Generative AI Setup

Options for generative AI setup:

"gen_ai": {
  "summarize_handover_transcript": true,
  "summary_language_code": "en",
  "summary_custom_instructions": "Keep it short, limit to one paragraph.";
}

• summarize_handover_transcript: Instructs the Flow Engine to include an ai generated summary of the chat transcript which is sent to the helpdesk agent when we handover from DigitalGenius Bot to the helpdesk.
• summary_language_code: Instructs the AI which language to use when generating the summary. Must be ISO 639-1 two-letter language codes such as en | dk | nl | ja. This can also be set to auto, in which case the language will be detected from the chat transcript.
• summary_custom_instructions: Custom instructions for the AI when generating the summary.