Send Internal Note

This action will send an internal note on a Dixa conversation. The internal note will be visible to agents but not to end users. The note can be plain text or HTML and Dixa will properly render the HTML for the agent.

Inputs

Name	Type	Description
Conversation ID	String	This is the ID of the Dixa conversation that the internal note will be applied on. Conversation ID would be one of the Flow inputs in your flow.
Note Text	String	This is the contents of the note to be sent. Can be plain text or HTML, this can come from a template action.
Agent Email	String	This is the email address of the agent from whom the note will be sent.
Dixa API Token	Sensitive String	This is the API token that was created as part of setup steps here. Most likely you saved it as a flow configuration.

Outputs

Name	Type	Description
Success	Boolean	Whether the note was successfully sent.