You can compose and send customers your rich-text replies, with an attachment, in the Freshdesk ticket via DigitalGenius flows.
|The contents of the reply message to send. It can be also in Rich-text format created in a flow template action.
|Freshdesk domain that you get from URL. For example, if the URL is: https://digitalgenius.freshdesk.com/
The Freshdesk domain is: digitalgenius
|API Key from the Freshdesk user settings.
Read [here] how to find your Freshdesk key.
|Freshdesk Ticket Id
|Id of the Freshdesk ticket where the reply will be sent
|File in Base 64
|File in base 64
|Whether the reply was sent with success or not. This output will be set on true if the reply was with success and false in case of errors during action execution.
Updated 3 days ago