "Returnable products",
    "returnableProductsHeading": "More items from this order",
    "cancelReturnTitle": "Cancel Return",
    "cancelReturnDesc": "Changed your mind or have more items to return? Cancel your return submission here.",
    "cancelReturnButtonText": "Cancel Return",
    "cancelReturnModalHeading": "Cancel Return?",
    "cancelReturnModalDesc": "Are you sure you want to cancel your return? You cannot undo this action.",
    "cancelReturnCloseButtonText": "No Thanks",
    "cancelReturnConfirmButtonText": "Cancel"
  },
  "productReturnDetailsStep": {
    "heading": "Item Details",
    "orderDetailsLabel": "Order details",
    "returnOptionLabel": "Chosen return option",
    "returnReasonLabel": "Reason for return",
    "footerText": "Check out our returns policy for more info"
  },
  "dropOffLocationsStep": {
    "heading": "Drop Off Locations",
    "openingHours": "Opening hours",
    "locationOpen": "Open",
    "locationClosed": "Closed",
    "locationClosingSoon": "Closing Soon",
    "directionsButtonText": "Get Directions",
    "searchPlaceholder": "Look up your postcode, city",
    "preciseLocation": "Use precise location",
    "miles": "miles",
    "km": "km",
    "monday": "Monday",
    "tuesday": "Tuesday",
    "wednesday": "Wednesday",
    "thursday": "Thursday",
    "friday": "Friday",
    "saturday": "Saturday",
    "sunday": "Sunday"
  },
  "addressForm": {
    "labels": {
      "firstName": "First Name",
      "lastName": "Last Name",
      "mobile": "Mobile",
      "country": "Country",
      "address": "Address",
      "city": "City",
      "county": "County",
      "postcode": "Post Code",
      "state": "State",
      "zipCode": "ZIP Code"
    },
    "placeholders": {
      "firstName": "Enter First Name",
      "lastName": "Enter Last Name",
      "mobile": "Enter Mobile Number",
      "country": "Select Country",
      "address": "Enter Address Line 1",
      "addressLine2": "Enter Address Line 2",
      "city": "Enter City",
      "county": "Enter County",
      "postcode": "Enter Post Code",
      "state": "Enter State",
      "zipCode": "Enter ZIP Code"
    },
    "confirmButtonText": "Confirm",
    "errors": {
      "firstNameRequired": "First Name is required",
      "lastNameRequired": "Last Name is required",
      "mobileRequired": "Mobile Number is required",
      "mobileInvalid": "Invalid Mobile Number",
      "countryRequired": "Country is required",
      "addressRequired": "Address is required",
      "cityRequired": "City is required",
      "countyRequired": "County is required",
      "postcodeRequired": "Post Code is required",
      "postcodeInvalid": "Invalid Post Code"
    }
  },
  "orderTracker": {
    "shipment": "Shipment",
    "of": "of",
    "at": "at",
    "lastUpdatedLabel": "Last Updated:",
    "deliveryMethod": "Delivery Method",
    "days": "days",
    "itemLabel": "Item",
    "itemsLabel": "Items",
    "sizeLabel": "Size",
    "expectedDate": "Estimated Delivery",
    "shipmentHandledBy": "Your shipment is handled by ",
    "carrier": "Carrier",
    "trackingNumber": "Tracking No.",
    "viewMore": "More Details",
    "orderedItems": "Shipment Items",
    "detailedTrackingHistory": "Tracking Details",
    "proofOfDeliveryLabel": "Proof of delivery:"
  },
  "returnOverdue": {
    "priceLabel": "Price:",
    "itemsLabel": "Items:"
  },
  "aiThinkingLabels": [
    "Thinking",
    "Analysing",
    "Checking from source",
    "Almost there..."
  ],
  "welcomeScreen": {
    "title": "Hi there!",
    "titleLoggedIn": "Hi {name}",
    "subtitle": "How can we help you today?",
    "whereIsMyOrder": {
      "track": {
        "title": "Track your order",
        "subtitle": "Enter your order number and email to see live shipping status.",
        "namePlaceholder": "Your name",
        "orderNumberPlaceholder": "Order number",
        "orderNumberValidationMessage": "Please enter a valid order number",
        "emailPlaceholder": "Email used for the order",
        "submitButtonText": "Find my order",
        "submitButtonAriaLabel": "Find my order",
        "message": "Where is my order {orderNumber}?"
      },
      "loggedIn": {
        "title": "Track your orders",
        "subtitle": "See the latest status and delivery details for your orders.",
        "trackMessage": "Where is my order?"
      }
    },
    "popularQuestions": {
      "title": "Popular questions"
    },
    "cartPromotion": {
      "title": "Still in your bag",
      "itemCount": "{count} items · {total}",
      "itemCountSingular": "1 item · {total}",
      "progressMessage": "You're {amount} away from unlocking {reward}",
      "unlockedTitle": "You did it — {reward} is yours!",
      "unlockedSubtitle": "Applied automatically at checkout — nothing to enter.",
      "goToCartButtonText": "Go to cart"
    },
    "buyItAgain": {
      "title": "Buy it again",
      "itemCount": "{count} items",
      "itemCountSingular": "1 item",
      "rowButtonText": "Add",
      "buttonText": "Buy it again",
      "addedButtonText": "Added"
    },
    "currentProduct": {
      "title": "You're viewing",
      "buttonText": "Ask anything about the product",
      "productMessage": "Tell me more about the {name}"
    },
    "featuredProducts": {
      "title": "Trending now",
      "productMessage": "Tell me more about the {name}"
    }
  }
}