CXOne Update Case Queue

CXOne Update Case Queue is an action that allows you to change the queue of a case in CXOne. It requires a queue ID as an input parameter. The queue ID identifies which queue the case should be moved to. This action can be useful for managing the workflow of cases and assigning them to different agents or teams based on certain criteria. For example, you can use CXOne Update Case Queue to move a case from the general queue to a specialized queue if the case requires more expertise or attention.

API Documentation here.


UsernameSensitiveStringCXOne Application username
PasswordSensitiveStringCXOne Application password
Access TokenSensitiveStringCXOne Access Token
Case IDStringCase ID
Queue IDStringQueue ID


SuccessBooleanTrue if case updated with success