Zendesk Get Agent Availability

Uses the following API: https://developer.zendesk.com/api-reference/agent-availability/agent-availability-api/introduction/

Query Parameters (more info in Zendesk documentation):

Parameters can be used to filter by channel status (e.g. filter[channel_status]=messaging:online) and/or work item counts (e.g. filter[work_items_count]=messaging:3) in specified channels, and/or remaining capacity (e.g. filter[remaining_capacity]=messaging:3) in specified channels, as well as agent status IDs (e.g. filter[agent_status_id]=1), agent status names (e.g. filter[agent_status_name]="online"), group ids (e.g. filter[group_id]=6443772435837), and skill ids (e.g. filter[skill]=93629b66-ee25-4c7a-af44-8d622958efd3).

Action Inputs

Name	Type	Description
Zendesk Token	String	The Zendesk Token. You can retrieve this from the Zendesk Admin area by clicking the cog icon.
Query	Optional String	Query parameters of API call. The default string is "filter[channel_status]=messaging:online"
Zendesk Username	String	The ZD user email with "/token" appended to the end. i.e. [email protected]/token
Zendesk Subdomain	String	The Zendesk subdomain. i.e. if the Zendesk URL is company.zendesk.com then the subdomain will be company

Action Outputs

Name	Type	Description
Agents Online?	Boolean	Whether agents are online
Raw Data	Object	Raw Data Returned