lang: {
  sendingUserMessageText: 'Sending...',
  dragAndDropMessage: 'Drag and drop file here',
  header: '',
  chatInputPlaceholder: 'Type message here',
  prechatButtonText: 'Start Chat',
  prechatFormSelectPlaceholderText: 'Select',
  messageLimitErrorText: 'Oops, that message is too long',
  endChatHeader: 'End Chat',
  endChatQuestion: 'Are you sure you want to end chat?',
  endChatConfirmButton: 'End chat',
  endChatCancelButton: 'Cancel',
  carouselSelectionButtonText: 'Select',
  idleTimeoutPrefixMessage: 'Are you still there? Please send a message within',
  idleTimeoutSuffixMessage: 'or this chat will time out',
  returnToMainMenu: 'Return to main menu',
  messageFeedbackText: 'Was this helpful?',
  userClosedChatMessageToAgent: '*** USER CLOSED CHAT. ***',
  listPopupSubmitButtonText: 'Confirm',
  agent: {
    agentEndedChat: 'Agent left the chat',
    agentDisconnected: 'The agent disconnected',
    agentJoined: 'An agent joined the chat',
    namedAgentEndedChat: 'left the chat',
    namedAgentDisconnected: 'disconnected',
    namedAgentJoined: 'joined the chat',
    agentTransferredChat: 'You are being transferred to another agent',
    queueMessageWithPosition: 'You are in a queue. Your position is',
    queueMessage: 'You are in a queue.',
    agentJoining: 'An agent is joining',
    couldNotConnect: 'Could not connect to any agents',
    connectingToAnAgent: 'Connecting you with an agent',
    reconnectingToAnAgent: 'Attempting to reconnect to an agent',
    couldNotUploadFile: 'There was a problem uploading your file. Please try again.',
    disconnectedReconnecting: 'You were disconnected. Connecting you to another agent',
    automatedAgentMessage: 'An agent will assist you shortly',
    chatEndedDueToInactivity: 'Chat ended due to inactivity',
    chatConnectionLost: 'Chat ended due to loss of connection',
  },
  flow: {
    defaultErrorMessage: 'We were unable to handle your request. Please try again',
  },
  server: {
    defaultErrorHeading: 'Oops! An error occurred!',
    errorMessageLine1: 'Try restarting the chat below.', // supports markdown
    errorMessageLine2: 'If the issue persists, please contact our support team.', // supports markdown
    restartButtonText: 'Restart',
  },
  fileUploadErrors: {
    virus: {
      title: 'Oops!',
      descr: 'This file may contain a virus or other malware and can\'t be uploaded. Try another file.',
    },
    tooLarge: {
      title: 'Too Big!',
      descr: 'Files that are more than 16MB cannot be uploaded. Try another file.',
    },
    generic: {
      title: 'Oops!',
      descr: 'There was a problem uploading this file. Try another file.',
    },
  },
  newMessageNotifyText: 'New Message',
  csatLang: {
    ai: {
      csatNotice: null,
      csatTitle: 'Please rate this chat',
    },
    agent: {
      csatNotice: 'Agent has ended the chat.',
      csatTitle: 'Please rate this conversation',
    },
    customer: {
      csatNotice: null,
      csatTitle: 'Please rate this chat before you go',
    },
    csatFeedbackTitle: { // Pass a string if dynamic text is not required.
      1: 'Thanks for your feedback, we\'re sorry we couldn\'t help here',
      2: 'Thanks for your feedback, we\'re sorry we couldn\'t help here',
      3: 'Thanks for your feedback!',
      4: 'Thank you and have a lovely day!',
      5: 'Thank you and have a lovely day!',
    },
    ratingsText: ['Terrible', 'Bad', 'Okay', 'Good', 'Excellent'],
    csatFeedbackButtonText: 'Submit',
    csatFeedbackTextareaPlaceholder: { // Pass a string if dynamic text is not required.
      1: 'Please feel free to leave any additional comments or feedback to help us improve.',
      2: 'Please feel free to leave any additional comments or feedback to help us improve.',
      3: 'We appreciate your comments and suggestions.',
      4: 'Please feel free to leave any additional comments or feedback about what we did well.',
      5: 'Please feel free to leave any additional comments or feedback about what we did well.',
    },
    csatCommentsCancelButtonText: 'No Thanks',
  },
  internetConnectionLost: "Your internet connection appears to have been lost. Please check and try again.",
  internetConnectionRestored: "You're back online!",
  iframeTitles: {
    proactive: 'DigitalGenius Chat Proactive App',
    proactiveScript: 'DigitalGenius Chat Proactive Script',
    launcher: 'DigitalGenius Chat Launcher App',
    launcherScript: 'DigitalGenius Chat Launcher Script',
    widget: 'DigitalGenius Chat App',
    widgetScript: 'DigitalGenius Chat Script',
    attachmentsPreview: 'DigitalGenius Attachments App',
  },
  accessibilityLabels: { // Not visible in the UI, but important for users using screen readers
    launcher: 'Open chat widget',
    minimiseWidget: 'Minimise chat widget',
    closeWidget: 'Close chat widget',
    alertMessage: 'Alert message with type',
    inputSubmit: 'Submit',
    downloadImage: 'Download image',
    carousel: 'Product carousel',
    carouselPrevious: 'Go to previous item',
    carouselNext: 'Go to next item',
    chatForm: 'Enter a message',
    chatFormSubmit: 'Send message',
    chatFormUpload: 'Upload a file',
    CSATTextarea: 'Enter a comment',
    close: 'Close',
    previewImage: 'Open image preview',
    messageFeedbackPositive: 'Mark message as helpful',
    messageFeedbackNegative: 'Mark message as unhelpful',
    messageFeedbackReset: 'Feedback provided. Select again to reset your feedback',
  },
};