{
  "metadata": {
    "id": "en-GB",
    "title": "British English"
  },
  "sendingUserMessageText": "Sending...",
  "dragAndDropMessage": "Drag and drop file here",
  "header": "",
  "chatInputPlaceholder": "Type message here",
  "prechatButtonText": "Start Chat",
  "prechatFormSelectPlaceholderText": "Select",
  "messageLimitErrorText": "Oops, that message is too long",
  "endChatHeader": "End Chat",
  "endChatQuestion": "Are you sure you want to end chat?",
  "endChatConfirmButton": "End chat",
  "endChatCancelButton": "Cancel",
  "carouselSelectionButtonText": "Select",
  "idleTimeoutPrefixMessage": "Are you still there? Please send a message within",
  "idleTimeoutSuffixMessage": "or this chat will time out",
  "returnToMainMenu": "Return to main menu",
  "messageFeedbackText": "Was this helpful?",
  "userClosedChatMessageToAgent": "*** USER CLOSED CHAT. ***",
  "listPopupSubmitButtonText": "Confirm",
  "carouselMultiSelectButtonText": "Confirm your selection",
  "fileUploadButtonText": "Upload file(s)",
  "calendarSubmitButtonText": "Submit",
  "agent": {
    "agentEndedChat": "Agent left the chat",
    "agentDisconnected": "The agent disconnected",
    "agentJoined": "An agent joined the chat",
    "namedAgentEndedChat": "left the chat",
    "namedAgentDisconnected": "disconnected",
    "namedAgentJoined": "joined the chat",
    "agentTransferredChat": "You are being transferred to another agent",
    "queueMessageWithPosition": "You are in a queue. Your position is",
    "queueMessage": "You are in a queue.",
    "agentJoining": "An agent is joining",
    "couldNotConnect": "Could not connect to any agents",
    "connectingToAnAgent": "Connecting you with an agent",
    "reconnectingToAnAgent": "Attempting to reconnect to an agent",
    "couldNotUploadFile": "There was a problem uploading your file. Please try again.",
    "disconnectedReconnecting": "You were disconnected. Connecting you to another agent",
    "automatedAgentMessage": "An agent will assist you shortly",
    "chatEndedDueToInactivity": "Chat ended due to inactivity",
    "chatConnectionLost": "Chat ended due to loss of connection",
    "idleTimeoutWarningAgentMessage": "Are you still there?",
    "switchedDevice": "Chat has been transferred to another device",
    "timedOut": "Chat has ended due to timing out",
    "connectError": "Failed to connect to an agent, please try again",
    "outsideBusinessHours": "Live chat is unavailable as it's currently outside of our business hours",
    "highDemand": "Live chat is unavailable due to high demand, please try again later"
  },
  "flow": {
    "defaultErrorMessage": "We were unable to handle your request. Please try again"
  },
  "server": {
    "defaultErrorHeading": "Oops! An error occurred!",
    "errorMessageLine1": "Try restarting the chat below.",
    "errorMessageLine2": "If the issue persists, please contact our support team.",
    "restartButtonText": "Restart"
  },
  "fileUploadErrors": {
    "virus": {
      "title": "Oops!",
      "descr": "This file may contain a virus or other malware and can't be uploaded. Try another file."
    },
    "tooLarge": {
      "title": "Too Big!",
      "descr": "Files that are more than 16MB cannot be uploaded. Try another file."
    },
    "generic": {
      "title": "Oops!",
      "descr": "There was a problem uploading this file. Try another file."
    }
  },
  "newMessageNotifyText": "New Message",
  "poweredByDigitalGenius": {
    "poweredBy": "Powered by",
    "logo": {
      "digital": "Digital",
      "genius": "Genius"
    }
  },
  "csatLang": {
    "ai": {
      "csatNotice": null,
      "csatTitle": "Please rate this chat"
    },
    "agent": {
      "csatNotice": "Agent has ended the chat.",
      "csatTitle": "Please rate this conversation"
    },
    "customer": {
      "csatNotice": null,
      "csatTitle": "Please rate this chat before you go"
    },
    "csatFeedbackTitle": "Thank you for sharing your feedback",
    "ratingsText": null,
    "csatFeedbackButtonText": "Submit",
    "csatFeedbackTextareaPlaceholder": "Add comments here...",
    "csatCommentsCancelButtonText": "No Thanks"
  },
  "internetConnectionLost": "Your internet connection appears to have been lost. Please check and try again.",
  "internetConnectionRestored": "You're back online!",
  "iframeTitles": {
    "proactive": "DigitalGenius Chat Proactive App",
    "proactiveScript": "DigitalGenius Chat Proactive Script",
    "launcher": "DigitalGenius Chat Launcher App",
    "launcherScript": "DigitalGenius Chat Launcher Script",
    "widget": "DigitalGenius Chat App",
    "widgetScript": "DigitalGenius Chat Script",
    "attachmentsPreview": "DigitalGenius Attachments Preview"
  },
  "accessibilityLabels": {
    "launcher": "Open chat widget",
    "minimiseWidget": "Minimise chat widget",
    "closeWidget": "Close chat widget",
    "alertMessage": "Alert message with type",
    "inputSubmit": "Submit",
    "downloadImage": "Download image",
    "carousel": "Product carousel",
    "carouselPrevious": "Go to previous item",
    "carouselNext": "Go to next item",
    "chatForm": "Enter a message",
    "chatFormSubmit": "Send message",
    "chatFormUpload": "Upload a file",
    "CSATTextarea": "Enter a comment",
    "close": "Close",
    "previewImage": "Open image preview",
    "messageFeedbackPositive": "Mark message as helpful",
    "messageFeedbackNegative": "Mark message as unhelpful",
    "messageFeedbackReset": "Feedback provided. Select again to reset your feedback",
    "backToBottom": "Back to bottom"
  },
  "damagedItemImageInfo": "Please upload a photo of the damaged item. We\"ll review and validate it for damages.",
  "damagedItemImageError": "Oops! Your file is over 5MB. Try a smaller one.",
  "damagedItemImageButtonText": "Add image",
  "damagedItemImageAnotherButtonText": "Add another image",
  "damagedItemImageConfirmButtonText": "Confirm",
  "returnsGenericError": "Oops! An error occurred, please try again.",
  "returnsQuantityLabel": "Qty:",
  "returnsColourLabel": "Colour:",
  "returnsPriceLabel": "Price:",
  "returnsSizeLabel": "Size:",
  "orderStatus": {
    "processing": "Processing",
    "in_transit": "In Transit",
    "return_started": "Continue Return",
    "start_return": "Start Return",
    "return_submitted": "Return Submitted",
    "return_processing": "Return Processing",
    "delivered": "Delivered!",
    "return_received": "Return Received",
    "damaged": "Damaged",
    "lost": "Lost"
  },
  "orderDetailsStep": {
    "heading": "Order Details",
    "returnReasonButtonText": "Reason for return",
    "orderDateLabel": "Ordered on",
    "orderNumberLabel": "Order #",
    "returnDeadlineLabel": "Returnable until",
    "returnLabel": "Return label",
    "shippingInfo": "Shipping information"
  },
  "returnOptionsStep": {
    "heading": "Return Options",
    "optionsTitle": "Return options",
    "storeCreditLabel": "Total store credit:",
    "refundLabel": "Total refund:",
    "replacementsLabel": "Total replacements:",
    "policyAcknowledgement": "I acknowledge that I have read, understand, and agree to the return policy conditions.",
    "additionalCreditBadgeText": "Additional credit!",
    "additionalCreditFooterLabel": "Additional Credit"
  },
  "shippingInfoStep": {
    "heading": "Shipping Information",
    "subHeading": "How to send us your item(s)",
    "successMessage": "Return Submitted! 🎉"
  },
  "importantInformationStep": {
    "heading": "Important Information"
  },
  "returnDetailsStep": {
    "heading": "Return Details",
    "orderDateLabel": "Ordered on",
    "orderNumberLabel": "Order #",
    "returnDeadlineLabel": "Returnable until",
    "returnLabel": "Return label",
    "shippingInfo": "Shipping information",
    "cancelReturnSuccess": "Return Cancelled!",
    "returnedProductsLabel": "Returned products",
    "returnableProductsLabel": "Returnable products",
    "returnableProductsHeading": "More items from this order",
    "cancelReturnTitle": "Cancel Return",
    "cancelReturnDesc": "Changed your mind or have more items to return? Cancel your return submission here.",
    "cancelReturnButtonText": "Cancel Return",
    "cancelReturnModalHeading": "Cancel Return?",
    "cancelReturnModalDesc": "Are you sure you want to cancel your return? You cannot undo this action.",
    "cancelReturnCloseButtonText": "No Thanks",
    "cancelReturnConfirmButtonText": "Cancel"
  },
  "productReturnDetailsStep": {
    "heading": "Item Details",
    "orderDetailsLabel": "Order details",
    "returnOptionLabel": "Chosen return option",
    "returnReasonLabel": "Reason for return",
    "footerText": "Check out our returns policy for more info"
  },
  "dropOffLocationsStep": {
    "heading": "Drop Off Locations",
    "openingHours": "Opening hours",
    "locationOpen": "Open",
    "locationClosed": "Closed",
    "locationClosingSoon": "Closing Soon",
    "directionsButtonText": "Get Directions",
    "searchPlaceholder": "Look up your postcode, city",
    "preciseLocation": "Use precise location",
    "miles": "miles",
    "km": "km",
    "monday": "Monday",
    "tuesday": "Tuesday",
    "wednesday": "Wednesday",
    "thursday": "Thursday",
    "friday": "Friday",
    "saturday": "Saturday",
    "sunday": "Sunday"
  }
};