Freshchat Update Conversation Assignee Group
Reassigns a Freshchat conversation to a different group. Use it to route a conversation to the right team.
What it does
- Assigns the given Freshchat conversation to the specified group.
- Sets the conversation status to new as part of the reassignment.
Inputs
| Name | Type | Description |
|---|---|---|
| API Token | String (sensitive) | Freshchat API token |
| Conversation ID | String | Freshchat conversation id |
| Group ID | String | ID of the group to assign the ticket |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the conversation was successfully updated |
Notes
- Requires a Freshchat API token.