Zoho Add a Resolution Note
Adds a resolution note to a Zoho Desk ticket and optionally notifies the contact. Use it to close out a ticket with a final summary for the customer.
What it does
- Finds the ticket by ticket number.
- Posts the resolution content to the ticket.
- Can notify the contact when Is Notify Contact is enabled.
Notes
- Requires a Zoho Desk OAuth access token and organisation ID.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Ticket number |
| Organisation ID | String | Organisation ID |
| Access Token | String (sensitive) | Zoho access token |
| Message | String | resolution notes to add |
| Notify Contact? | Boolean | if the contact should be notified about the resolution |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the resolution note was successfully added |