Edesk Get Ticket
Retrieves a support ticket from eDesk by its ticket ID, including the ticket's messages. Use it to pull a ticket and its conversation history into a flow.
What it does
- Fetches the eDesk ticket for the given ticket ID.
- Also fetches the ticket's messages and returns both the full messages and just their bodies.
- Returns only inbound messages (incoming and other).
Inputs
| Name | Type | Description |
|---|---|---|
| Key | String | Edesk API Key |
| Ticket ID | String | Ticket ID |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the ticket was retrieved |
| Ticket | Object | Ticket |
| Ticket Messages | List | Full ticket messages |
| Ticket Message Bodies | List | Only the body of the ticket messages |
Notes
- Requires an eDesk API key.