Send Internal Note
This action will send an internal note on a Dixa conversation. The internal note will be visible to agents but not to end users. The note can be plain text or HTML and Dixa will properly render the HTML for the agent.
Inputs
Name | Type | Description |
---|---|---|
Conversation ID | String | This is the ID of the Dixa conversation that the internal note will be applied on. Conversation ID would be one of the Flow inputs in your flow. |
Note Text | String | This is the contents of the note to be sent. Can be plain text or HTML, this can come from a template action. |
Agent Email | String | This is the email address of the agent from whom the note will be sent. |
Dixa API Token | Sensitive String | This is the API token that was created as part of setup steps here. Most likely you saved it as a flow configuration. |
Outputs
Name | Type | Description |
---|---|---|
Success | Boolean | Whether the note was successfully sent. |
Updated 11 months ago