CXOne Get Case Messages
CXOne Get Case Messages is an action that allows you to fetch all the messages associated with a specific case. This action can be useful for reviewing the communication history of a case.
API Documentation here.
Inputs
| Name | Type | Description |
|---|---|---|
| Username | SensitiveString | CXOne Application username |
| Password | SensitiveString | CXOne Application password |
| Access Token | SensitiveString | CXOne Access Token |
| Case ID | String | CXOne Case ID |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | True if the case was found. |
| Messages | Object | List of objects with message details. |
| Number Of Messages | String | Number Of Messages |
Updated almost 2 years ago