Product Selection Step

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The first step of the journey, and where the user selects which products they wish to return, along with return reasons / attachments.

Example Flow

Example response (properties explained below):

{
  "type": "product_selection",
  "nextType": "return_options",
  "payload": {
    "status": "Delivered",
    "orderDate": "2024-01-07T00:00:00",
    "deliveryDate": "2024-01-10T00:00:00",
    "confirmButtonText": "Confirm your selection",
    "areReturnReasonsRequired": false,
    "products": [
      {
        "id": "O111111",
        "name": "Cloudrunner 2",
        "productType": "shoe",
        "size": {
          "displayName": "UK 9",
          "value": "9",
          "width": "regular",
          "sizeSystem": "UK"
        },
        "image": "https://example.com/image1.png",
        "price": {
          "amount": 149.99,
          "currencyCode": "GBP"
        },
        "colour": "Black",
        "quantity": 5,
        "reasonsForReturn": [
          {
            "id": "does-not-fit",
            "text": "Does not fit properly",
            "options": [
              {
                "id": "item-too-big",
                "text": "Item too big"
              },
              {
                "id": "item-too-small",
                "text": "Item too small"
              }
            ]
          },
          {
            "id": "item-damaged",
            "text": "Item was damaged",
            "options": [
              {
                "id": "arrived-damaged",
                "text": "Item arrived damaged",
                "requestImage": true
              },
              {
                "id": "didnt-function",
                "text": "Item didn't function properly",
                "requestImage": true
              }
            ]
          },
          {
            "id": "ordered-more-than-one-size",
            "text": "Ordered more than one size"
          },
        ]
      },
      {
        "id": "O222222",
        "name": "Silhouette Bra",
        "productType": "bra",
        "size": {
          "displayName": "B10",
          "cup": "B",
          "band": "10"
        },
        "image": "https://example.com/image2.png",
        "price": {
          "amount": 49.99,
          "currencyCode": "GBP"
        },
        "nonReturnableReason": "Not Returnable - Final Sale"
      }
    ]
  }
}

Properties

* indicates required field

Field	Description
`type`*	The current `step_type`.
`nextType`*	The next `step_type` in the journey.
`payload`*	Contains the details of the product selection.
`payload.status`*	The status of the order (e.g., delivered).
`payload.orderDate`*	The date the order was placed.
`payload.deliveryDate`*	The date the order was delivered.
`payload.confirmButtonText`*	The text displayed in the confirmation button.
`payload.areReturnReasonsRequired`	When true, return reasons must be selected.
`payload.products[]`*	See below

Products

Field	Description
`products[].id`*	The unique identifier for the product.
`products[].name`*	The name of the product.
`products[].image`*	The URL of the product image.
`products[].colour`	The colour of the product.
`products[].quantity`	The quantity of the product.
`products[].productType`	Used to format the products `size.displayName`. e.g. `shoe`, `bra`.
`products[].price`*	The price of the product.
`products[].image`*	The URL of the product image.
`products[].price.amount`*	The amount of the price.
`products[].price.currencyCode`*	The currency code of the price. Supported codes: (GBP, USD, EUR)
`products[].size`	Sizing details object. If replacements are enabled, ensure to include values for all replacement options e.g. `cup`, `band`, `width`.
`products[].size.displayName`	The size display name.
`products[].size.sizeSystem`	The products sizing system e.g. `UK`, `US` `EU`.
`products[].nonReturnableReason`	The reason why the product is non-returnable. If present, the product cannot be selected for return.
`products[].reasonsForReturn`*	See below

Reasons for Return

Field	Description
`reasonsForReturn[].id`*	The unique identifier for the reason for return.
`reasonsForReturn[].text`*	The text description of the reason for return.
`reasonsForReturn[].requestImage`	When true, the user has the option to upload images.
`reasonsForReturn[].options`	A list of nested options, displayed when the parent item is clicked.
`reasonsForReturn[].options[].id`*	The unique identifier for the nested return option.
`reasonsForReturn[].options[].text`*	The text description of the nested return option.
`reasonsForReturn[].options[].requestImage`	When true, the user has the option to upload images.
`reasonsForReturn[].options[].requestComments`	When true, the user has the option to add comments.

selected_products example

[
    {
        "id": "O111111",
        "name": "Cloudrunner 2",
        "image": "https://example.com/image1.png",
        "colour": "Black",
        "quantity": 5,
        "size": {
          "displayName": "UK 9",
          "sizeSystem": "UK"
        },
        "price": {
          "amount": 149.99,
          "currencyCode": "GBP"
        },
        "returnReason": { // the selected return reason
            "id": "arrived-damaged",
            "text": "Item arrived damaged",
            "comments": "The laces are broken", // user comments (if requestComments is true)
            "attachments": [ // uploaded attachments (if requestImage is true)
              "https://example.com/attachment1.png",
              "https://example.com/attachment2.png"
            ]
        }
    }
]

Updated 3 months ago

What’s Next

Return Options Step