Zoho Send Email Reply
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Zoho Ticket Number |
| Organisation ID | String | Zoho Organisation ID |
| Refresh Token | String | Zoho Refresh Token |
| Content | String | Email HTML Body |
| From Email Address | String | From Email Address |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the reply was successfully sent |
Zoho Send Email Reply with CC
The Zoho Send Email Reply with CC action finds a Zoho Desk ticket by its ticket number. It then sends an HTML email reply to the ticket's contact and copies in the CC addresses you provide.
Authentication
The action uses your Zoho module connection when one is configured. It reads the organisation ID from the connection fields.
If you have no module connection, provide the Organisation ID and Access Token inputs. When both are present, the module connection takes priority over these inputs.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Zoho Ticket Number |
| Organisation ID | String | Zoho Desk Organisation ID. Only required when no module connection is configured. |
| Access Token | SensitiveString | Zoho Access Token. Only required when no module connection is configured. |
| Comment | String | Email HTML Body |
| From Email Address | String | From Email Address |
| CC Emails | String | Email addresses to add in CC, separated by commas |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the reply was successfully sent |
The action doesn't fail the flow on errors. It returns success as false in these cases:
- Authentication details are missing.
- The ticket can't be found.
- The reply can't be sent.
Updated 3 days ago
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