Gorgias Send Facebook or Instagram Reply
Sends a public reply to a Gorgias ticket on a social channel (Facebook or Instagram). Use it to respond to a customer on social media through Gorgias.
What it does
- Posts a reply message to the given Gorgias ticket on the specified social channel.
- Sends it as a public agent reply via the linked social integration.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Gorgias sub-domain |
| User | Credentials | Gorgias user email |
| Key | Credentials | Gorgias API Key |
| Gorgias Ticket Id | String | The Gorgias ticket ID. |
| From User ID | String | From User ID |
| Customer ID | String | Customer ID /messages/0/source/from/address |
| Channel | String | Channel reply /channel |
| Integration ID | String | Integration ID /messages/0/integration_id |
| Message | String | Message body |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the message was successfully send |
Notes
- Needs Gorgias credentials (domain, user and API key), plus the channel, integration ID and sender details for the social account.
API reference
Updated 20 days ago
Did this page help you?