Gorgias Send Facebook or Instagram Reply
Sends a public reply to a Gorgias ticket on a social channel (Facebook or Instagram). Use it to respond to a customer on social media through Gorgias.
What it does
- Posts a reply message to the given Gorgias ticket on the specified social channel.
- Sends it as a public agent reply via the linked social integration.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Gorgias sub-domain |
| User | Credentials | Gorgias user email |
| Key | Credentials | Gorgias API Key |
| Gorgias Ticket Id | String | The Gorgias ticket ID. |
| From User ID | String | From User ID |
| Customer ID | String | Customer ID /messages/0/source/from/address |
| Channel | String | Channel reply /channel |
| Integration ID | String | Integration ID /messages/0/integration_id |
| Message | String | Message body |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the message was successfully send |
Notes
- Needs Gorgias credentials (domain, user and API key), plus the channel, integration ID and sender details for the social account.